微笑單車股份有限公司

Every day there are bicycles with endless vegetable baskets to move. I specifically mean bicycles with vegetable baskets.

Every day, we are required to work one hour of overtime. Then, when we have extra leave that cannot be taken, we are forced to schedule it later in batches.

The company’s HR response efficiency is also very poor—extremely poor, you could say. At the time, I asked about being over-deducted from my salary, but the company’s HR did not answer me until a full two weeks later. I suspect this might be their SOP.

I don’t understand how an organization working with the government can be like this.

From the perspective of a part-time worker with short hours, it’s a lousy place where you can temporarily lie low.

That’s about it. Oh, and the pay is just a tiny bit higher than the statutory minimum wage.

Northern Taiwan, a certain location: terrible environment, poor administration, and full-time employees exploit part-time workers.

1. For maintenance work, the tools provided are ridiculously bad and incomplete. If something breaks while using them, you still have to pay compensation when you leave. What kind of ridiculous logic is that?

2. New part-time workers are not taught how to perform first-level maintenance or second-level repairs. They just leave the part-timer alone to repair and mess around, then, when something goes wrong, tell the part-timer to take it apart and redo everything. After working at it for ages, they finally start giving a little instruction, and then demand a certain quantity. What kind of crazy logic is that? Damn it! Also, when taking apart bikes and removing tires, since you have no experience and nobody teaches you, they still stand nearby complaining that you’ll damage them instead of teaching you...

3. Experienced veterans (whether full-time or part-time) always pick bikes with only one or two problem points to repair, while leaving bikes with many problems and issues untouched. Novice part-timers don’t know how to choose bikes and always end up picking bikes where they could practically replace every part on the whole bike. Then they complain about how all the bikes chosen are terrible. Damn, no wonder the U-Bikes outside are all in such bad condition! And when you finally finish working on one, they still complain that this has a problem and that has a problem.

4. Every day there are more lousy bikes than can possibly be repaired. The worse the bike, the longer it sits there. In the end, the full-time employees and veteran part-timers don’t deal with them at all, causing the number of lousy bikes to keep increasing. They only want to pick the easy ones and repair bikes with simple problems so they can quickly reach their quota, then play on their phones and slack off. After that, they leave the lousy bikes for the newcomers to pick and complain from the sidelines.

5. The administration is problematic. Administrative matters are never properly explained, and then, after something goes wrong, they come back to complain and curse at everyone. The bikes are also thrown around randomly every time, with no proper planning for what should be done with them. As a result, bikes with serious and minor problems are mixed together, and they are arranged so tightly that it is difficult to retrieve a bike every time.

6. The situation for people doing battery replacements and maintenance in the field is also terrible. The number keeps increasing—from a dozen or so to more than thirty now—while the replacement points are all so far away. Yet the fuel allowance is only a tiny NT$10 subsidy per trip, and you also have to use your own vehicle. They even designate bicycle locations in areas where it is difficult to park cars or scooters, or where traffic access for cars and scooters is poor. If you happen to violate parking regulations temporarily because you cannot find a parking space for your own scooter while replacing a battery, any ticket issued is your own responsibility. They do not provide company vehicles or group insurance either. If an accident happens while working in the field, it is unclear whether you can claim any compensation.

In the end, I simply forgot to check this place out beforehand, so I foolishly came to this awful place. If it weren’t for the fact that I was looking for temporary short-term work and couldn’t find any other short-term jobs, I would have run away long ago. I strongly advise against coming here.

I heard from friends that the company is very good at deducting drivers' pay. That's great.

There are no drawbacks.

None. Absolutely terrible.

A certain warm city

There are several shift leaders who especially love causing trouble

They abuse their authority to bully part-time employees

But the department manager above them protects these people and has them carry out tasks

So they can always engage in workplace bullying here

More than one person has been bullied into resigning

The company uses a shift-scheduling system, but toward those they want to bully, they reduce their shifts

After the schedule has already been completed, they modify it themselves, forcibly increasing the number of days off for PT employees

Making part-time employees unable to earn money and resign on their own, while even saving on severance pay

Extremely恶劣

You really should think twice before working here

No advantages

The work is all outdoor bicycle repairs and replacing batteries for the bikes.

