The headquarters interview area was very spacious, and the interview was held in a private meeting room. The company environment was nice. First, I interviewed with HR, who asked some fairly detailed background questions, and then I met with the hiring manager. I was interviewing for an e-commerce position, and the manager was a woman. In addition to assessing the necessary skills, the hiring manager also asked for my thoughts on potential issues I might face after joining the company. I felt that everything was communicated honestly and very clearly. I think this helped me evaluate whether I was suited to the job requirements. She also shared a lot about attitudes in the workplace, and came across as very positive and optimistic. Overall, she gave me a clear and specific explanation of the entire interview process, so I felt it was a very pleasant interview. At the end, she politely walked me to the elevator and chatted with me for a bit, which made me feel less nervous.
The company is a bit far away and cannot be reached by MRT. The nearest bus stop also requires a walk of about 5–7 minutes. If you do not ride a scooter, commuting to work in the summer seems like it would be quite difficult.
Before the interview, please think carefully and make sure to read this company's astonishing financial statements!!!!!
Before joining the company, please think carefully and make sure to read this company's astonishing financial statements!!!!!
Before the interview, think carefully and make sure to thoroughly read this company's amazing financial reports!!!!!
Before joining the company, think carefully and make sure to thoroughly read this company's amazing financial reports!!!!!
Before the interview, think carefully and make sure to thoroughly read this company's astonishing financial statements!!!!!
Before joining the company, think carefully and make sure to thoroughly read this company's astonishing financial statements!!!!!
Before the interview, think twice and make sure to carefully read this company's astonishing financial reports!!!!!
Before joining the company, think twice and make sure to carefully read this company's astonishing financial reports!!!!!
Before the interview, please think twice and carefully read this company's astonishing financial statements!!!!!
Before joining the company, please think twice and carefully read this company's astonishing financial statements!!!!!
Close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are almost no good options nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast-paced, which can easily lead to fatigue over time.
Unfavorable interpersonal atmosphere: Colleagues do not interact much, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The manager treats people differently internally and externally, which can easily cause confusion or distrust.
Overall, I would not really recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try because I saw recommendations online, but the actual situation fell considerably short of my expectations.
This is not to say that the company has absolutely no advantages, but given the job choices available today, there are truly quite a few better options.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good choices nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is intense, which can easily lead to fatigue over the long term.
Unpleasant interpersonal atmosphere: Colleagues do not interact much, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor behaves differently internally and externally, which can easily make people feel confused or distrustful.
Overall, I do not really recommend it. Regardless of the department, there are some common problems with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation was quite different from what I expected.
This is not to say that the company has absolutely no advantages, but given the job options available today, there are really quite a few better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take time off in lieu.
Limited dining options: There are hardly any good choices nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is high and the pace is intense, which can easily lead to fatigue over time.
Poor interpersonal atmosphere: There is little interaction among colleagues, and it is not easy for newcomers to fit in.
Bonus system: The bonuses for the three major festivals are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor's attitude differs internally and externally, which can easily leave people feeling confused or distrustful.
Overall, I would not really recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation was quite different from what I expected.
This is not to say that the company has no advantages at all, but given the choices available in today's job market, there are truly quite a few better options.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good options nearby, and they are not cheap.
Heavy workload: The volume of tasks is large and the pace is intense, which can easily lead to fatigue over time.
Poor interpersonal atmosphere: Colleagues do not interact much, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel recognized.
Inconsistent management style: The supervisor’s attitude differs depending on whether they are dealing with internal or external parties, which can easily cause confusion or distrust.
Overall, I do not really recommend it. Regardless of the department, there are some common problems with the internal culture and systems. I initially decided to give it a try because of recommendations I saw online, but the actual situation differs considerably from what I expected.
This is not to say that the company has no advantages whatsoever, but given the current range of career options, there are genuinely quite a few better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good options nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is intense, which can easily lead to fatigue in the long run.
Poor interpersonal atmosphere: There is little interaction among colleagues, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel recognized.
