Workplace reviews and discussion: 網訊電通股份有限公司
Published on (UTC)
This post was submitted by a user and reflects their personal experience or opinion. The publication date is not an employment or interview date.
(Taichung)
1. No overnight shifts; the latest shift ends at 23:00.
2. The HR lady is genuinely very kind. You can feel her thoughtfulness both when arranging the interview and when speaking with her over the phone. In the past, interviews and interactions with HR often felt like they were simply doing a job, with only a few brief remarks. However, when speaking with the HR team at Taichung Network Information, you could really feel a significant difference compared with HR at other companies. The in-person meeting was also a great experience, so my first impression of the company was very good.
3. For a purely telephone-based customer service position, the salary is fairly good.
1. The company is in the outsourced customer service industry, making communication with clients difficult. Clients also find it difficult to truly understand the challenges involved in operating a customer service center.
2. Every project is associated with a major brand, but in practice, staffing is almost always insufficient in relation to the number of customers served by the brand.
3. There is a salary ceiling; pay cannot continue to increase indefinitely.