拉菲爾人本診所

The work environment is good, with on-time working hours, and overtime pay is provided for overtime work.

The current workload is not too heavy, and the supervisor is quite willing to add staff.

The environment is clean and the atmosphere is also very good.

There is a lot to learn at the beginning, and the first few months will be more challenging, but I firmly believe that once I get through it, it will be mine.

The interviewer was very patient in listening to the applicant’s questions and provided detailed answers. They also answered more sensitive topics, such as salary and benefits, candidly. The compensation was the highest I had encountered in my recent interviews, and the benefits sounded very attractive.

I would also like to commend one thing: the interviewer showed great respect for personal privacy and asked questions only about professional work-related matters. At many clinics, interviewers conduct background inquiries (such as asking about family members or what one’s parents do). I can understand wanting to learn about an employee’s background, but it is not something I would like to answer.

During the interview, they said the benefits included employee trips, free treatment for employees, and quite a few other perks. I’m not sure whether these benefits are actually accessible in practice.

1. Good salary and benefits, with bonuses for every position

2. Pleasant work environment that encourages employee innovation and learning

3. Clinic treatments are completely free, and spouses are also covered for free; even parents and relatives receive discounts

4. Good benefits, including regular employee trips. I heard they always go to five-star hotels—I just came back from Hung’s Delight Hotel and I’m so envious

Parking is inconvenient around Taipei Main Station, and parking fees add up to a lot over the course of a day

I interviewed for the position of secretary to a manager.

The manager who interviewed me was a woman and was quite friendly.

Although she was slightly late,

the manager also offered a very sincere apology.

There was no significant discrepancy between her explanation of the job duties and what was posted on 104.

The salary offered was also quite reasonable.

According to the manager, getting a salary increase would not be too difficult.

I am still quite looking forward to this job.

There were multiple applicants interviewing for the same position.

The manager said that the next interviewee was applying for the same position as me.

I hope I can beat them and successfully receive the job opportunity.

Conveniently located near Taipei Main Station

The salary offered in the interview was very good—higher than I expected

The working hours follow a four-week flexible work-hour system (office staff seem to have flexible start and end times)

The free treatment employee benefit is very unique. You can earn money and improve your health at the same time, which is really appealing to me

The interview process was very good

I haven't started working yet, so I don't know what the drawbacks are

Rather than listing advantages, I’ll explain why I chose to work at Rafael.

The biggest reason is that I feel the salary I’m offered is higher than what I could get elsewhere.

At the clinic I worked at before, one person was often expected to do the work of three. At Rafael, one person is assigned to one position, and the workload isn’t as heavy as it was at my previous clinic.

Another reason is the working hours. At my previous clinic, there was a seniority system: senior staff had to choose their days off first before newer staff could choose theirs. At Rafael, the person responsible for scheduling tries their best to coordinate everyone’s schedules, so I feel well taken care of.

I’m still getting familiar with the work, so it currently feels relatively high-pressure. That may also be because I’m eager to get up to speed as quickly as possible.

Convenient transportation, with many delicious restaurants nearby.

The benefits are excellent, including employee gatherings and trips.

I heard from senior colleagues that previous company trips included stays at the Fleur de Chine Hotel in Sun Moon Lake and the Hotel Royal in Jiaoxi.

This May, the whole company is also going on a short trip to Hongsi Noa. I heard my supervisor say that in March they even held a consensus-building retreat at Kagaya.

The boss is super nice and treats everyone like friends—we chat and laugh together.

There is no well-structured meal break. Although meal and rest time is not deducted from pay, you have to eat quickly so the next colleague can take their turn.

It feels like Rafael is expanding, so they interviewed many people. I heard there were still several more candidates to interview afterward.

First, I filled out two assessment forms: the DISC and aptitude tests. I completed them in about 10 minutes; they were not very tedious.

After I finished, the gentleman who greeted me asked me to wait for the interviewing manager. The manager who interviewed me was a sharp-looking woman. After some basic conversation, she began introducing the company’s current situation and future development in detail. The interview process was excellent and meaningful. At the end, the female manager even showed me around the clinic and personally accompanied me to the elevator, which made me feel respected. I am very interested in the innovation and development of the industry and the company!

