Regus Taiwan_台北雷格斯商務服務有限公司

At first, when I saw it on the job bank, it seemed all right. I thought I’d look into it.

They replied to my message on 104 by throwing out a few interview time slots.

I didn’t know whether the person was from HR or a supervisor from some department.

They unilaterally decided on the interview time I wanted. The key point is that I never agreed to it or said yes.

They called to harass me on the day and sent a message saying I had ghosted the interview??

The contact person is Linda Lo. Everyone should be careful—it’s a strange company.

The contact person seems to have a low IQ. It doesn’t feel like a promising company to work for.

The base salary is high and, compared with others in the industry, they are quite generous. The performance bonuses are also good, and you get to interact with different companies. The job is indeed relatively stressful, but I don’t regret choosing to join. I heard the new general manager is the previous general manager returning, and the sales team should be able to establish itself much more strongly. Although the way they speak is very... I have to say that I still learned a lot (although they might say that you’re not being paid to learn ^^)

The initial adjustment period was relatively tough, and I really couldn’t keep up at first. But actually, when it comes to the boss’s expectations, you just need to do things his way; once you do that, he has nothing to say, haha. Later on, I started getting poached by various clients. Eventually, I encountered an industry I liked more and successfully changed jobs, haha. I felt a bit sorry toward my boss, so I’m posting this to set the record straight.

Sales pressure; an English-speaking environment; all operations need to be conducted in English.

The general manager’s attitude was really unacceptable at first.

There aren’t many bonuses for the three major holidays or an annual bonus. They say this is because the base salary is attractive. The annual leave is 15 days, and after the three-month probationary period, you can [take it].

Builds your ability to cope with pressure

There are 14 days of annual leave, but you can only take them after completing the six-month eligibility period

Other than annual leave, there are basically no other benefits

It sounds good to call it a foreign company, but it lacks the advantages of one

The company continually exploits its employees, resulting in extremely high employee turnover, and does not value back-office staff such as receptionists

It considers back-office staff to have very low levels of professionalism and does not believe they are worth higher salaries

Yet back-office staff are also required to handle customer service and assist with business work, and must be able to speak English

Basically, the attitude is that if someone leaves, they can just find a replacement

There are no other benefits: no raffle at the year-end party, no bonuses for the three major holidays, and no company trips

The company keeps being sold from one owner to another, giving the impression that there is no intention to operate it for the long term

The business center locations are all in prime areas, so transportation is generally very convenient. The interviewers I encountered were quite serious and asked many questions at a fast pace, including some professional terminology. Toward the end of the interview, the interviewer said they were testing whether candidates could remain calm when dealing with clients yelling at them. They generally do not hire recent graduates or entry-level applicants, but you may have a chance if you perform appropriately. Overall, it felt like a somewhat stressful but professional interview. They also offer the opportunity to participate in a trial test, allowing you to experience working at the center for one to three days (your choice). It is unpaid, but if you get the job, the days can be counted against your leave. Although it is unpaid, I think it is at least a chance to confirm whether you are truly suited to the job, so it seems acceptable.

Although the job title is Community Business Specialist, the actual nature of the work is very much like a service-industry role. You could basically think of it as an administrative secretary position at a high-end luxury office complex! However, there are also KPIs to consider, including pressure to retain clients. I also chatted with coworkers during the trial period. Although they did not disclose the specific salary, one coworker said the pay was very low... Everyone can take that for what it’s worth~

Can't think of any...

The interviewers had a superior attitude and used a pressure-based, challenging approach when interviewing people. I suspect they were not professional HR personnel, but rather long-time employees who had been promoted. There was a noticeable difference between the person recruiting candidates for interviews and the person actually conducting the interview.

For fresh graduates, they challenge you about having no experience and worry that you may not be capable of doing the job. For experienced candidates, they ask how you could start working immediately while still employed. They then say the work is fragmented and boring, yet also say that the work pace is fast, questioning whether you can complete it and so on.

In addition to customer service and administrative duties, the position includes performance-based KPIs: each customer service representative handles 100 customers, reports the opinions of 15 customers every week, and must achieve a 90% satisfaction rate in the monthly customer opinion survey; otherwise, the KPI is considered unmet... It's essentially a standard sales position...

They were interviewing too many candidates and misremembered the interviewee's experience, even getting details of the résumé background wrong, which made me feel disrespected.

What people said on PTT was right: they approached me themselves and invited me to interview, but in the end they still asked me to provide three answers to “Why should we hire you?” It made the interview very unpleasant. It's really no wonder the turnover rate is so high...

Finally, there is the opportunity for overseas rotation..... If there were really frequent rotation opportunities, the turnover rate wouldn't be so high... Don't be naive...