Inconsistent management style: The supervisor's attitude differs internally and externally, which can easily leave people feeling confused or distrustful.
Overall, I would not really recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation was quite different from what I expected.
This is not to say that the company has absolutely no advantages, but given the job options available today, there are truly quite a few better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are almost no good options nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast, which can easily lead to fatigue over time.
Unpleasant interpersonal atmosphere: Colleagues do not interact much, and it is not easy for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor treats people differently internally and externally, which can easily cause confusion or distrust.
Overall, I would not really recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I decided to give it a try after seeing recommendations online, but the actual situation was quite different from what I expected.
This is not to say that the company has absolutely no advantages, but given the job options available today, there are genuinely quite a few better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good options nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is intense, which can easily lead to fatigue over time.
Unpleasant interpersonal atmosphere: Colleagues do not interact much, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major festivals are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor’s attitude differs between internal and external interactions, which can easily make people feel confused or distrustful.
Overall, I would not particularly recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation differed considerably from my expectations.
This is not to say that the company has absolutely no advantages, but given the current range of workplace options, there are truly quite a few better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good choices nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast-paced, which can easily lead to fatigue over time.
Unpleasant interpersonal atmosphere: Coworkers do not interact much, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor’s attitude differs internally and externally, which can easily leave people feeling confused or distrustful.
Overall, I would not really recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try because of recommendations I saw online, but the actual situation differs considerably from what I expected.
This is not to say that the company has no advantages whatsoever, but given the choices available in today’s job market, there are genuinely quite a few better options.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good choices nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast-paced, which can easily lead to fatigue over the long term.
Poor interpersonal atmosphere: There is little interaction among colleagues, and it is not easy for newcomers to fit in.
Bonus system: The bonuses for the three major festivals are relatively low, making it difficult to feel recognized.
Inconsistent management style: The supervisor treats people differently internally and externally, which can easily make people feel confused or distrustful.
Overall, I would not really recommend it. Regardless of the department, there are some common problems with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation fell considerably short of my expectations.
This is not to say that the company has absolutely no advantages, but given the choices available in today’s job market, there are genuinely quite a few better options.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good choices nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast, which can easily lead to fatigue over time.
Unpleasant interpersonal atmosphere: Colleagues do not interact much, and it is not easy for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor’s attitude differs internally and externally, which can easily cause confusion or distrust.
Overall, I would not really recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation differed considerably from my expectations.
This is not to say that the company has absolutely no advantages, but given the current range of workplace options, there are honestly quite a few better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good choices nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast-paced, which can easily lead to fatigue in the long term.
Unpleasant interpersonal atmosphere: Colleagues do not interact much with one another, and it is difficult for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel appreciated.
Inconsistent management style: The supervisor behaves differently internally and externally, which can easily make people feel confused or distrustful.
Overall, I do not particularly recommend it. Regardless of the department, there are some common issues with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation differed considerably from my expectations.
This is not to say that the company has no advantages at all, but given the job options available today, there are truly many better choices.
Very close to Costco
Overtime policy: There is no overtime pay; you can only take compensatory leave.
Limited dining options: There are hardly any good options nearby, and they are not inexpensive.
Heavy workload: The volume of tasks is large and the pace is fast, which can easily lead to fatigue in the long run.
Unpleasant interpersonal atmosphere: Colleagues do not interact much, and it is not easy for newcomers to fit in.
Bonus system: The bonuses for the three major holidays are relatively low, making it difficult to feel recognized.
Inconsistent management style: The supervisor's attitude differs internally and externally, which can easily make people feel confused or distrustful.
Overall, I would not really recommend it. Regardless of the department, there are some common problems with the internal culture and systems. I initially decided to give it a try after seeing recommendations online, but the actual situation differed quite a lot from my expectations.
This is not to say that the company has absolutely no advantages, but given the current range of career options, there are genuinely quite a few better choices.