Regardless of whether I am hired this time, I was very happy with the interview process~

The only downside is that I haven't received an offer yet.

Public transportation is convenient, and the location is right next to Taipei Main Station.

Basically, there is not much overtime, and everything follows the Labor Standards Act (the several clinics I worked at before were all walking the line).

There are many benefits. Since joining, I’ve had the chance to participate in company trips and employee gatherings, and everyone gets along very comfortably.

Family members who come here for medical appointments can also receive discounts for friends and family.

The company’s policies are great: as long as you propose training courses that would help with your work, you can apply for a subsidy for external training.

You can also use your time outside of work to recharge and keep learning.

Sometimes patients arrive late, so by the time their treatment and appointment are finished, it’s already very late. So frustrating, so frustrating—but fortunately, there’s overtime pay to soothe the mood.

The manager who interviewed me was a woman, unlike the man mentioned here on Tianyancha. He probably left the company, though I didn’t dare ask. I had a very good impression of the interview this time; both the person who greeted me and the female manager who interviewed me were very kind.

I applied for an internal administrative position. I found it quite appealing when the manager said that the company offers flexible working hours, because I almost arrived late just now due to how difficult it is to find parking near Taipei Main Station.

The salary also meets my expectations very well. I look forward to receiving an offer.

It’s extremely difficult to find parking near Taipei Main Station when riding a scooter. How does everyone who rides to work manage it!

Convenient transportation, not much overtime

Everything else not mentioned is a drawback

A company full of Peters (see the Peter Principle)

The superiors use their imaginations to do things, and their decisions are completely inconsistent. At every meeting, the boss either talks about the past or drifts into nostalgic recollections, going around in circles on the same issue. Even when there is very clear data for him to review, sometimes his mind is unclear and he forgets the purpose of the meeting or overturns the conclusions from the previous meeting. It happens about once every six months—more regularly than a menstrual period.

The salary is very low, and it is divided into base salary + bonus. Even ordinary back-office positions have this kind of salary structure—is everyone a salesperson?

There is severe infighting among managers, which also affects frontline employees. The company’s overall structure is at the level of a sea-sand building.

Other companies changing orders from day to day is already uncomfortable; here, things change constantly, leaving employees at a loss. No one can use psychic powers to figure out what the superiors actually want, and even when asked, they cannot explain it clearly. A supervisor who cannot issue clear instructions is a special-grade Peter— even Gojo Satoru couldn’t exorcise this cursed spirit, haha.

None

The worst company I have ever interviewed with

1. The interviewer was flippant and rude. After talking for a long time, they did not say anything at all about the job or the company, and only asked a bunch of intrusive personal questions. They even kept asking why I had not broken up with my boyfriend.

2. They asked me to stand up so they could look at me, then said in an extremely flippant tone, “Oh~ not bad.” Excuse me, did I come to a modeling agency? It made me feel extremely uncomfortable.

3. The interviewer told me, “You look a little stupid.” ??? Is this something a manager should say to a job candidate? It was truly extremely rude and disrespectful.

4. They asked me to take out my phone so they could take a photo of me, saying they wanted to let me see “what I look like in their eyes.” ??????

5. Their manner of speaking was extremely flippant and unprofessional, making me never want to set foot in this company again.

The job advertisement posted on 104 Job Bank is written to look quite appealing and people-oriented, but I wonder how many people have been deceived into applying.

1. Manager Lai from HR has a very poor sense of time. The invitation email clearly stated the scheduled time, yet when you called to confirm, she was confused and did not even realize that she had already sent out the invitation email. It was outrageous.

2. The interview process was quite poorly organized. It did not start on time, and there was no proper reception process on site.

3. The floor is divided into two large spaces: the offices for the clinic's internal staff on the left and the clinic's examination rooms on the right. The atmosphere was cold and made it difficult to stay for long.

