Workplace reviews and discussion: 花旗(台灣) 商業銀行股份有限公司

Telephone customer service

※ Each call must meet the KPIs for all service and sales targets. There is also a scorecard for various indicators, with additional bonuses for meeting the targets.

※ Overtime pay is available for overtime scheduled by the company.

※ Remember, this is a sales position combined with customer service—sales performance comes first~ When sales are good, you walk with a spring in your step and your supervisor smiles broadly! The work atmosphere is very good.

※ If your sales performance is poor, a designated person will coach you to help you achieve your targets and earn money! Use your off-hours to push together.

※ Suits people who do not like to think independently and have no strong opinions.

※ Improves stress tolerance and EQ.

※ Learn the techniques of making sarcastic remarks and joking with people from your supervisor.

※ Develops the ability to chew and finish meals quickly.

※ Trains you to handle three or even more things at once. While you are still on the phone serving and promoting products to a customer, your supervisor enthusiastically talks to you from the side or offers opinions.

※ Extremely concerned about employees: if you are temporarily offline—getting water or using the restroom—for around four minutes, they will loudly broadcast asking where you are.

※ Likewise, if you spend time having a bowel movement, your supervisor will go to the restroom to check on you.

※ Improves your ability to hold your urine and avoid drinking water.

※ You will gradually learn about diseases related to cystitis, gastric ulcers, and fatty liver.

※ The work atmosphere is lively; when senior management visits, employees sing and dance to express their enthusiasm.

Front-line employees clap and applaud to show their welcome.

※ Plenty of annual leave days.

※ Good for padding your résumé.

※ The scorecard standards are set to be difficult to meet (for example, a required average call duration, even though simply providing service, promoting products, and meeting all the requirements on each call already takes—well, haha), with the goal of not paying bonuses when employees fail to meet the targets. It is no surprise that companies in Taiwan are best at cutting costs.

※ Inefficient work environment.

※ Extremely, extremely, extremely, extremely high turnover.

※ Not recommended for people who are logical and work efficiently.