If you want water, you have to buy it yourself. Every day you are exposed to sun and rain, plus mosquito bites.

The full-time employees order you around, telling you to do this and that. Every one of them acts as if they are a supervisor.

First, let me say that this happened in a certain city with a high cost of living. I don't know what the situation is like in other counties and cities.

Office politics.

A group of useless middle-aged men with no achievements in life—in plain terms, they are merely bicycle managers here, yet they still expect others to respect them.

Before the one-hour break is even over, they make part-time workers start working.

The reason is: “You need to prepare for work and return to the station early, rather than only starting work after taking the full break.”

What twisted logic—trying to take away your break time.

When the part-time shift ends, you are supposed to clock out at 6 p.m., but you still have to endure pressure from the full-time employees.

They tell you to replace a few more batteries before coming back, directly pushing you past your scheduled end time.

The Aurora clock-in system forcibly records 6 p.m.

Of course, you cannot be late for work.

But they can still take advantage of you during both your break and at the end of your shift.

You have to report when taking your one-hour break.

You have to report when your break ends.

You have to report when you go refuel.

You have to report when you go to the bathroom.

Otherwise, a team leader will say that you disappeared, were absent without leave, slacked off, or were loafing.

If you disagree with what he says and argue with him,

instead, one day while you are repairing a bicycle outside,

the team leader, holding a grudge against you, changes into casual clothes during work hours.

He disguises himself as a member of the public and secretly approaches you, then loudly berates, shouts at, and insults you, accusing you of slacking off and fooling around.

You ask the team leader to control his emotions and not get so worked up.

He shouts at a high volume, saying, “We’re outdoors. I’m afraid you can’t hear me.”

He tells you to squat down and demonstrate how to repair the bike for him while shouting at you from the side.

He says you are nervous and guilty, asks whether you don’t know how to do it or are unfamiliar with it, and records you, saying he will show your work steps to management.

He says you do a poor job and don’t know how to do it, and threatens to have management fire you and make you unemployed.

Changing into casual clothes to insult a part-time worker is plainly a personal grudge. So is he representing himself now, or is he representing Smile Bike?

Later, another team leader asked what had happened.

After hearing the story, he actually staged a performance and claimed:

The part-time worker had threatened him, and the part-time worker said they would deal with it through social affairs.

Someone hits someone and then cries for help??????

They also refused to let the part-time worker report the workplace bullying to the manager.

Instead, they used LINE to prepare to tag everyone in the group with @All, saying they would arrange a meeting with the manager.

Only when they could no longer suppress the matter did they agree to inform the manager.

Later, the manager called both sides to a meeting to explain and confront each other.

The matter was also suppressed.

The part-time worker received one major demerit and one minor demerit.

Reasons:

Minor demerit: Not wearing the company vest (It was 38°C outside, and repairing vehicles requires constant movement. The vest material is completely non-breathable—is the intention to cause heatstroke?)

Major demerit: Absent without leave on the afternoon of the incident (Your people can come after me, but I’m not even allowed to hide?)

The team leader changed into casual clothes during work hours to seek revenge—no problem.

The team leader staged the incident and falsely accused you of threatening him—no problem.

The manager even told the part-time worker: “Once our company records three major demerits, you are immediately dismissed.”

Of course, they can also dismiss you directly depending on the circumstances, without waiting until you accumulate three.

Wow, it is basically a threat—they can make you unemployed at any time.

None

Salary is calculated from the 21st of each month to the 20th of the following month.

In other words, if you start work on the 1st of your first month, the money you receive on the 5th of the following month will only cover the 1st–20th. If you are a part-time worker, it is even worse: under the one fixed day off and one flexible rest day per week system, you must be scheduled for two days off every week.

No work, no pay. In your first month, you can only receive a little over 10,000.

The longer you work, the worse it gets. Ten days’ worth of pay is held back every month, and you will not receive it until the 5th of the month after next.

This is actually already illegal, as your wages are not being paid in full for the entire month.

Every day, you are exposed to the sun and rain outdoors, while also being slandered and bullied by full-time employees and subjected to all kinds of commands.

The hourly wage is not even 200.

I do not recommend working here.

When doing maintenance or dispatching,

you work alone outside, so you can feel quite at peace.