It's hard to say~
Doing marketing at Tsann Kuen is demeaning yourself. People generally think that the marketing capabilities of retail channels are poor, and Tsann Kuen in particular seems especially bad, only capable of putting together promotional campaigns. Later, it will be very difficult to change jobs and negotiate your salary.
None!!! Also, the office is very ugly, and the employee restroom is very dirty.
The company's philosophy is to spend the least amount of money while delivering the best results.
This is simply an absurd fantasy, with absolutely no professionalism.
The company's senior executives, who claim to have stabilized performance over the past few years, actually just benefited from the pandemic windfall.
There is fundamentally no leadership or management philosophy to speak of—in short, they are just a bunch of incompetent fools.
The most pathetic is the marketing department. The company does not provide an adequate media budget, yet expects them to achieve outstanding results.
They have already been losing to the national market for many consecutive months.
In reality, senior management ultimately still blames the marketing department and holds it responsible.
Basically, the most senior employee in the marketing department has only been there for two years; everyone else has extremely little experience, and the turnover rate is extraordinarily high.
The head of marketing is also an incompetent fool who knows nothing about marketing and can only keep promoting their experience at department stores.
But department stores are good at managing channel operations, not at marketing—that is how they generated their results.
I strongly advise professional marketers not to fall into this trap. During the interview, ask more about how long the people in the various departments of the organization have been with the company.
You will then be able to tell that the entire department has an extremely high turnover rate—it is a doomed department.
Other than the compensation being acceptable, there are no other advantages.
The company’s top executive—the chairman—is the person who directs all decisions concerning the marketing department.
However, he never participates in internal discussions within any department and does not like holding meetings with departments.
Yet whenever performance takes a major hit, he always finds the marketing department and gives it a thorough dressing-down.
The decision-maker actually has no marketing experience at all, but loves to micromanage—from campaign names and endorsers to campaign planning content and social media posts, everything has to be decided by him!!!! In reality, he is a complete incompetent who has never undergone any formal marketing training.
To put it in industry terms~~he has absolutely no sense.
The company loves to emphasize in all kinds of meetings that price is very important.
Price is indeed very important in the channel, but when our prices are completely uncompetitive, it is utterly foolish for the company to stubbornly insist on using price as a weapon without understanding the logic behind it!!!
The company also has a role called a special assistant to the in-house consultant, and unfortunately this person also loves meddling in marketing.
Another completely incompetent outsider leading insiders.
Yet whenever performance stalls, the special assistant is always the first person to shift the blame to marketing.
Unfortunately, this department is also frequently subjected to so-called organizational adjustments by certain senior executives, supposedly in the hope of improving performance.
In fact, this entire demand is complete nonsense!!!! It is simply because the marketing incompetents cannot come up with solutions, so they resort to reorganizing the department.
As a result, the marketing department undergoes major organizational adjustments countless times a year.
The senior executives are all rude people with very poor emotional intelligence. You often feel, when passing them, that they have never been educated.
They frequently complain that promotion is inadequate, but the media budget they provide is smaller than a grain of rice.
They always hope to turn a small amount of money into a large amount, and this ineffective approach has continued for several years.
Senior management has absolutely no idea how much money marketing requires, yet they still wonder why results do not appear after supposedly providing a large budget!!!!
Yet they also turn a deaf ear to how much media budget is available to Tsann Kuen Enterprise nationwide!!!!
So marketing staff are constantly replaced, one group after another.
The turnover rate in 2022 set an unprecedented record!!!!!
A warning to professional marketers with sense:
Do not take this path under any circumstances!!!!
I initially thought it was a large company that could serve as a stepping stone, but after the interview, I realized that they were not even friendly during the interview.
The interviewer was extremely late. I had been referred internally for the interview, and I waited for more than 40 minutes. When the interviewer finally arrived, they immediately launched into criticizing my experience and sarcastically questioned how I could have time to handle the demanding work there with children. On top of that, the interviewer went on at length about how their company had been understanding about them having children, blah blah blah~~. It made me feel really disgusted. If the company could be understanding about the interviewer having children, why couldn’t they show consideration for others during the interview? If they had no sincere intention of conducting the interview, they didn’t need to make me travel all the way there, wasting my time and money. They could have just casually chatted with me over video instead.
