Legacy reviews: 16
Does being very busy count?
No meals provided
Short break times
Not recommended for people who have never worked before
Does being busy count?
No meals provided
Short breaks
Not recommended for people who have never worked before
HR responds quickly and notifies you whether you are accepted.
There is a discrepancy between the title and the actual explanation.
At the beginning, there is first an overview of the entire company.
The content is actually quite demanding; aside from weddings, funerals, other celebrations, and traveling abroad, you cannot arrange your own days off.
The salary is divided between the entire region and Taiwan, with rotation among four locations.
Later, the process is divided into a written test and an interview.
The interview is one interviewer to four candidates, and the questions are not particularly difficult.
Everyone is very easy to get along with. The training system is good; they don’t just leave new employees standing around confused. Someone teaches you whatever you don’t know, and they are also very willing to teach when you ask questions. There is an operations manual as a standard (although, in reality, the practices differ among many stores, and some things have not yet been updated). I get along very well with my coworkers. Once you get the hang of the job, it feels very rewarding.
The company is opening stores very quickly, and promotions come quickly. If you are highly proactive and strongly believe in meritocracy, you can really advance quickly.
It is truly exhausting. I did take the job because the pay was high, but at the beginning I was so tired that I thought every day about what I was doing with my life. Once you get used to it, mastering the work can feel rewarding, but regular employees need to keep learning constantly.
Except at a small number of stores, there are still peak periods. However, when sales are not high, part-time workers’ afternoon shifts get cut, and having no one to close the store at night is truly dreadful.
Because it is a Japanese company, the rules are very detailed and fussy. When we opened a new store, everyone spent an hour wiping dust together. The black-hat senior managers have very strict requirements, but when they are not around, everyone breathes a sigh of relief, and the standards are relaxed to a normal level.
The store-opening pace is too fast, promotions come too quickly, and the training schedule moves too quickly. This is the part I cannot handle. I became a blue-hat employee after a month and a half, and while I was still learning, I was already in charge. I was lucky not to encounter anyone who yelled at me; everyone treated me very well. Supporting the opening of a new store after only two months was truly frightening. I originally thought that, since I had the least experience, I would need others to cover for me. But when I got there, I found that everyone was equally inexperienced. We gritted our teeth, learned from one another, and then trained the newcomers.
The turnover rate is high, and the training schedule becomes even more rushed. I think the main reason is that the company is opening stores too quickly, and staff development cannot keep up.
I really have seen people who are extremely serious. One person joined at the same time as me, learned the entire section in a month and a half (although they did not know how to do everything), and was very proactive and dedicated. I truly admire and respect coworkers like that. But there are even more people who have been driven away by the pressure, and that is something the company really needs to think about.
Clear opportunities for advancement
Closing and finishing the shift takes a long time
High customer volume
Insufficient staffing; it depends on the branch. Some branches do not frequently need support.
Frequent overtime. For closing shifts, unless the location is in a department store, closing is generally not completed until late at night.
If you are considering working while studying, discuss it in advance. The schedule is basically arranged haphazardly.
The only advantage is that they at least follow the law, and overtime is paid.
Although overtime is paid, the official working and break hours are really just for reference.
If you’re assigned to open the store, you basically have to come in at least half an hour early as unpaid labor. You can choose not to, but if you’re late and can’t open the store on time, you’re the one who gets yelled at = =...
The same goes for break time. You have to wash your hands before starting work, which takes at least 5–10 minutes, so you can never actually take the full scheduled break.
They’ll also ask you work-related questions before your shift, including things outside your area of responsibility (I was responsible for prepared foods in the kitchen, so why the hell are you asking me about handling events in the front of the store? = =
-
The work itself is insanely exhausting, so it’s very suitable for people with a strong tolerance for being exploited.
As others have said, during the off-season, when business is poor, shifts are suddenly cut. This leaves only a small number of people to handle the kitchen. If a group of customers comes in or something goes wrong, you’ll be completely overwhelmed. It’s completely normal to cover two sections by yourself while preparing ingredients and serving food at the same time...
-
At the store where I worked, there was a tendency to bully new employees.
For example, doing some preparatory work before closing usually makes closing easier and smoother.
But once you’ve consistently followed all these procedures, some blue-hat supervisors will send the new employee to another area (such as dishwashing) and take over the area that someone else has already mostly finished. The new employee is simply left to work themselves to death; conversely, if you spend the entire evening washing dishes and get everything properly sorted out, they may pull you back at closing time to deal with a chaotic prepared-food section ^^.