4. During the interview, four people interviewed you at once. Manager Liao played the role of the “wolf,” preferring to use intense questions to test the interviewee's reactions. There is nothing inherently wrong with that, but the approach was too crude, and the wording was very impolite, which fell short of the professionalism and people-oriented attitude expected of healthcare workers.

5. The interview questions felt like an interrogation of a criminal (?) The basic applicant information submitted before the interview was asked about again verbally on the day of the interview, making me feel extremely disrespected and that the process was unprofessional.

6. The salary offered is below the market rate, so applicants should think carefully. I recommend not wasting time on a job with an employer that applies such double standards.

The year-end benefits I received this year were quite good. In fact, the company generally offers good benefits and bonuses. The work environment is quiet, elegant, clean, and comfortable. My colleagues are very nice—whenever I have questions, they are always willing to help. Going to work every day is a lot of fun! Most importantly, the director’s unique treatment methods can help many patients. It is truly wonderful to see them becoming healthier and healthier, and it makes me feel that this job is so meaningful~

There are more and more people with suboptimal health these days, so it is really busy.

After submitting my resume online, this company invited me to an interview very quickly.

The supervisor was very friendly during the interview, making me feel no pressure.

They also provided a very detailed introduction to the job responsibilities and benefits,

which made me eager to join this excellent environment as soon as possible.

Waiting for the offer notification.

This is the happiest workplace I’ve worked at. I’m never bored with nothing to do, nor so busy that I don’t have time to eat.

The atmosphere at work is pleasant, and supervisors are willing to listen to employees’ concerns and pass their suggestions on to management. The compensation and benefits are also very good. Overall, it’s a great working environment.

Although I’m not so busy that I don’t have time to eat, employees take turns during mealtimes, so there is no fixed lunch break. Eating can feel somewhat pressured because you want to finish quickly, but mealtime is included in working hours.

Comprehensive salary and bonus system

Training and learning resources

Flexible working hours and leave policy

Irregular employee activities and travel subsidies

Employees can receive free medical services and medical discounts for family and friends

Occasional employee activities, festival allowances, and more

I received and participated in all of the above benefits within my first year of employment

None

During the interview, I didn’t feel too tense. They didn’t just tell me about the favorable aspects; they explained the job responsibilities in detail. The company’s policies felt very transparent, and it seemed like a company that is growing. Overall, it was an interview that made me feel comfortable.

The actual job responsibilities differed somewhat from what I had imagined, so naturally I ultimately did not join the company. Thank you for giving me this interview opportunity.

Before going to the interview at Raphie, I checked Tianyan Tong to review the things to watch out for, but the reviews were all from several years ago, and I didn’t even know which branch they referred to. After reading them, I was honestly a little scared...

But fortunately, the Raphie branch near Taipei Main Station didn’t give me that feeling. After I arrived, I first filled out two aptitude test forms, and then the HR representative interviewing me came in. She was a woman, and I secretly felt relieved that I hadn’t encountered the male HR consultant everyone had given bad reviews to. I even asked out of curiosity about the negative reviews on Tianyan Tong, and the supervisor told me that the male supervisor had already left the company. It was indeed because of that male supervisor that they had encountered some difficulties recruiting outstanding talent—they had simply met the wrong person XD. So everyone planning to interview there can relax a little now, haha.

Now, here’s why I was still willing to go to the interview despite seeing the negative reviews. First, the salary they offered was genuinely much better than my previous terms. Second, all the negative reviews on Tianyan Tong were about HR, but that person wouldn’t be my direct supervisor anyway, so what did I have to worry about? XD

The interview went very smoothly, and we had a basic exchange with each other. They then asked me to go home and wait for the offer~

The interview was very pleasant, and I have no particular faults to point out about the interview process at Raphie.

I have worked at Rafael for more than five years. During this time, I have learned a lot—not only professional skills, but also how to interact with others. More importantly, everyone is like family. If I did not have to leave because I got married and moved to another area, I think this is a company I would want to continue working for. The director is very nice, and my supervisor has taken great care of me.

None. Working here for five years has been great.

