肯驛國際股份有限公司

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Currently, Kenyi is recruiting under the name [Yafeide]. Please be careful.

After joining, the main issues can be summarized as follows:

1. During new-hire training, they teach you 2 points, but expect you to know 10 points.

2. If there are 8 points you do not know, the trainer or supervisor will directly lose their temper and ask why you do not know them.

3. They tell you only one minute before the end of your shift that you have to work overtime that day, and you cannot refuse. Otherwise, the supervisor will very forcefully order you to work overtime every day.

4. Multiple supervisors have different ways of handling the same matter. The SOP is only for reference, so you can easily be unsure whose instructions to follow. If something goes wrong, it is all your fault.

5. For trivial matters, the supervisor will directly tag you in the Line group with everyone present, publicly interrogate you, and keep aggressively pressuring you to admit fault. Even when they have wrongly blamed someone, they will still scold you.

6. You are expected to handle hundreds of types of cases. If cases are similar, they will not teach you. When a customer calls with a question, you can only look at the SOP yourself, learn as you go, and answer at the same time. If you ask the supervisor, they will say that similar cases do not need to be taught.

7. When the supervisor makes a mistake, it is not considered a mistake. But whenever you make a mistake, it is treated as a grave error, as if you deserve to die, and all responsibility is pushed onto you.

8. The supervisor only looks at the result and does not care about what happened during the process. If you have a strong sense of justice and try to defend yourself, the supervisor will immediately aggressively confront you about the result and pressure you to admit fault.

9. During holidays, the supervisor will keep tagging everyone in the Line group, tagging people until they become numb, and will not stop.

10. If you are not flattering enough, you will gradually be frozen out, and then gradually brainwashed into resigning on your own. The key point is that there are already very few employees, and customers all say that your phone lines are extremely difficult to get through.

The above is a firsthand account of exploitative working conditions. Please think carefully before interviewing or joining.

The restroom has air conditioning and a bidet toilet.

It's not just customer service that provides very little instruction—the PM side does the same. They teach you 20%, and the remaining 80% is learned through being scolded. The system is barely explained; after you go live, they question why you didn't do this or that. Then work is assigned completely without regard for your expertise, and afterward they criticize your basic abilities. What does that even mean?

There is absolutely no systematic training, and they don't even treat people like human beings. I ask you, everyone was raised by their parents, and everyone works to earn money to support their families. What gives them the right to treat people like dogs?

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The interview process was fairly normal at first, but the interviewer kept telling their own stories, emphasizing how difficult things had been and how capable they were! When it came to discussing salary, they bluntly said how much they could offer and asked whether I could accept it! If I had already indicated my expected annual salary on my résumé, then if they couldn’t meet it, they shouldn’t have sent an interview invitation and wasted both our time 😑

Get paid

1. Making a big deal out of even the smallest mistakes

2. Criticizing and questioning individual abilities

3. Contradictory work policies

4. Frequently using certain remarks to make people feel they are unsuitable, and threatening them with losing their jobs

5. Frequently belittling others for no reason

6. Suppressing work performance

7. Excluding or ignoring people

8. Publicly yelling and behaving hysterically

9. Deliberately refusing to acknowledge employees’ efforts and contributions

The above are situations I personally experienced. I have already resigned. If you want to verify this, please stay for at least one year before coming back to like and agree with this post. Thank you.

The female employees are beautiful.

If you're thinking of applying for an airport transfer driver position, you'd better look elsewhere. Don't waste your time.

The colleagues in other departments at the Taipei office are all very nice. Everyone shares food together, and the atmosphere at work is also pretty good.

The following concerns the 好X business group:

The team is very small, basically consisting of one boss and one female manager.

Essentially, the boss has the final say on all policies, while the female manager acts as the PM.

However, all the horror stories are also caused by this PM, resulting in people constantly coming and going.

At first, they act very friendly and boast that the team is continuously expanding and the business is growing.

In short, they are very good at sales talk, which is why my biggest regret is listening to their packaging.

In reality, after joining, the company made no progress at all. The business direction kept changing, and they never found a viable business model.

They also latch onto the hottest current topics and say they will move in that direction. To put it bluntly, they are like headless flies.

At present, it appears they keep submitting proposals to the government for project subsidies, but the projects are ultimately watered down during execution.

That is the general situation of the team. If you are still hesitating about whether to join after reading this, please read the following section.

The pros mention that colleagues in other departments are very nice. Yes—only “other” departments.

Being colleagues with this PM from the X酷 business group would drive you crazy no matter how high your EQ is:

1. She has no method to her work, is impulsive and impatient, and does whatever comes to mind.

She thinks she is teaching people how to work and that others should be grateful to have a supervisor willing to teach them.

But in reality, what she teaches is extremely basic, and sometimes she is simply teaching it because it makes things more convenient for her.

I once saw her assign someone a task and tell them to complete A. After it was submitted to her, she unexpectedly replied, “Why isn’t it B?”

But from beginning to end, she had instructed that person to complete A, and she never mentioned changing direction during the process.

Seeing that colleague get harshly berated by her made me extremely angry and indignant on their behalf.

