花旗(台灣) 商業銀行股份有限公司

The advantage is probably that it gives you plenty of room to express yourself.

The interview really lasted forever. They asked about everything from my education to graduation, every job I had held, and the details of my work.

They asked about my family situation and an enormous number of details—so many that I didn’t know how to answer.

It felt like being interrogated by a prosecutor. They were truly absurdly thorough.

Also, based on my experience in sales, they didn’t seem very serious about hiring new employees.

Yet they kept asking about this and that, making the interview extremely long. It felt as if they were trying to obtain personal information or simply using the time to pass the time at work.

At the end, they told me that they still had to interview other candidates and that the interviews were already scheduled through next Friday (I interviewed on Wednesday).

After finishing all the interviews next Friday, they would still need another week to discuss whom to hire.

So if I wait for them, I won’t know the result until two weeks from now.

Is this a new way of turning someone down, or do they really have that many people to interview?

A certain large company in Taipei (those who know, know) is very good at making grand promises and saying pleasing things.

Colleagues like forming cliques, and managers only deal with the people who raise problems.

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(1) The interview was insanely long

I’ve never had an interview that lasted this long before.

It started at 2 p.m.

and went on until 7 p.m.

The point is...

Because the department manager had a meeting,

I had to come back the next day for a second interview with the manager.

That was also very drawn-out...

from 10 a.m. until noon.

(2) They want to know everything about you, going back eighteen generations

When filling out the interview form,

it was so detailed that it honestly felt ridiculous.

They even said: “We’re a foreign bank, so we place importance on these things. We’re different from other local banks.”

The HR staff were quite polite,

but they didn't give the job applicant any space or opportunity to speak.

I was completely dumbfounded.

I clearly applied for a full-time position, and the posting said that assignments would be based on the individual's expertise and preferences.

But as soon as they called, they asked whether I could do telemarketing for credit cards and loans.

Is there really a need to recruit people by deceiving them like this?

Telephone customer service

※ Each call must meet the KPIs for all service and sales targets. There is also a scorecard for various indicators, with additional bonuses for meeting the targets.

※ Overtime pay is available for overtime scheduled by the company.

※ Remember, this is a sales position combined with customer service—sales performance comes first~ When sales are good, you walk with a spring in your step and your supervisor smiles broadly! The work atmosphere is very good.

※ If your sales performance is poor, a designated person will coach you to help you achieve your targets and earn money! Use your off-hours to push together.

※ Suits people who do not like to think independently and have no strong opinions.

※ Improves stress tolerance and EQ.

※ Learn the techniques of making sarcastic remarks and joking with people from your supervisor.

※ Develops the ability to chew and finish meals quickly.

※ Trains you to handle three or even more things at once. While you are still on the phone serving and promoting products to a customer, your supervisor enthusiastically talks to you from the side or offers opinions.

※ Extremely concerned about employees: if you are temporarily offline—getting water or using the restroom—for around four minutes, they will loudly broadcast asking where you are.

※ Likewise, if you spend time having a bowel movement, your supervisor will go to the restroom to check on you.

※ Improves your ability to hold your urine and avoid drinking water.

※ You will gradually learn about diseases related to cystitis, gastric ulcers, and fatty liver.

※ The work atmosphere is lively; when senior management visits, employees sing and dance to express their enthusiasm.

Front-line employees clap and applaud to show their welcome.

※ Plenty of annual leave days.

※ Good for padding your résumé.

※ The scorecard standards are set to be difficult to meet (for example, a required average call duration, even though simply providing service, promoting products, and meeting all the requirements on each call already takes—well, haha), with the goal of not paying bonuses when employees fail to meet the targets. It is no surprise that companies in Taiwan are best at cutting costs.

※ Inefficient work environment.

※ Extremely, extremely, extremely, extremely high turnover.

※ Not recommended for people who are logical and work efficiently.

The Citibank manager at a certain location in Nantun District, Taichung, was very direct and frank.

They clearly explained that the purpose was to promote credit cards.

They also explained the 30% administrative work and 70% sales work. Being honest about it is a good thing.

Sales and marketing require training.

A single list of visits is not enough.

Specifically, I feel that greater sincerity could be shown in training newcomers.

Sales is crucial to a company's lifeblood.

Companies should be more willing to invest the cost and time in cultivating sales personnel, so that more newcomers will be willing to enter this industry.

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The interview requires you to provide detailed information about your ancestors going back eighteen generations. It feels like even if they don’t want you as a person, they still have to successfully sell you their product. When I asked why I had to fill out this illegal content, I was actually asked in return: “Have you ever interviewed with a foreign company?”

How strong is their self-awareness, really?

Interviewed for a customer service position. There was an English test, and the questions were fairly simple. The company’s policies and benefits are better than those required by the Labor Standards Act.

The base salary is low (29,500), with additional performance bonuses (this is not necessarily a drawback—some people may consider it an advantage, but I’m not good at sales).

During the interview, they showed several videos, similar to the kind of videos used by multi-level marketing companies to praise how great the company is (perhaps this is a way for large corporations to boost morale? I thought big companies wouldn’t need to introduce themselves).

Next, they described how employees at the company should have a spirit of total dedication, preferably sacrificing their personal lives for work:

The first segment was about a woman who was originally going to celebrate her anniversary with her boyfriend, but received a call to work two hours of overtime before the end of her shift and arrived very late. In a normal situation, they would probably have an argument...

The second segment was about a daughter asking her mother whether she could attend her recital the next day. The mother couldn’t because she had to work, and in the end, the mother tearfully watched the recital during her break via a live broadcast from the daughter’s teacher on her phone.

Is it really a good idea to show these segments? After watching them, would anyone still want to work there??

Some people may accept the conditions offered, but I can’t, so I gave it a middle rating: average.

Although the workload is stressful and fast-paced, the colleagues are all very professional and friendly. Most of the time, you can leave work on time. The salary and benefits are above average.

Senior management can sometimes be very disrespectful.