This page collects workplace experiences, questions and discussions submitted by users. Dates shown are submission dates, not periods of employment. Individual reports do not describe the entire company.
Read the community guidelinesYou can learn technical skills or know-how in the e-commerce industry, but personally, I think whether young employees can grow in terms of their professional capabilities depends heavily on luck (the company’s direction at the time and the manager, and whether you happen to encounter suitable projects). After that, it comes down to your ability to find resources yourself (the ability to sift through historical materials, and sometimes having to take the long way around to find the right person to ask for advice).
Coworkers who have been around for a long time and collaborate with you on the same tasks may withhold technical knowledge and key information. When you ask them about an issue, they may reply that the relevant materials have already been provided to another department and tell you to contact that department yourself to ask for or obtain the information. Once they finish their part of the work, they completely distance themselves from you, effectively increasing your communication and operational costs.
There is a strong undercurrent of upper-management politics, and frontline employees may also be assigned miscellaneous tasks unrelated to their job descriptions. I’ve heard of a Jr. PM colleague being asked by a senior manager to help write an application for a government subsidy, even though it had nothing to do with their actual job. The senior manager even tried to persuade them by saying, “It’s good for young people to gain a variety of experience.”
There is a lack of an effective backlog management mechanism. Sometimes, when a requestor raises an issue, even if it is an edge case or affects only a small number of users, RD/PMs may be ordered by upper management to handle it immediately—even when they already have other higher-priority projects with extremely tight deadlines.
Average working hours are 7.5 hours, with a two-hour lunch break where you can sleep as much and as comfortably as you like.
The workplace is very quiet during working hours. Everyone just does their own thing and rarely engages in casual conversation, so the overall atmosphere is rather dull. The team has few SOPs for getting things done. Management positions are always filled by people transferred back and forth from the parent company. Recently, a senior executive was parachuted in to try to overhaul the entire company. There is also a female manager who, if she takes a dislike to you, will use various tactics to make things difficult for you; she is extremely calculating. Company benefits are average and compensation is on the low side. Only people genuinely looking to coast until retirement would stay. Newcomers coming for an interview should really think twice.
IT department
Buying things isn’t any cheaper
Things some people like:
1. You get 11 days of annual leave in the year after joining
2. There is an afternoon tea break, with a fixed one-hour break every day from 15:00 to 16:00
3. You can bring slippers to the office and change into them while there
4. Flexible lunch hours
5. Some software engineering processes have been introduced
6. The workload isn’t heavy; you don’t need to, and aren’t allowed to, take work home
7. There is a snack area (snacks brought in by employees) and a beverage machine (cheaper than outside)
8. Stable income, with punctual start and finish times
9. Year-end bonuses are guaranteed
Things some people complain about:
1. Shorts are not allowed
2. Non-flexible working hours; clocking in and out is required
3. There aren’t many partner stores offering special discounts
4. No clubs, gym, or employee trips
5. It’s a retirement zone; you can learn existing technologies, but it’s difficult to learn new ones
6. There isn’t much interaction among colleagues, so it can feel a little dull / If you like discussing technology with others, you can probably only go to the R&D department, where there may still be opportunities
7. SVN
Already resigned