It was truly ridiculous—several part-time employees left voluntarily after working only a few months.

2. She has a very strong desire for control and insists on many pointless things. Every little matter has to be reported to her.

Even the way tasks are done has to follow the method she teaches. The problem is that her method is sometimes genuinely laughable.

If you question her, she comes up with a bunch of ridiculous reasons to rationalize her own approach. She likes to argue but has no confidence.

3. She loves gossiping and badmouthing colleagues behind their backs. If there is someone or something she is dissatisfied with, she uses indirect remarks to attack them.

Or, more directly, she calls someone and immediately starts speaking ill of them. The key point is that the people she criticizes are not the ones with problems.

4. When she cannot finish her own work, she dumps it on others. The most common situation is that she initially asks you to help with one small thing for a project.

In the end, somehow the entire project becomes your responsibility to complete, and she will shamelessly say, “It was your responsibility all along??”

The most ridiculous example is when she has nothing to do and chats casually, yet asks you to photocopy documents she wants, treating you directly as her personal secretary.

There are many more ridiculous incidents that cannot all be listed here, but by this point you should understand.

If you still want to join the X酷 business group to test your mental strength, all I can say is: good luck!

I think the instructors handling the training here are already quite serious and professional. During the three weeks of training, they really taught me, bit by bit, many ways to respond to customers. They may have been rather strict at times, but they gave someone like me, with no customer service experience, a great deal of confidence. I wonder whether those who say negative things have considered how poor their own performance might have been. The time in class was truly the happiest period.

It was only after finishing the training that I realized no one would always be available to help when problems came up. There were all kinds of issues on the phone, and it felt as though new employees were simply being left on their own. My throat hurt every day when I got home, and I stopped working there after six months.

Having worked in telemarketing for several years myself, I feel that the instructors here are actually among the best and most dedicated teachers I’ve encountered. My thoughts are very scattered, and I often ask many strange questions, but the instructors really do their utmost to explain things until I understand. There are lots of notes in class. It’s not the kind of exaggerated situation where they teach you two points but expect you to know ten. After more than a month of classes, you really do miss the happy times in the classroom. Supervisors also show concern for new employees, although everyone is genuinely very busy and may not have time to help you deal with problems.

There are really a lot of calls, and customers often start cursing as soon as they pick up. Although the calls are for booking bank activities, the questions are numerous and very miscellaneous. Problems may not be handled immediately, so you need to have strong emotional resilience. Sometimes, there doesn’t seem to be a standard SOP for handling problems.

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The HR staff are very nice, but the department supervisors and trainers are...

HR works hard to recruit people, and their tone and attitude are both very good.

But after you join, the trainers and supervisors are responsible for driving people away.

They are unwilling to provide much training, yet expect you to be smart and quick enough to get up to speed within a month.

Then they make you work overtime every day for the entire month—overtime, overtime, and more overtime.

How can the responsibility for being understaffed

be shifted back onto entry-level employees again? It’s really hard to understand.

Even though the number of incoming calls is extremely high,

I really don’t know where the rights and interests of those banks and customers are.

Customers often say, “It’s really difficult to get through to your phone lines.”

Customer service should bring in more people.

Otherwise, every time customers call you, they have to call for 2–3 days,

and they still may not reach anyone. Even if they leave their phone number, no one calls back.

But they are extremely exclusionary and only like rehired former employees.

So customers’ rights and interests can only be left in the most neglected corner.

Because there is a large gap in employees’ years of service, there is no sense of solidarity at all.

The senior employees don’t have time to pay attention to you.

The supervisors have even less time to care about you—but they do have time to scold you.

New employees can only fend for themselves.

So if you have been hired and are willing to show up for work,

please prepare yourself mentally and take care of yourself...

The colleagues in my cohort were easy to get along with, the HR staff were very nice, there were snacks as a daily reward for everyone's hard work, and lunch and finishing time were very punctual.

The company recruited under the name “Yafeide,” so I didn’t notice anything strange before starting the job. I strongly recommend that everyone check the Google reviews before deciding whether to join!

However, as other reviews have mentioned, the training teaches you 20% and expects you to know 80%. Some senior colleagues said that it was fine and that this was acceptable, but more senior colleagues or supervisors would then say it was not. For someone just starting out in customer service, this can be very confusing and may even lead to self-doubt.

They kept reminding everyone to tell them if they really felt the job was unsuitable and said they would respect our decision. But when I actually raised the issue, they kept trying desperately to retain me. If you really want to leave, you must be firm and maintain your position, because I raised it three times before I finally succeeded. They even had an associate manager come and make big promises to me (my previous employer had also made grand promises; after experiencing that, I learned not to believe them). Sigh, it was a very difficult process.

Most frustratingly, because they kept thinking that I had serious problems, they took the initiative to listen to my call recordings. After a senior colleague reprimanded me, the supervisor said they wanted to review my calls, and then said that what I said lacked storytelling. I thought to myself: I learned this from your training, and you’re saying I lack storytelling? (They thought I had major problems but still kept refusing to let me leave. This was because they were genuinely very short-staffed. Even the line receiving the most calls was often complained about for being difficult to get through, which shows just how understaffed they were.)