A new employee who started at the same time as me was even scolded during her second week because “she was the only one scheduled to open the store,” even though the schedule was made by a yellow-hat supervisor. How would a new employee know what kind of schedule was unacceptable, or know in advance that she needed to raise the issue??? If the schedule is strange, why not scold the person who made it instead of the new employee??? (That wrongfully blamed coworker resigned a month later.)
Speaking of schedules, although they’re made every two weeks, the turnover is very high, and some supervisors are too short-sighted. They may see that business is slow today and schedule only a small workforce for the entire two-week period. Then, if business suddenly improves one day, they’ll suddenly revise that two-week schedule and add more people. As a result, it often happens that after the schedule is first posted, you make plans for days you aren’t scheduled to work, only to be told a week later that you need to come in and cover a shift that day. The better ones will ask whether you can accommodate it; the harsher ones will simply add you to the schedule, leaving you no chance to refuse. Absolutely terrible.
-
Speaking of supervisors, the supervisor system has huge problems.
At the store where I worked, part-time employees made up roughly two-thirds of the staff, while there were relatively few full-time employees. But the yellow- and blue-hat supervisors don’t care whether you’re full-time. As long as you’re familiar enough with your section, or familiar enough with how the entire store operates—in plain terms, as long as you’re willing enough to be exploited—you can become a supervisor. The advantage is that anyone who is motivated can get promoted, but the downside is that these supervisors have none of the management skills a supervisor should possess. So when they scold people, they often do it like high school students running a club (our store even happened to have a vocational high school girl working as a yellow-hat supervisor ^^; most of the others were university students, and at 24, I was already one of the older employees—can you believe it?). They can’t identify the root of the problem at all; they just vent their anger and emotionally manipulate people. This does absolutely nothing to facilitate communication or help new employees understand how to solve problems. In my opinion, this promotion system is the company’s biggest problem. One day, this company will be brought down by this system :)
-
Conclusion
Everything above can be considered personal experience and does not represent every employee at every store, but one undeniable fact is right in front of us:
This company has an insanely high turnover rate. At any time, you can find their job openings on all the major job bank websites.
There must be a reason for it. Everyone can think for themselves: what kind of company is so completely unable to retain its employees like this?
I quit after only a month and a half, but even during that short time, half the people at the store had already been replaced by different faces.
If you’ve just entered the workforce, you can go there for a shocking educational experience. If you’re preparing for the civil service exam, planning to return to school to continue your studies, or struggling with whether to take over the family business, you’ll definitely gain a powerful source of motivation (I personally became determined to pass the civil service exams because of this, and passed the following year ^^). If you have a strong tolerance for being exploited, you can also give it a try—maybe it’ll satisfy your desires XD.
As for me, I’d rather go eat at Sushiro than ever step foot in “Funeral Sushi” again :D
No experience required; starting pay is higher than in general food-service jobs
Time off is provided in accordance with the Labor Standards Act
Overtime pay is provided, and they are very willing to pay it—the only concern is that you might not work overtime
There is a break room, although the size varies from store to store
Suitable for students looking for part-time work who are short on money and work quickly
Promotion depends heavily on the individual
If you are just starting, it is recommended that you not choose an area in the back of house, as you may be stuck there for a long time and have difficulty getting promoted
Upper management is unfriendly toward frontline staff and creates a great deal of pressure, so you need to be able to handle stress
The workforce is constantly changing, which makes things more difficult for full-time employees
They promote the idea of a senior-friendly workplace, but the junior staff are very unfriendly toward older part-time workers
In short:
1. There is high staff turnover, and the people working there have a very difficult time
2. Part-time workers often may or may not show up for work
3. Upper management only talks and scolds people, creating pressure, without understanding what the actual problems are, so many full-time employees do not stay
4. There are no benefits for frontline staff; all the benefits go to upper management. If you consider yourself lucky, you can try working hard and enduring it
The pay is slightly higher than average.
Basically, they expect you to work as an unresisting laborer. Although the pay is slightly higher, the workload is completely disproportionate.
At the Taichung Guang San SOGO branch where I previously worked, the manager often loudly berated employees in front of everyone in the back-of-house area and frequently took out their anger on innocent bystanders. Employees with even a little experience were very disdainful toward newcomers. The atmosphere in the store was extremely poor.
There are an excessive number of petty rules, and even a minor failure to follow them results in a pay deduction.
High salary
During the interview for the assistant store manager position, salary was negotiable.
I had to travel to Taichung twice for the interviews, spending money on round-trip transportation and one night’s accommodation.
