網訊電通股份有限公司

None, and then another damn thing happened: you have to stay.

Fuck, they insisted on delaying the September performance review payout by two months. This company really takes advantage of people. HR made it sound so good at first and lured me in; only after the training period did I realize how exploitative this company is.

The air conditioning is very strong, and the colleagues are young.

They try to lowball the salary during interviews, project planning is unsuccessful, there is no performance bonus upon becoming a permanent employee, and employees are forcibly reassigned to other projects due to downsizing.

The e-commerce project is located at Nangang Software Park. The building is clean and provides meals, and it is also very close to the MRT station. In addition, with the monthly performance bonuses, the salary is quite good for a fresh graduate with a liberal arts background.

1. The year-end bonus is calculated based on the basic salary (most people are at NT$23,000).

2. There is no salary-raise system. Even after working for 10 years, you can only get a few thousand dollars more at most. You have to change jobs to get a substantial raise, so turnover is very high, and the people who remain have to take on more and more work.

3. Each project manager has a different management style. Some force employees to stay after work every week for meetings or reviews without paying overtime (from half an hour to one hour). When this was reported to HR, the response was: “We do this too, so you should understand.” No wonder HR turnover is also very high. After a labor inspection, they did start paying properly.

All the good colleagues have left.

Don't go to the e-commerce department!! You'll encounter monsters.

Free lunch, snacks, and refreshments—suitable for people with no ambition who just want to coast until retirement.

The e-commerce team on Project Y handles a large volume of daily update emails. At first, they answer every question, but after a month they completely change their attitude: even before you ask anything, they already look impatient. If you submit your resignation, they will immediately turn hostile and force you out... The pay is low; if you get assigned to the purchasing department, I wish you the best of luck.

The overall work environment has a great atmosphere. The supervisors and colleagues are all very nice and willing to help answer your questions. Here, as long as you raise an issue with your supervisor, they will generally help address it (whether it concerns your work or the work environment). Supervisors also often take the initiative to check in on employees’ well-being. If you are motivated to advance, they are also generous in providing learning and promotion opportunities, and there are opportunities to gain experience working with other brands. Basically, as long as you are ambitious, there are many diverse development opportunities at this company.

I can’t really think of anything XD

The HR staff were very friendly and answered every question. They also provided updates promptly after the interview.

The interviewer explained the work processes very clearly, helping me prepare mentally for the kinds of issues I might encounter.

The location was also fairly easy to find.

Mainly because the building's interior is somewhat old, but the overall environment was clean, bright, and acceptable.

(Taichung)

1. No overnight shifts; the latest shift ends at 23:00.

2. The HR lady is genuinely very kind. You can feel her thoughtfulness both when arranging the interview and when speaking with her over the phone. In the past, interviews and interactions with HR often felt like they were simply doing a job, with only a few brief remarks. However, when speaking with the HR team at Taichung Network Information, you could really feel a significant difference compared with HR at other companies. The in-person meeting was also a great experience, so my first impression of the company was very good.

3. For a purely telephone-based customer service position, the salary is fairly good.

1. The company is in the outsourced customer service industry, making communication with clients difficult. Clients also find it difficult to truly understand the challenges involved in operating a customer service center.

2. Every project is associated with a major brand, but in practice, staffing is almost always insufficient in relation to the number of customers served by the brand.

3. There is a salary ceiling; pay cannot continue to increase indefinitely.

None

The interview experience was extremely bad. After the interview, they said they would notify me of the result. I told the manager that I urgently needed a job and that, if I wasn’t selected, they could call to let me know. The manager agreed, but after waiting for a while without receiving a call, I realized I hadn’t been selected. Why agree to call the interviewee in the first place if they weren’t going to?

What’s even more ridiculous is that a few years later, HR called me to ask whether I wanted to interview for a different position. With a manager at this company who has so little integrity, I would never work there.

None

There was a phone interview before the in-person interview that lasted about an hour, during which they also explained the general direction of the interview test questions. Once I arrived, I was taken in to complete the test: logic questions, situational questions, and typing speed. They gave me a laptop and quickly explained how to operate it, then HR disappeared. If there were any questions, I was told to call them via the internal phone. It did not feel very good.

After I finished, they said there was no time for an interview and that they would send my information to the manager and notify me separately. Some time later, I received a message saying they would not schedule another interview. I followed HR's reminders and answered the test according to the suggested directions, but I don't know whether my answers were simply too poor, or whether HR just asked people to take the test to make up the numbers and show that HR was still looking for candidates. This company wastes people's time. The salary is not particularly good either. Is making applicants take so many tests just a way to assess whether they have enough willingness to be exploited?

Some projects provide unlimited snacks, which is pretty nice.

The pantry has a microwave and a food steamer.

1. Dongxing Road is a food desert; there’s really nothing good to eat.

2. Overtime is routinely encouraged.

If you work overtime, your supervisor will think that you’re serious, ambitious, hardworking, and diligent. For example: A can finish their work and leave promptly at six, while still meeting their performance targets. B, however, has to work until nine or ten to finish the required workload. B will receive a much larger bonus than A (a lot larger) XDDD. The whole thing is completely illogical.

