中嘉網路股份有限公司

Relaxed atmosphere

There was a bit too much information to fill out,

such as detailed personal information, family members, interests, strengths and weaknesses, as well as an autobiography, a short quiz, and so on... Removing the autobiography alone would save at least 30 minutes.

A lot of it is already on 104.

After reading some comments, I felt that the interview experience seemed quite poor. Perhaps because I applied for an engineering position, I didn’t feel that it was particularly bad.

Those applying for customer service positions can look at it from another perspective: the interviewer’s unpleasant expression and poor attitude may have been part of the interview test, assessing the applicant’s immediate reactions and how they come across when dealing with difficult customers. (Customer service staff encounter a lot of difficult customers, so it’s tough.)

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Due to the pandemic, interviews are still being conducted online. The day before the interview, you will be asked to complete and return four documents:

A personal résumé, a personality assessment, a logic assessment, and a consent form for the use of your personal data.

At the beginning of the interview, the supervisor will ask you to introduce yourself, then review your previous work experience.

They will then explain the job responsibilities and bonus calculation system.

The following is my personal impression:

Overall, the interview felt extremely disrespectful. It seemed that the interviewer had not even read my application materials and was asking random questions. If they felt that I did not meet the qualifications, they really did not need to invite me to an interview in the first place.

Also, the work system sounds like it puts customers above everything else. Employees are monitored to ensure that they properly follow the greeting and sales scripts. If you cannot genuinely adopt a customer-first mindset, you should really run for the hills.

Free cable TV at home, with a 50% discount on broadband internet.

(Provided that your home is within their service coverage area.)

Chung Hwa Cable’s service counters are not purely service-oriented; they also involve meeting sales targets.

Because Chung Hwa Cable has a close relationship with Taiwan Star, staff are required to sell Taiwan Star mobile plans as well.

The performance bonuses are fairly reasonable, but there is also an equivalent penalty system.

There are surveillance cameras in front of, behind, and beside the counter to protect counter staff from customers who lose control and make a huge scene.

The cameras also serve another purpose: under the TQM system, they are used to check whether staff follow company procedures and truthfully promote campaign packages to customers.

You will inevitably also encounter service cancellations and equipment returns. There is a set quota every month, and exceeding it will result in penalties.

Basically, it is like being an indoor sales representative. If you view yourself as a counter service employee, it may be more psychologically balanced to accept receiving only the base salary, so you will not be overly concerned about the monthly rewards and penalties.

You really need to have strong stress tolerance. After all, many consumers in Taiwan today have been spoiled and are even more unreasonable than stereotypical difficult customers.

So when dealing with angry customers shouting at you, you still have to put on a fake smile like you have had 200 Botox injections.

It is a basic customer-service industry skill XD

To emphasize again: if you really want to apply, you must first prepare yourself mentally to accept being

［a counter service employee who is okay with receiving only the base salary］

Otherwise, you may lose yourself by caring too much about performance targets and penalties.

In the first stage, the department manager will explain the job responsibilities, approximate salary, and other details over the phone.

If you can accept the terms, an interview with a supervisor (manager) will be arranged as the second stage.

The second-stage interview generally asks about the responsibilities of your previous job and why you left (every company asks this).

They will also explain that the front-desk position is not purely service-oriented and includes sales targets as well.

The entire process takes approximately 30 minutes to 1 hour.

The work environment is acceptable; the store is clean and bright.

Before the pandemic, there were three interview stages. After the pandemic, I’m not sure whether the process has changed.

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The HR staff lack professionalism; their knowledge of the professional areas related to the job openings needs to be improved.

The headquarters building is very impressive, comparable to a five-star hotel.

I applied for a customer service position with four or five years of customer service experience, yet I was offered a salary at the very bottom of the range, which was also much lower than at my previous company. I don't know whether my qualifications are simply too poor, or whether your company basically doesn't care about customer service staff and believes the salary is disposable—if someone wants to come, they can, and if they don't, it doesn't matter?

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HR sends out interview invitations indiscriminately, and the interviewer has not read your résumé at all. They invite you to an on-site interview, then frown as soon as they meet you and say, “Actually, we’re looking for someone senior with many years of experience!” (Then why send an interview invitation?) During the interview, they clearly do not want to listen to what you have to say, constantly interrupting you with a sour expression. Or they ask whether you have experience in field A, then say, “But we’re not looking for experience in field A! We need field B.” Then why ask? Why invite me to an interview? It wastes both parties’ time. Isn’t employees’ time still time?

Finding a job is an equal process for both employers and employees. Before coming in, I did my homework and learned about the company, so the company should do its homework too before sending out an interview invitation. This is truly a very disrespectful company.

It seems there were none.

After the interview, they promised to notify me whether I was hired or not,

but the company never followed up at all. It seems a bit irresponsible!