This department is a terrifying sinkhole, and no matter what you do, if the boss doesn’t like you, everything you do is wrong.
The greatest thing about this department is its astounding turnover rate, so its reputation in the industry is truly terrible.
The boss keeps berating you for ineffective promotion and having no results, but the media budget they provide is lower than even the budget of obscure online outlets.
Section-manager-level and above staff in the department keep resigning; many are forced to leave after less than two months, without having accomplished anything, because of anonymous smear letters.
Outside the department, there are senior executives who think they are highly capable and love interfering in marketing decisions, but cannot produce any results—they are all talk.
They also hire some utterly incompetent weaklings from outside who have no marketing strategy and do nothing but bully subordinates and make a chaotic mess without any goals.
The latest policy is to do livestreams and promotional sales. Even an idiot knows: is there any brand that has generated several hundred million through livestreams and promotional sales?
Since 2023, it has simply been preparing to lose badly to Taiwan Digital, and it will keep losing to it for the rest of its existence.
Infighting within the department / Rule by individuals / Lack of professionalism / Extremely high turnover / Culture of anonymous smear letters / Incompetent managers with no strategy / External political interference in important departmental matters, weakening the integrated strength of marketing
The only advantage is the free motorcycle parking; otherwise, there are none.
They use their seniority to bully newcomers, provide little to no guidance, and the training for new hires is inadequate, yet they rush them into working. I really regret joining this company.
Everyone, be careful.
Even if this company gives you a printed employment offer letter, it may suddenly cancel your employment before your start date, without any compensation.
Extremely bad first impression
None
I applied to a certain repair center in Kaohsiung and hope the interviewer will do their homework before the interview and understand the applicant’s work experience. Please don’t start by asking what the applicant does; this shows that you haven’t even taken the time to understand the applicant’s resume and experience. To put it bluntly, you are simply looking for someone, rather than the right person.
In addition, I would suggest that when notifying applicants whether they have been hired, you should not use messaging apps to inform them. Please be more formal and contact them proactively by email or phone.
I interviewed for a design-related position. The hiring manager explained the job very clearly and asked detailed questions about my previous relevant projects and execution, so I felt I couldn’t bluff my way through.
The company is a bit far away, and transportation is inconvenient.
None
An absurd and bizarre group; only those with mediocre or lower qualifications who go along with the crowd can stay for long. Please read more consecutive issues of online newsletters to avoid going astray.
1. Large company
2. Can serve as a stepping stone to joining a major brand
1. Inconvenient transportation
2. After being hired, employees are required to submit their "Labor Insurance records for all previous years"; if they do not submit them, their wages are withheld
3. Although management has changed, it is still actually a conservative old-fashioned company
The security guard downstairs is very polite
The interview was conducted by the head of HR, but since they had also only recently joined the company, they were unable to clearly explain the company’s policies and systems.
They repeatedly said that the organizational culture is open and can accept new ideas, but when I asked about the short-, medium-, and long-term plans, there was no plan, nor any new breakthroughs, initiatives, or challenges. The e-commerce department is simply expected to be responsible for performance in every period. The standard is: I want to run the fastest horse, not think about building a car.
From beginning to end, they kept probing into personal matters about my previous company, which was an enormous waste of time.
None
The supervisors and HR at your company are very rude. The interview wasted the applicant’s time. Upon arrival, the receptionist notified HR, who took me in to complete a test (which took nearly 40 minutes). After I finished, I waited almost 20 minutes for the department supervisor to arrive for the interview. The interview made me very uncomfortable and was highly unprofessional; I was asked to give some very strange answers. I thought to myself that even if I got the job, I would not want to work at Tsann Kuen. After the department supervisor’s interview, HR came to interview me again, and I had to wait almost another 20 minutes. Extremely rude. In addition, I could not hear anything positive about your company. Please don’t forget: while you are interviewing candidates, candidates are also interviewing the company! No wonder your reputation is so bad!!