3. It’s a company that’s very suitable for young people who are handsome or beautiful to come work on projects as customer service representatives. Just flatter the supervisor a few times and suck up to them constantly, and they’ll love you.

4. If you make a mistake, just apologize over and over again, and everything will be fine ^_^

1. Convenient location; after work, you can walk to the Xinyi District or Songshan Cultural and Creative Park...

2. The workload isn't too heavy, making it suitable for people looking for a relaxed job or planning to pursue further studies.

1. The salary is very low—not suitable for people renting in Taipei.

2. Promotion opportunities are average.

3. The employee turnover rate is very high—not just in customer service; internal turnover is also quite high. When I was still at this company a few years ago, all five HR staff at the time had left within two years XD

1. No advantages; there wasn't even a cup of water during the interview, and they kept making people take tests.

1. The interview was on the 11th floor at Dongxing Road. The test took a long time, and they didn't mention the written professional test in advance.

It feels like a company that wastes people's time!!

Customer service for the Yahoo Super Mall project (employed for over two years)

- The workplace is in Nangang. The company provides breakfast, lunch, snacks (dried fruit), and beverages (milk and Coke) on weekdays.

- You can hone your 3Q indicators, especially EQ (emotional quotient) and AQ (adversity quotient).

- Performance bonuses range from 0 to 7,000; only one person can receive the 7,000 bonus, and you have to compete for it with second-line customer service staff who handle customer complaints.

- Most coworkers are young women, but they are leaving quickly too.

- Occasionally, drinks are delivered to the office. This is a good workplace for people who like beverages because the supervisors often organize group orders.

- First of all, there are two projects (Shopping Center/Super Mall), and you will not know which project you will be assigned to during the interview. Both projects are equally bad, but if you insist on comparing them, the Shopping Center is definitely worse.

- The mall supervisors always let certain employees take last-minute leave, causing other employees to help absorb the absent employees’ workload that day.

Oh! Taking leave at most only means losing the performance bonus, so it has little to no impact.

- Every Thursday, you have to stay after work to attend a meeting. Previously, when we told the supervisor that there should be overtime pay for meetings, the supervisor replied, “We also use our own time to prepare these materials for you, and we don’t get overtime pay either.” It was truly eye-roll-inducing. Only after the company sent out a questionnaire did overtime pay become available. By the way, overtime pay does exist now, but each meeting lasts over half an hour and sometimes nearly an hour, while only 0.5 hours of overtime pay is provided. I wonder whether they are more generous now and provide one full hour.

- The satisfaction system is truly a terrible mechanism. If the satisfaction score is not high enough, you will be summoned to explain why and forced to write a report. Even if the customer is dissatisfied with the store rather than the customer service, it still counts as a failing satisfaction score. A failing satisfaction score means you cannot receive the performance bonus. When this was reported, the only response from management was, “Everyone encounters this kind of situation.”

- Customer service staff turnover on this project is very fast. It looks good on the outside but is rotten on the inside, especially because internal cohesion is very poor. In particular, the supervisor’s attitude changes drastically toward employees who are about to resign. When there were many cases to handle, that supervisor’s attitude was not like this. They are truly extremely practical.

- You often cannot get the lunchbox you want; usually, you end up with ones nobody picked or less popular options.

- They try to create an American-style multinational-company work atmosphere by holding some boring activities, but unfortunately it feels nothing like it. They also force people to participate. Those who do not want to participate cannot say so openly and can only force themselves to lie.

Young and attractive colleagues; pleasant atmosphere at work

This is a company that outsources customer service for other companies. Customer service representatives have an extremely high turnover rate, and the company simply does not care—it's like disposable tableware that gets thrown away after use. As long as HR advertises impressive project names (LINE, Yahoo, Microsoft, etc.), a bunch of fresh graduates will be desperate to compete for interviews. The salary is also the same old 28K (30K for those with customer service experience). After all, if you don't want the job, there are plenty of others competing for it.

Because you provide customer service on behalf of other companies, the clients' words are treated as absolute orders. Whenever a dispute arises over a customer service case, the customer service representative is the first person held accountable, and the client will pin 100% of the blame on you. Having a difficult client is still not the worst part; the worst part is that your own project manager will not stand up for you either. They normally pretend to have a great relationship with everyone, but when something goes wrong, they are the first to push the representative out to take the fall.

Overall, if you want to find a girlfriend, you can come here. Customer service companies have lots of women, and most of them are attractive and young. Once you find a girlfriend, you can make a quick getaway. Every year, a huge number of people resign after the annual company banquet. Then none of the senior managers reflect on themselves; they only mock the “strawberry generation,” and are 87% like the old people protesting pension reform.

Good in all aspects; compared with many companies in Taiwan, communication is more reasonable.

You need to market yourself more, as it is less well-known.

Applying for a customer service position: HR thoroughly explained the job responsibilities and the questions that would be asked in the interview. Basically, almost all of them were asked during the interview that same day.

The office is very cute, decorated with LINE cartoon characters.

Only HR was thorough; I waited a long time for the interview.

