宜樂國際有限公司

There are often no adults at home

It's easy to gain weight (because the boss lady often treats everyone to drinks)

The boss seems to have a lot of money

Likes to hold group meals to foster employee cohesion

Although there are often no adults at home, I heard that the boss monitors your every move with surveillance cameras

The bosses pretend to understand things they don't

The bosses like people who can't do their jobs but know how to curry favor

The bosses have an extremely high opinion of themselves

The thing they do most often is sell products at cut-rate prices

Often rushes to ship orders right at the deadline

Treats money-losing products as treasures

Extremely high employee turnover

Work assignments are unclear and disorganized

There are almost no procedures

Employees have to take turns cleaning the workplace

Have to write a work journal every day

Likes to encourage office romances

Employees have no sense of cohesion at all

The company is conveniently located and close to an MRT station.

Working hours are punctual, with a half-hour flexible start and end time.

Capsule coffee is available at work, although it doesn’t taste very good.

I noticed as soon as I joined the company that its turnover was very high.

Also, there was a strong sense that colleagues who were about to leave and needed to hand over their work were simply being replaced one after another.

Most people did not stay for even half a year.

Everyone had to take turns being the person on duty, cleaning the toilets and taking out the trash.

The building where the company is located is rather old, and the elevator is small and shakes a lot.

Whenever a new employee joined,

the bosses would try to create the illusion that the office atmosphere was very good,

constantly ordering drinks and meals.

The boss said that the company’s employee benefits were that the company provided toilet paper and coffee.

New employee training was incomplete, and everyone was essentially trained by other new employees.

To put it nicely, the company said it wanted everyone to learn while doing the work.

In reality, there were hardly any SOPs or established procedures.

Even after this was brought up, there was no noticeable practical change.

On the surface, they said there was plenty of room for initiative, but no matter what decision you made, you still had to go through the boss.

If the boss did not make a decision, things would remain stuck indefinitely, and we would then be scolded by clients.

Working hours were fairly punctual, but this was actually because there was no overtime pay, so everyone left on time.

You also could not choose which day to use compensatory leave for overtime.

The boss directly said to use it on government-designated make-up workdays so that everyone would not have to come to work.

The overtime requirements under the Labor Standards Act regarding the applicable multipliers were not followed either.

Before the Lunar New Year, everyone was asked to write about their colleagues’ work performance.

The office surveillance cameras had audio recording, and the boss would watch the footage. Anyone who complained about the company would be called in for a meeting.

You should not expect much from the holiday bonuses.

Some people received only a few thousand in year-end bonuses.

Colleagues who had worked for more than a year received only a little over 10,000.

The bosses seemed to enjoy interviewing new people and then openly or subtly pressuring everyone to resign.

To summarize:

The bosses liked hiring fresh graduates because they were inexperienced, but did not like training them, believing they should already know everything.

If you have a better opportunity, do not choose this place.

There is very little you can learn here.

You have to take a written test during the interview, but it is quite easy and consists of basic questions.

The interviewer was very polite and nice.

For a small company, the work environment seems pretty good.

The job responsibilities are reasonable, and there are flexible hours.

There are bonuses paid three times a year, and the salary is also fairly good.

They value work efficiency and do not require overtime.

As a small company, it seems to have relatively few employees.

The interview was very polite. Instead, they asked whether I was satisfied with the interview and whether I was willing to work there.

However, there were still other candidates to interview afterward, so it was difficult to determine on the spot whether I would be officially hired.

Working hours are flexible by half an hour: either 9:00–18:00 or 9:30–18:30. However, in reality, there is a 90% chance that the company only opens its doors at 9:30 during the week. Except for senior employees who have keys, other employees absolutely cannot arrive too early because they simply cannot get in. Even if you happen to encounter a senior employee who opens the door at 9:00 and lets you clock in, you still cannot leave at 18:00, because although the boss has not said so, the internal atmosphere makes all employees afraid to leave early. If you like sleeping in, can this be considered an advantage? (Effectively 9:30–18:30)

You can be late twice within a month (within 30 minutes) without having your pay deducted. You can leave on time at 6:30, and they will not require you to work unpaid overtime under the guise of being responsible for your work. Your salary is deposited on time.