I’m new here, and based on what I’ve observed so far, the work environment is really quite good. If you have questions at work, you can ask your colleagues and supervisors, and they’re happy to explain and provide guidance. There are many patients, but the colleagues handling appointments at the front desk arrange everything properly, so there are no bottlenecks. Sometimes overtime is needed because patients arrive late, but overtime is paid, and it doesn’t last too long.

At the beginning, they expect you to get up to speed quickly. This is understandable, since I’m here to work, not to learn slowly as I would at school.

Also, lunch is at your own expense. If there is no break between clinic sessions, there is no designated break time; instead, employees take turns eating with their colleagues, and this is counted as part of working hours.

Pros

1. A company with excellent advertising and marketing that is very willing to spend.

It is a clinic that is very good at manipulating reviews, from Google Reviews to Job Bank reviews.

On Google Reviews, you can tell by looking at how unusually numerous and lengthy some reviewers’ posts are, or by checking the places they have reviewed.

On Job Bank reviews, you can see a bunch of duplicates just by checking the IP addresses.

Alternatively, there may be an ongoing promotion offering a raise to employees who leave a five-star review after an interview.

2. There are many managerial positions; people who enjoy infighting may want to join.

3. Estimated annual revenue exceeds 100 million, so it appears to be a profitable business.

4. Previously, employees diagnosed with COVID-19 were compensated for the difference up to their full salary, which was great.

However, employees were asked not to file an occupational injury claim. I heard that when employees previously contracted COVID-19 at work in the course of their duties, the company refused to acknowledge it or cooperate with the investigation. Nearly two years have passed, and they still have not received compensation.

1. Frontline employees are laid off quickly.

People cannot be retained, and no replacements are hired.

There are too many duties and not enough staff to finish the work, requiring overtime, while supervisors pressure employees not to work too much overtime.

2. HR cannot even calculate annual leave correctly.

3. On the surface, they say how good everything is, but it is different after you join. Feel free to experience it for yourself.

The owner, supervisors, and colleagues are all very nice. It’s rare for coworkers to get along so harmoniously.

The workload isn’t heavy, and staffing is just right, so you can almost always leave work on time every day.

There is one-on-one training and guidance from senior colleagues. The employee benefits sound very good, and the work environment is great.

It’s really difficult to find parking near the clinic.

You either have to park very far away, or the parking fee costs half a day’s wages.

The interviewer was very friendly and didn’t put on airs.

The job responsibilities were explained clearly, and based on my past experience, the supervisor even suggested assigning me to a position that was a better fit.

Two-way communication is very important. During the interview, I could already see that the supervisor treated me with respect.

When I asked questions, the supervisor explained everything very clearly, and the information was transparent—exactly as stated on 104.

During the interview, they mentioned that if a patient is late, I would need to work overtime, but overtime pay is provided.

I went to Taipei Main Station Taipei Clinic for the interview, so there were many convenient public transportation options nearby.

The interviewing supervisor seemed quite friendly. When introducing the company, they said that the benefits system is implemented in accordance with the Labor Standards Act.

There are also many training programs, employee trips, and bonus programs.

The supervisor even showed me photos of their recent employee trip to HOSHINOYA.

I hope I get the job and can take part in the very appealing employee trip~

Before the interview, you have to complete two personality tests. Personally, I don't think these tests are very useful.

The clinic environment is beautiful.

You can definitely learn a lot from this job.

To maintain the quality of consultations, the number of appointments is not too high.

Patient time slots can be arranged properly.

Unlike many clinics that try desperately to schedule as many patients as possible,

I have worked at clinics where the evening shift was changed to a mid-shift.

Therefore, the workload here is relatively light.

The evening shift also rarely runs late.

Unless an appointmented patient is late,

even then, the company will pay overtime.

Most of the patients are elderly, so I’m not very accustomed to communicating with older adults.

If you commute by public transportation, it is very convenient, since parking around Taipei Main Station is really difficult. The additional employee benefits listed on 104 are also genuine—these are all tangible benefits that you can actually enjoy.

In addition, during the two years I worked here, whenever I wanted to further develop a work-related skill, the company was willing to provide subsidies. Improving your abilities gives you more opportunities for promotion. Overall, it is a company that provides support and genuinely considers its employees’ future.