Not much of an advantage
Application date: February 2019
Position applied for: Front-End Application Engineer
Some time after the interview, HR called to inform me that I had been hired and also told me that my start date would be in March.
Because I was still employed, I told them that I would wait until they gave me the formal OFFER the following week before taking any further action.
At least I would have documentation as proof.
But then yesterday, I received a rejection email........
I called today, and the response came from an HR deputy manager: He said that I had been blocked by the general manager, so I was ultimately not hired.
In any case, whether it was the general manager who blocked it or some other reason, it no longer matters.
If I had resigned from my current company today because I was verbally told that I had been hired, wouldn't I have ended up with nothing on either side?
It's already a large company, yet they still made this kind of mistake. This is very serious....
So I advise everyone not to put too much faith in verbal notifications.
This behavior was quite unacceptable, so I'm submitting a negative review. I hope everyone can learn from this.
All of my coworkers at the store are super nice.
The company is terrible, the benefits are terrible, and they keep cutting benefits. There is no overtime pay, yet we are made to work overtime. We even have to come in on days off without being able to clock in. Most of the senior managers and supervisors are fat cats who just tell frontline staff what to do. A single sentence from them can turn everything upside down. There is no vision for the future—it’s a job where you sell your time and effort. Customer complaints are supposedly the voice of angels. It’s truly disgusting.
Long working hours, lots of trivial matters, and many problematic customers—it’s a place where you can hone your skills.
You can earn money almost entirely by selling things (sales performance; some products have so-called “Taiwan bonuses.” The amount for each bonus varies: some are several dozen dollars, while others are over a thousand. Naturally, the more you sell, the more you earn. As for how to identify them, it’s printed on the price tags, so I won’t go into detail.)
It depends entirely on your ability and sales skills.
There is a learning bonus of NT$25K for the first three months.
After three months, there is no learning bonus. After labor and health insurance deductions, it’s about NT$22K, and then you earn sales commissions as mentioned above.
There are also some small bonuses for other applications.
EX
You get paid for helping customers apply for memberships (NT$50 per person?)
You get paid for helping customers link the app (NT$30 per line?)
You get paid for helping customers apply for a Taishin co-branded card? (I’ve heard)
You still get annual leave and employee trips.
Large stores have especially many scheduled days off—about 10 to 11 days.
Long working hours
Lots of trivial matters
Lots of miscellaneous tasks
Lots of difficult customers
It depends on which department you go to and which section manager trains you.
Basically, if a section manager from a particular department is assigned to train you, follow them closely and sell that department’s products well.
If you are assigned to a section manager from another department, they generally won’t pay much attention to you. They may still ask you to do miscellaneous tasks and clean up their messes, while only talking nonsense and not specifically teaching you anything.
If you want to simply follow a set curriculum, this is basically not the right environment for you.
Starting time: 10:30
(Sometimes you arrive at 10:00 in the morning or clock in at 10:15.)
Business hours start at 11:00.
If there is a “Member Special Event,” your starting time will be 09:00.
The day before the member event and throughout the event period, leave is prohibited (you generally cannot take a day off for about five consecutive days).
The store usually closes at 22:00.
However, the actual departure time is almost always around 22:30, depending on whether the cashiers (PT staff) have counted the money correctly.
As for promotional events, needless to say, you may get home close to midnight for about four or five consecutive days.
There are two hours of meal breaks during this period (one hour at noon and one hour in the evening).
Whether you can eat on time depends on the store and staffing levels.
However, these two break periods are not clocked.
I won’t discuss the issue of difficult customers here, because they are the same everywhere.
For a full-time position, this job is more sales-oriented; it depends on how you view it.
When it comes to learning, you need to follow the right section manager.
The right section manager may be very strict and stern, but what you learn from them is genuinely valuable.
Having many days off is one advantage.
However, it depends on the department.
Some departments have more staff, so you can choose your days off freely. As long as you schedule them, you can usually take them off, unless the section manager needs you to move them.