In short, I noticed that my other colleagues were quite adept because they all had similar customer-service experience. If you have similar experience and are also a clear logical thinker, I believe they will appreciate your professionalism. Someone like me, without much professional training, may not be as well regarded.

No advantages

The interviewer at this staffing agency (extremely poor attitude)

A male interviewer had a very unpleasant attitude during the interview, and his tone was extremely rude. After the applicant answered each question, his responses throughout the entire interview were along the lines of “Oh, is that so?” This kind of attitude and tone is completely inappropriate for an interviewer. I really don’t understand how someone like this got into that position; the people above him must have been blind.

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I interviewed for an overnight position, and the interviewer required me to explain my personal and family background in detail. They kept pressing me about various matters, forcibly prying into my privacy. They then asked why I had not continued in my previous job after leaving, and why I had not considered similar jobs. If I had considered them, would I have come all the way to your company for an interview just to chat?

Being questioned about my privacy made me extremely uncomfortable. I talked with the interviewer for about two hours before they finally started discussing the company’s benefits and salary. Only then did they tell us that night-shift employees must initially be trained on the day shift—generally for at least six months, and possibly more than a year. If I still could not get the hang of it, I might not be able to transfer to the overnight shift. I can understand all of that. Throughout the interview, they kept emphasizing how many projects the company had and how difficult everything was.

In the end, when I heard the salary, I immediately told them that I could not afford such an income due to my financial pressure, and ended the interview.

They wasted two hours of my time, pried into an excessive amount of private information, and subjected me to all kinds of difficult questioning.

They then told me that the company had laid off employees some time ago due to the impact of the pandemic, which was why they had only recently started opening up this position.

?????????

No pros

Job seekers should be careful; this kind of company will exploit its employees

The bar counter is upstairs, and the office is in the basement~~

Located in the Minsheng Community area; fans of artsy, literary vibes will like it~~

Although this was an interview experience from last year~~~marketing at the Taipei branch

but~~~~~~~~~~~~~the impression was extremely deep!!!!!

It was incredibly, unbelievably disrespectful to the interviewee!!!!!!!!

They actually used whether the interviewee had bought a house to determine their ability to handle pressure??

The whole thing was just unbelievable.... So apparently, not buying a house in Greater Taipei means you can't handle pressure~

By that logic, I guess one-third of Taiwan's population would be eliminated.....

I never expected there to be a follow-up.

More than a week later~ I couldn't believe they actually called me again and asked me

"if I wanted to chat during an interview"~ I said: Something came up at home, so I temporarily couldn't return to Taipei~ Once I confirmed the time, I would get back to them.. As soon as they heard the key phrase "can't," they immediately said~ Thanks~ We'll be in touch~ and hung up right away...... They haven't called again since then~

I must have been a backup candidate, and it must have been a shitty job.........

The front desk staff were very friendly and willing to help with any questions.

The pre-employment training sounded quite thorough. Public holidays are days off, and although days off are scheduled, you are not given fewer days off.

There are four company activities a year, and they do not conflict with your days off.

There are employee development courses, but you need to attend them in your own additional time.

I applied for the foreign-language customer service position, while there were also other applicants for the regular customer service position.

After the supervisor responsible for regular customer service arrived, she told me that another supervisor responsible for the foreign-language section would interview me and asked me to wait.

However, the foreign-language supervisor never showed up. The regular customer service supervisor said that she could not handle the foreign-language section,

so in the end, I joined the others in taking what was referred to as the basic test.

In reality, my time was completely wasted because the foreign-language component was not assessed at all.

I only had to complete a simple Chinese-English written test, and my spoken communication was never evaluated.

As a result, I do not know how the supervisor was supposed to decide whether to hire me. Would I then be asked to come back for another interview?

The person responsible for the interview did not show up at the scheduled time, and I really do not know what to make of it.

The interviewer for the initial interview was friendly.

I applied for the graphic designer position at the beginning of the year, and they are still hiring for it now.

If they still haven’t found someone after a year, there must be some internal problem at the company. Heh.

Kenyi information, cutting-edge technology

The company’s operational direction is actually supposed to be conceived by the engineers below, while management has not identified the key to profitability. Although it is a startup, it seems to have no money and no options. The interviewer spoke without getting to the point, making me very sleepy. Don’t waste your time interviewing.

1. Bonus system

2. Startup industry

The interviewer seemed to have an age bias against female workers.

During the process, they did not seem to value the interviewee’s previous work experience and kept interrupting you while you were speaking, which did not feel very good.

Will visit the site

1. Disrespectful toward interviewees

Arriving early does not mean one's time should be wasted

2. Lures people in to work as operators

1. As soon as you enter the company, you can hear a radio station playing.

2. The HR representative was very kind and answered the interviewee’s questions in detail and introduced the company.

After HR, I met with the department supervisor. After briefly asking about my work experience, they immediately said, “We need someone with experience; you may not be suitable.”

It is recommended that people with customer service experience apply for an interview.