Regarding the work:

There are the common problems of a small company: one person is used as three people (you also have to take turns cleaning the office and taking out the trash). Although the position is only a sales assistant, basically, they expect you to know how to do everything in every position (except graphic design) so that you can provide support. During the interview, they said they could train you if you lacked experience, but in reality, they hoped you were already experienced in online marketing, could draw inferences from one example, and would avoid wasting their time training people. The sales assistant only gets a small-screen laptop that frequently lags. The company says there is no budget to buy a desktop computer?? Yet everyone else except me had a desktop computer; I was the only one without one. It felt extremely disrespectful and made it difficult to work (the laptop frequently lagged). HR required you to clock in when arriving at work, but not to clock out. HR implied that, regarding salary, you only needed to remember to clock in on time, and that you could leave on time because your salary definitely would not be undercounted. They repeatedly implied that everyone did this, so you should follow along. Since it was a traditional punch-clock system, even if the Labor Bureau conducted a spot inspection, it seemed they could immediately manually add proof of clock-in and clock-out times, right? I do not know why they did not allow employees to clock out.

The company’s employee turnover seemed quite high. Often, people who had only been there for a few months were training new employees. It also seemed that even the most senior employees had been there for less than a year. As a result, after A finished teaching you, B would say it was wrong; after B finished teaching you, C would say you were wrong. The same task was taught using three different methods, forcing you to revise it three times. Then, when problems still occurred, employees A, B, and C would discuss how to do it together. Finally, after reaching a conclusion, they would have me do it a fourth time before it succeeded. (You cannot try to solve things on your own, because then you would be accused of being presumptuous and messing around—even if what you produced was correct. You have to wait for them to give instructions before doing anything.)

Finally, I asked that in the future, whenever I was assigned a task, everyone discuss it first before having me, as a new employee, do it. However, everyone already had a heavy workload, and no one wanted to handle things that way. So eventually, I was the one who was dealt with—fired—because I supposedly lacked efficiency and had poor learning ability??

Benefits:

There were no bonuses or gifts for the three major holidays, and it was uncertain whether there would be a year-end bonus. It depended entirely on performance. You also had to remember to learn how to calculate your own monthly salary; if you could not calculate it, they would simply undercount your daily wage by one or two days. They also made arbitrary deductions for National Health Insurance premiums after resignation. If you resigned in the middle of the month, they deducted the entire month’s health insurance premium. When I raised this with HR, HR insisted that they had not overcharged for health insurance. In the end, I had to contact the National Health Insurance Administration before they were willing to refund the excess premiums. Since I resigned after working for nearly one month, I raised the issue once after leaving and recovered the salary that had been over-deducted. HR’s response was absolutely astonishing.

Based on an analysis of all the conditions above, the abilities they require (they preferably want someone experienced) do not seem proportional to the salary, benefits, and overall compensation. The company’s operating procedures also feel disorganized. When I resigned, I complained and offered suggestions to HR. Although I do not know whether they listened and will increase salaries or change the system for future employees, considering the office equipment and the bonuses and gifts for the three major holidays and year-end bonus, plus the fact that HR said they were an established company that had been around for ten years, change is probably impossible. I suggest that capable people consider the many other options available at other companies. If you urgently need a job and do not care about the salary, you could consider it. (HR was also the interviewer. She acted like a very nice person, but in reality, she was the one who fired me. She seemed extremely dissatisfied with me, yet kept praising me… haha.)

If you are going to work there… you absolutely must calculate your monthly salary and National Health Insurance and Labor Insurance premiums carefully. If you lose focus, they will deduct too much from you XD

The salary offered during the interview was decent, but it is unclear whether it is commensurate with the job responsibilities.

For an interview for the simplest administrative position (e-commerce back office), it nevertheless took the longest. During the interview, they kept probing into my previous job and asked very detailed questions, even about performance, which made me feel very uncomfortable. It felt like they were trying to dig for something. They also kept giving off the impression that I would be hired, but in reality there was no follow-up at all, which felt terrible.

1. The written test questions were simple

2. The supervisor was easy to talk to during the interview

1. The messages on 104 were ambiguous and unclear

2. They did not keep their word. During the interview, they said I was hired and were willing to wait for the job applicant's answer. The applicant gave an affirmative answer early, but when they finally responded, they set a deadline. When that date arrived, it was only after several follow-ups that they said the applicant had not been hired. They kept sending ambiguous and unclear messages that made the applicant extremely angry, wasting other people's time and energy. Applicants should think carefully before applying.