Some departments have fewer staff, so at most they will ask how many required days off you are willing to draw lots for.
But as with other service-industry jobs, scheduling leave generally still requires coordination with your coworkers.
Colleagues are very united. They know who is unable to cope or when there is too much to carry, and they will help move things. Whenever someone has difficulties, everyone helps each other. They also discuss what problems they encountered that day. As for the company's advantages, I cannot see anything good.
Cons
Cons: During the first week after opening, people could have finished work early, but tasks were always put off until 8 or 9 p.m., just when we were preparing to leave, before people were finally told to do them. Moreover, when operations first began, all employees except part-time workers were deliberately kept late and unable to leave on time. The first few days of opening week were even more absurd: nothing had been planned, and then a bunch of support staff arrived. They either stood around doing nothing or chatted and laughed. Even the manager did not pay attention to what people were doing, judged things based on their own assumptions, or made sarcastic remarks. We were not allowed to eat anywhere. When we went to the back room and sat on the floor, we were told, “How pitiful, sitting on the floor.” How would you feel if someone said that to you while you were eating? Also, one day, even though all the work had clearly been finished, the part-time workers were told to leave first, while the full-time employees were kept for a long time. Later, they even said to us, “You’re off work. What are you doing here?” They kept us there themselves and then asked what we were doing there. The rules kept changing, and no matter what we did, we were criticized. Otherwise, when someone made a mistake the first time, they were yelled at and treated harshly. Compared with my previous supervisor, there is a huge difference. They never try to understand both sides and communicate with each other; they just treat people however they want based on their own ideas. Sometimes joking would be fine, but they only make extremely inappropriate jokes and speak without thinking. They could not even properly handle difficult customers and did not understand the situation. They asked me what was wrong, and after I explained, they responded by asking me what they should do. I was only following the instructions of another supporting manager. Being insulted by difficult customers was bad enough, but they also showed no consideration for others. Then they even asked whether we really wanted to continue working, making it seem as though everything was our fault. Every time I hear this, I feel so helpless.
None
12-hour workday (including meal breaks), working 19–22 days a month, monthly salary of 22K–24K
None
Members were invited but ended up having to clean the toilets, using their own time off to do so
Interviewed for a mechanical engineer position.
The work environment is fairly clean and tidy.
The monthly salary offered is NT$33,000. Bonuses are based on individual performance, with no guaranteed year-end bonus.
The store’s performance is poor
The district manager also loves to talk big
Fuck
If you’re so capable, you do it
I knew you wouldn’t dare
If you’re applying for a job, do not come to Yunlin, Chiayi, or Tainan under any circumstances
There are no overtime payments for working overtime; products are often out of stock; the procurement department is full of idiots; bonuses are cut while employees are still expected to drive sales; employee benefits are terrible; break time is nowhere near a full hour; you cannot even eat properly during mealtimes. “10 a.m. to 10 p.m.” is just something they say—in reality, when you get off work depends entirely on the supervisor’s mood. They calculate deductions for lateness very precisely, but when payday comes around, all kinds of bonuses mysteriously shrink or are underpaid.
There are already far too few people working in the stores, yet they keep downsizing, leaving just two people to manage a store of hundreds of ping. Theft happens every so often, and you end up paying compensation until you are ruined.
In short, if you want to make money, don’t come here—you will only lose so much money that you will have to sell your house, your kidney, and your children!
Opening a new store has you working until the middle of the night.
They make it sound so good, saying you can apply for overtime—bullshit.
Even the application isn’t approved.
They make it sound better than it really is.
1. Overtime work without overtime pay; only compensatory leave that you can’t take. Clock in at 10:30 every day and don’t leave until 11:00 p.m. Meal times are irregular, and sometimes you can’t even eat.
2. Unable to take annual leave; when it is converted into an annual leave allowance, store expenses are still deducted.
3. Days off are prohibited every other day (recruitment events, exhibitions, shopping festivals).
They make you work overtime and use all sorts of reasons to deduct money from your pay.