As mentioned in the pros, Taipei Main Station is a very convenient location if you commute by public transportation. However, I ride a scooter, and having to find parking every day is genuinely frustrating. My home is even farther from public transportation, so I have no choice but to ride to work. As a result, I either park very far away or pay a lot to use a parking lot.

During the interview, the female manager was very kind, which left a deep impression on me. Just a few days later, I received an offer, and I was very happy to turn down another clinic where I had also passed the interview. On my first day at work, my colleagues seemed a little serious and difficult to approach, but they were actually all very nice and kind. They always let the new employees eat first before taking their own turns. The clinic environment is also clean and comfortable, and the uniforms are kept clean as well. There are many benefits, including employee trips and group meals, and employees can also receive free medical consultations. Even relatives and friends can enjoy discounted treatment plans if they want to visit the clinic.

I have only been working here for a short time, so I have not found any particular shortcomings.

If I had to mention one, it would be that mealtimes are counted as working hours rather than break time, so we have to finish eating quickly to make way for other colleagues. As a result, there is some pressure to eat quickly. I hope a more well-structured mealtime arrangement can be provided.

The location near Taipei Main Station is very convenient.

There are lots of places to eat nearby, so you won’t risk starving.

Punctual working hours; suitable for coasting toward retirement.

1. Payroll is calculated incorrectly; you have to check every month to see whether you’ve been underpaid.

2. The boss loves bringing in a bunch of consultants who don’t understand anything, don’t do any work, and only cause trouble, then blaming other people—including Google—after messing everything up.

3. You submit a report, then have to submit it again; you explain the same thing hundreds of times, yet the people above still keep asking the same questions. They also ignore the feedback they give, so all the work is for nothing.

4. Some managers busy growing old are staging palace intrigues, constantly showing off the limits of their intelligence. People who honestly do their work will never be noticed.

5. Every year, everyone has to clean the company, and then they give out a cleaning award (oh, aren’t we wonderful).

6. Unless you can communicate with spirits, you’ll never know what the people above are thinking. Human language and common sense do not apply in this company.

7. Oh, and occasionally Mickey will eat your snacks. If he doesn’t, he’s probably passed away somewhere in the company.

The company's work culture is free and open, values innovation, and is willing to embrace a variety of different voices.

As a growing company, it requires employees to be actively engaged. Although its systems are still lacking in some areas, they are continuously being improved.

You need to have thick skin and be bold enough to say things. You can earn a high salary with very low ability (to the extent that a certain consultant does not feel threatened).

Suggestion: If the salary you negotiate (excluding bonuses) is high enough, you can go there to practice your skills.

The future looks bleak.

The boss has great faith in a problematic HR consultant who left a job in China (with questionable credentials; his speech and views make it impossible that he could work in HR at a large Taiwanese company; the only people whose expertise he can match are those with less professional knowledge than himself or people who are simply easy to deceive). Most of the people he brings in are senior executives with poor abilities but overly senior credentials, or vendors who come to swindle money, yet the boss completely buys into them (which is why people call him the “wholesaler”).

Examples include: an administrative manager whose sole duties are changing light bulbs and berating vendors; a marketing manager whose job is changing punctuation and making minor adjustments to a few nonessential words; a website consultant whose output is a website whose content cannot be freely edited; a customer service manager who gets drunk, skips work, and argues with team members; an HR manager who harasses interviewees and verbally abuses employees; and an IT manager who spends several weeks writing a program that cannot run… In an ordinary company, having even one of these people would create complete chaos, so employees who can continue working there with such colleagues must have exceptionally strong psychological resilience.

The company is pretty good, with all the basic benefits, plus additional bonuses and perks (e.g., massages and group dinners). The interview process was very pleasant.

There are three forms to fill out before the interview, two of which are psychological tests.

The interview receptionist was very friendly and courteous, and the interviewer clearly explained the job responsibilities. The work environment was clean, and transportation was convenient.

The interview was a little long.