I interviewed with three managers. They were all quite talkative, but clearly seemed distracted.

HR explained the position very patiently, and after the interview, thoughtfully asked whether I had brought an umbrella (there was a sudden thunderstorm that day).

I met with the department manager, who carefully and thoughtfully explained the learning opportunities and challenges involved in the role.

They asked me to think carefully about my career direction and also gave me some advice. This was only my second job, and I don't interview very often.

But this was probably the most thoughtful and considerate company I have interviewed with~ (I’m not comfortable disclosing the salary, but besides the monthly salary, there is also a service bonus—not performance-based—which I think is pretty good.)

I may have had to fill out the test that day. Recently, the weather has been hot and the air conditioning was being serviced, so it was a bit stuffy. The receptionist did explain it, but it was still somewhat stuffy haha!

HR was very proactive

The manager kept scrolling on their phone while asking questions during the interview, clearly showing no interest in conducting the interview. Don't waste your time.

The colleagues are very lovely.

The managers each have their own strengths: some are great at playing games, some are great at braiding hair, and some are great at digging up personal information.

They want to create an American-style startup atmosphere, but unfortunately, it doesn’t come across that way.

The HR representative was very conscientious and had a good attitude.

This was the worst interview experience I’ve had recently, and it left me feeling terrible.

They kept nitpicking my past experience. I can understand being concerned that someone who joins the company might not be able to perform the job, so they repeatedly emphasized KPIs and that overtime would be required if targets were not met. However, their overall way of speaking made me feel uncomfortable and belittled. I’ve interviewed with several larger companies, and none of them made me feel this bad. It’s not just companies choosing candidates—job seekers choose companies too, okay? If the interview was already like this, I don’t think working there would be any better.

They believed that people with experience working in other e-commerce companies would be unable to adapt and perform the job, yet they also wanted candidates to have experience working in other e-commerce companies. What exactly is the problem here? Hello??? Don’t you think you’re being contradictory?

They proactively called immediately after I applied through 104.

However, based on the questions HR asked during the call, it was immediately obvious whether they had actually read my résumé.

I graduated from an electrical engineering and information technology department, and my transcript also shows that I took programming courses, but HR kept asking whether I had ever written code.

At the same time, when HR explained that their interview process takes as long as three months, I wanted to honestly tell them that I would also be interviewing with other companies. If I received a suitable offer during that period, I might not continue with their process, but I would proactively notify them. HR immediately hurried to end the call, saying, “Thank you for your time.” I really don’t understand—when looking for a job, it’s impossible to focus on only one company at a time. Are they making everyone pretend that they love their company the most?

They are recruiting for a service design management trainee position and said they would develop candidates’ five-senses experience. But based solely on my phone interaction with HR, I felt that the five-senses experience was very poor.

The supervisor takes responsibility and understands subordinates, making it easier for the team to work.

The supervisor lacks humanity and handles things according to his mood. Overall employee benefits are getting worse, and salary increases are also difficult. When upper management gives an order, they prohibit everything without caring whether it will make your work difficult. Problems encountered in professional and technical work are never resolved...

The HR representative was very conscientious, proactively called me, and sincerely and patiently explained the company and the job to me in detail.

I interviewed for a designer position at this company. I had not originally submitted a résumé, but the HR representative invited me and gave me a very serious and detailed introduction. I was persuaded and went to the interview.

During the interview, I spoke with a female design supervisor. This was one of the top three least favorable companies I have interviewed with to date. She not only kept nitpicking my portfolio, but also continuously interviewed me through a questioning (interrogation-like) approach. For example, she criticized me by asking why I had not included certain important things, or said that there were problems with my work. Her manner of speaking also made the entire interview uncomfortable. It was already possible to tell what the work atmosphere and conditions would be like after joining the company. I have work experience, and most of the companies I have interviewed with so far have been sizable enterprises. I understand that larger companies may have a certain degree of pride, perhaps because they truly have the ability, but even when I interviewed with Tencent in mainland China, Tencent’s attitude made me feel that it respected interviewees and was sincere.

The interview experience at WISENEWS Communications really made me feel that my time had been wasted. It was also the first company whose interview shortcomings I wanted to write about. I have encountered interviewers from other companies who played the “bad cop” as well; if an interviewer plays the bad cop but offers constructive suggestions, I may even feel that I learned something. However, none of them made me feel as much as this experience did that they were deliberately looking for faults. I cannot help but wonder whether they really intended to interview candidates, especially since it was the company that proactively contacted me for the interview.

I understand that interview methods may differ by department, so the above is provided for reference only and should not be applied to other positions at the company. I would also like to offer one perspective: an interview is not only a process in which the company interviews a job seeker; it is also an opportunity for the job seeker to interact with the company and understand its core values.

I went for an interview. When I told HR that I was also considering other interviews, they said it was strange that I wasn’t fighting for this opportunity and that I was young. This caused me to ramble during the subsequent interview with the supervisor, yet I was still hired in the end. How understaffed are they??

There is a lot of internal company infighting, and overtime pay depends on the supervisor’s mood. Anyone considering joining should think twice.