It was pretty good back when Zhuang Xing was still chairman. Ever since Zhang*long and Yan*jie took over as general manager and chairman, respectively, things have been going downhill! If you’re someone who wants to learn and doesn’t care about salary, benefits, and so on, Tsann Kuen is a place where you can learn a lot. Otherwise, I’d still advise you to forget about it!
Working hours regularly exceed the scheduled time. There are many reasons for deducting money in competitions, and conditions are poor for frontline employees. Definitely do not apply.
Working at headquarters means one person doing the work of two.
After another company tried to recruit me with a higher salary, they lied to me, saying they would give me a raise to convince me to stay, but in reality they did absolutely nothing.
The year-end performance evaluation system is completely useless and merely exists in name.
Even though my work performance was good and my efficiency was extremely high, I still received a smaller year-end bonus than people who only knew how to flatter others.
Salaries are handed out arbitrarily. People with nothing but seniority, yet extremely poor efficiency and ability, can still get a decent salary as long as they know how to argue and haggle.
Not to mention that we had to work on typhoon days or use annual leave, and had to hand out flyers at IT exhibitions, along with all kinds of other unreasonable demands.
If you join, I guarantee you will see no future.
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After leaving, I went to work abroad. My salary was nearly three times higher, and my year-end bonus was six times higher. The other benefits were incomparable.
Thank you, Tsann Kuen, for showing me what despair means.
Work always runs overtime, and no overtime pay is provided.
Work starts at 10:30 and closing is at 22:00.
The clock-out time is 22:00, and the latest you can clock out for overtime is 22:30.
Anything beyond that is considered your own choice to get home late—the company simply ignores it.
On relatively lucky days when there are no customers, once everything is finished at 22:30, you can leave.
But if there is an event or customers stay later, you may not be able to leave until 11 p.m. or midnight.
There is also a serious shortage of retail staff, and the company has no intention of hiring new employees or part-time workers.
Having staff schedule annual leave or working on days off is standard.
The statutory one-day-off, one-day-rest system, which prohibits working on statutory rest days or requires extra pay for working on days off, is nowhere to be seen at Tsann Kuen.
Anyone new thinking of joining Tsann Kuen should think it through carefully.
After being with the company for 12 years, I became a store manager. Yet my salary was worse than that of a team leader. They even said that if the salary wasn't enough, I could borrow money from the company. If you need to borrow money from the company to get by in a job that is supposed to support your family, do you think this is a job worth applying for? I advise everyone not to consider this job.
I worked part-time here a few years ago. After closing, we still had to clean the store and attend meetings, and we normally didn’t get off work until nearly midnight. However, they had already clocked you out at 10 p.m., so there was essentially no overtime pay. Most of the staff greeted customers with sour faces and spoke as if everything they said was self-evident; only the on-site contractors were somewhat easier to get along with. The maintenance department always had an endless amount of things to fix, haha.
Meetings = the store manager’s humiliation sessions. If sales targets weren’t met, you could expect to be chewed out mercilessly.
Working here meant watching your supervisors do things in foolish ways, then continuing to poison the next young person who came in with enthusiasm for working in the service industry.
Working at a store, whether you’re happy or not depends on the store manager. The manager often takes their anger out on others. If it weren’t for the poor workplace culture, I really think this job would be okay. The store manager is the biggest problem when it comes to the workplace culture, and because the manager is dissatisfied with the system and keeps changing it randomly, those of us below are also helpless. When the manager is in a bad mood, the people below suffer. However, the system really isn’t very good: it pressures our own people, with everyone pressuring the next person because of performance, from the top down. The requirements only keep getting higher. If performance is poor, there is less money; when there is less money, the supervisor is unhappy, pressuring everyone until they are all in a bad mood. There are more behind-the-scenes issues, but I don’t want to say too much.
The people in charge only know how to hold meetings.
The people who calculate salaries only think everyone else is paid too much.
They send frontline staff into battle without providing supplies.
There’s only one word for it: miserable.