1. During the interview, the company seemed to be growing with clear goals and direction.

2. The interviewer seemed quite easy to get along with.

3. The salary offered was higher than what other companies offered.

4. Candidates had to go through an initial interview and a second interview.

5. The company is conveniently located and easy to reach by public transportation.

1. Parking near Taipei Main Station is difficult; taking public transportation is recommended!

I was a little nervous when I first entered the company, but fortunately, the staff member who greeted me was very friendly.

While waiting for the interview in the conference room, I heard the employees chatting happily, which made the atmosphere feel very cheerful.

The interview itself was not stressful either. From the conversation, I could tell that they had extensive operational experience and a well-planned approach to developing their employees. Overall, it was a very good interview experience.

I still haven’t received an offer notification 😂

Transportation around Taipei Main Station is quite convenient

A somewhat difficult-to-describe interview process

An extremely long interview?! I find it a little difficult to describe the entire interview process—it had a very strange atmosphere, in my opinion.

They first ask you to agree to whether you can work under this kind of arrangement, and only then will they tell you whether the salary they are offering is acceptable.

I felt that the conversation was vague from beginning to end. They kept asking you to answer first whether you really wanted to do the job, saying that the details could be discussed later. I kept hearing, “I still haven’t heard whether you can give me an answer. Do you want to come work here or not?” So I asked again, “Then where is the salary you’re offering?”

In short, it was like going around in circles. At the time, they kept asking me to respond about whether I could work under those conditions......

Moreover, the interview did not really cover the company’s work or job responsibilities. They had already started telling me what would need to be done as part of the job, and said overtime would be paid at 1.6 times the regular rate—but it would also depend on whether I had finished my own work.

It was very clearly scripted talk. The interview was at 4:00 p.m. Writing my résumé and filling out a personality-trait questionnaire took about 40 minutes.

The interview ended at 6:30 p.m. (or rather, I hinted that I had something to do afterward).

Anyway, I was told that they would get back to me.

The HR department has not yet been established. At present, there is one intern and one manager conducting interviews.

So the system and structure have not yet been fully established......

Interview advice:

You only need to say roughly what is necessary. Some questions do not need to be answered—after all, it is only an interview, and there is no need to disclose too much personal information right away.

It seems to be a profitable company

1. The personnel information form is excessively detailed, almost like an investigation into one's personal background.

2. The interview arrangements were extremely inappropriate. Not only was there heavy traffic, but I also had to wait for an hour, and no HR personnel came to greet me.

...

One of the worst companies I have ever interviewed with, without a doubt.

The supervisor had no idea what they were acting so arrogant about. They were extremely abrasive and rude. The salary on the job bank was listed as 40–50K, but in reality they said, “Would 25K be okay?” They told me that everyone was eager to do this job, and that after learning here, even if I only worked for a month and a half, I could go out and earn 35K.

When I asked about the actual job responsibilities, they put a book on the desk and said, “Did you think I would have to teach you what to do just because you came here to work? Why don’t you look through the book?”

I was truly speechless. I advise everyone not to step into this trap.

Only has a lunch break during the brunch period

A few days ago, another new health manager was fired on the spot and told to leave immediately. She had only been working here for a few days and had just started accompanying consultations. We all thought she was very nice, friendly, and polite, but the supervisor simply didn’t like her, saying she wasn’t suitable and wasn’t outstanding enough. Okay~ What kind of thinking is it to expect a newcomer to become as capable and proficient as those who have been with you for two years in just five short days? We all saw the fear and helplessness on the new employee’s face every day. Well, perhaps it’s better to leave this place full of people with anxiety disorders and other mental issues!

＊Health managers often have ALL shifts, which are extremely tiring.

＊You can’t leave work on time at noon or in the evening because there are so many patients, too many appointments, and not enough staff, plus the doctors can’t finish seeing everyone. The atmosphere in the entire consultation room is terrifying.

＊At first, they made it sound great, saying there would be training classes and that you could get a raise, but there’s fundamentally not enough staff—how are you supposed to attend classes? What a joke.

＊The Red Apple and Green Apple ratings are basically disguised exploitation.