I recently resigned after working there for a little over a week. Although I had put in a lot of effort to get the job in the first place, I discovered that it was not a place for people to stay—run away quickly.
1. When starting work, taking a break, returning from a break, and finishing work, you have to make a central announcement.
At the beginning and end of each shift, you have to greet everyone individually. It is extremely awkward because everyone is busy.
2. The nine-hour shift includes a one-hour meal break, but it is incredibly rushed. You often have to return early to prepare. The roller sticks to your body, and you have to wash your hands—the procedure is extremely troublesome.
3. The pace is so fast it is suffocating. Everything has to be completed by 2:30, which creates enormous pressure.
4. On the surface, they say you can drink water and use the restroom, but it is actually too busy to do so. Even the veteran employees do not go, so how could we dare to?
My only recommendation is that people who really need the money, have extremely strong stress tolerance, and are willing to have no friends should go. Everyone, please think twice—do not act impulsively just because of the money!
Employees receive meal discounts
The hourly wage is slightly higher than the minimum wage (160/hour)
You have to clock in early (for work/breaks)
So 10 minutes gets taken away every day before you even start
The work intensity is too high
Veteran employees always get the easier positions
The turnover rate among new employees is extremely high
With a good supervisor, you feel like you've reached heaven
With a bad supervisor, you end up taking the road to heaven
You only get a one-hour break after working more than 8 hours
Even if you work 7.5 hours, you only get a half-hour break
Eating is extremely inconvenient
No staff meals provided / no refrigerator or heating equipment provided
1. The hourly wage for part-time workers in northern Taiwan starts at NT$150–160, which is slightly higher.
2. Overtime pay is handled normally.
3. Part-time workers are legally entitled to paid annual leave.
4. Promotions come with a pay increase (approximately NT$3 per level for part-time workers).
1. Although the pay is slightly higher, whether the workload matches the salary is subjective.
There are times when one person is expected to do the work of two, but it is uncertain whether this happens frequently.
2. Overtime is calculated in 15-minute increments. In practice, being less than 5 minutes late results in a 15-minute deduction, while working less than 15 minutes of overtime does not qualify for overtime pay.
3. Part-time workers are not proactively notified about their paid annual leave. After leaving the job, they must call the head office themselves (it is uncertain whether this has since been changed).
4. The pay increase from promotion is small, for both part-time and full-time workers.
5. With a good supervisor, the work is easy and pleasant; with a bad supervisor, you may not want to go to work every day.
Personal thoughts:
Fixed-store full-time positions — Too tiring and the pay is not very high; the cost-performance ratio is poor, so I do not recommend them.
Rotating full-time positions — The cost-performance ratio is also poor, so I do not recommend them. They may be worth trying if you need money, but personally, I do not consider them a long-term solution.
Part-time positions — Working short shifts at stores with an hourly wage of NT$160 is okay for earning a little spending money.
Long shifts or stores paying NT$140–150 per hour are subjective.
Compared with exploitative employers in central and southern Taiwan, it's somewhat better.
At least they don't blatantly violate the Labor Standards Act.
The pay is not proportional to the workload.
If you're working part-time, you'd be better off going to McDonald's or a hypermarket.
The pay is slightly higher than 133/hour
A great place to cultivate a servile mentality
The hourly wage is 140/hour, but the work performed exceeds that level
Almost everyone working there is under 25, and the physical demands are high
The employee turnover is extremely high, with no off-peak periods. A half-hour break is essentially no break at all, because you have to greet the kitchen staff before taking your break, and go into the kitchen early to greet them again before your break ends. The break room is very small, so you essentially have to find your own place to rest. No meals are provided
I can't really think of anything.
Oh, I got it—the pay is considered high for the food service industry, and there is overtime pay.
1. Because they keep the restaurant running at full capacity during both peak and off-peak hours and focus on table turnover, there is hardly any opportunity to drink water or use the restroom apart from the one-hour break. It's absolutely exhausting.
2. Following from point 1, almost everyone working there is under 25, and part-time workers far outnumber full-time employees... I guess people over 25 couldn't handle it either, right?
3. There are no chefs, yet everyone still happily lines up. Maybe Taiwanese people are willing to queue when they see something from Japan.
Promotes the transportation economy
Both interviews required going to the Taipei office.
I paid around NT$4,500 out of pocket for four round trips between Kaohsiung and Taipei (they very generously subsidized the transportation cost for one trip).
Want to go for an interview...? Think it through carefully.....