There are no other advantages.

Infighting and power struggles among permanent employees—you can get a glimpse of it just by reading what others have written.

I won’t elaborate on that here; I’ll only talk about how permanent employees exploit part-timers.

Part-time shifts:

06:30–16:30, with a 2-hour break = split shift

09:00–18:00, with a 1-hour break

13:00–22:00, with a 1-hour break

The entire city is divided into seven service areas, so you’re required to join seven groups, plus the part-time, maintenance, and customer service groups.

There are more than a thousand messages every day.

As a dispatcher, you spend every day carrying a box of batteries around to replace the batteries on bicycles.

Even after replacing them, you can’t rest—you have to report that you’re preparing to return to the company to pick up new batteries.

Maintenance workers not only have to repair and service the bicycles;

they must also assist with unlocking and locking bicycles. You can’t let stations become overcrowded or empty.

If bicycles aren’t returned or there’s no space to borrow one, it affects the service-quality score.

The company gets fined by the government, and then it deducts bonuses from permanent employees.

So the permanent employees spend all day bitching at the part-timers.

In 38°C heat, you spend a full eight hours outside in the sun.

Those with two-hour breaks have it better: they can go home to sleep, eat, and avoid the sun.

Those with one-hour breaks are basically being asked to commit suicide. If you take the full one-hour break, the permanent shift leaders will gang up on you and bitch at you.

They say you’re slacking off and loafing around, that you didn’t come in early, and that you disappeared.

They’re simply trying to force you to work during your break—the legally mandated one-hour break isn’t allowed to be taken in full.

Even if you live close to the company and can get there by scooter within ten minutes, you’re not allowed to go back to fill your water bottle. They say you’re wasting time, slacking off, and being unfair to the other part-timers.

What, can YouBike not afford to pay for water?

The station I was responsible for was unusual and couldn’t take a break until 1 p.m.; everyone else took their break and ate lunch at noon on schedule.

How is that fair to me?

All day long, you have to announce in the group chat which station you’re going to, what you’re doing, when you’re leaving, and even when you’re getting gas or going to the bathroom.

It’s ridiculous.

A bunch of useless, pathetic middle-aged people work here as bicycle supervisors.

They feel good about themselves just because they can boss part-timers around, as if they were invincible and the world belonged to them. Do they think they’re senior managers?

The news has reported many cases of people suffering heatstroke, yet YouBike’s permanent shift leaders continue to exploit the part-timers.

When you return to the company, you see the permanent shift leaders eating shaved ice and sweet barley soup during working hours, laughing and chatting with young female administrative part-timers.

Apparently, those working outside deserve to drop dead.

No wonder this company is short-staffed. Even normal people who come here will be driven out by the bad money driving out the good.

Pathetic.

Do you want to stay at a company that becomes harder to leave the longer you stay? YouBike is a good choice. At the same time, you can become disconnected from your own family and society, watch those in the right positions use every means possible to climb over others, and learn to be a loser who gets taken advantage of day after day.

The company is always trying to find every possible excuse to take advantage of the maintenance and repair staff.

Besides taking advantage of supervisors’ time, it even uses performance bonuses as a tool for internal conflict.

At the same time, it continually raises the various KPI thresholds to the point where they are difficult to meet.

Apart from holiday and typhoon-day duty, there is no overtime pay at all; it does not even comply with the contract terms it established itself.

When accidents occur while driving outside, the company does not handle them according to the principle of proportionality and completely shifts responsibility to the dispatchers and insurance—even in fatal-accident cases.

It is a company that looks polished on the surface, but beneath it, its integrity depends on its mood.

The fastest legend in the capital, a traffic-violation expert, and no spinach needed to turn you into Popeye. Makes you look older than you actually are.

1. You need to use trucks frequently for work, but they are poorly maintained because parts are often not replaced according to the manufacturer’s maintenance schedule.

2. The company does not provide a good working environment, forcing vehicles to operate in violation of regulations on a regular basis. Once something goes wrong, however, it assigns the responsibility to the individual.

3. Salaries are frequently paid late, and overtime pay is not paid according to regulations.

4. Pushes the boundaries of the Labor Standards Act, forces overtime, and deducts wages to reduce personnel costs.