No onboarding, so I can't comment.
The interview was held in a large conference room, with three managers sitting across from me. HR was also seated beside them, making a total of four interviewers. They basically asked the standard interview questions, along with my salary expectations. After the interview, they said they would notify me of the outcome, but I was ultimately ghosted.
It is worth mentioning that during the interview, they said that even back-office staff at this company are required to meet performance targets, and that these targets account for a significant portion of the year-end performance evaluation. In other words, even if your work performance is excellent, your year-end evaluation still will not be very good if you do not promote the products or services associated with your assigned targets. It seems they are pressuring employees to push sales. If you simply want to do back-office work without the pressure of having to meet sales targets, this company is probably not worth considering.
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At the time, an elder in my family passed away, and I sent the obituary to my supervisor in advance. Then I was also involved in a car accident and fractured my foot. On the day I saw the doctor, I sent the receipt to my supervisor and said I needed to take leave. Later, I told my supervisor again that I needed a few days of leave to recuperate. The people in the head office's management department did not ask any questions and directly said that I was absent without leave and told me to leave. Before I had even provided a doctor's certificate, they directly recorded it as unauthorized absence and terminated my employment contract. The way this company and this supervisor treated their own employee and subordinate was absolutely outrageous. On top of that, employees are also required to promote funds, credit cards, securities and stocks, and digital accounts. Our own branch was already very busy, yet we still had to handle a bunch of cross-selling tasks. I absolutely do not recommend this place to job seekers.
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The environment is very outdated. The interviewer was incredibly arrogant. I have no idea what they were being so arrogant about. There is also pressure to do joint marketing. Internal staff are also expected to promote products... I really find it baffling... then why hire salespeople?
Female employees have uniforms, so you don't have to think about what to wear to work.
The year-end and mid-year bonuses are fairly decent.
1. Extremely exploitative. Work ends at 5:30 p.m., but I have never left on time, and there is no overtime pay. There is at least half an hour of overtime every day, but supervisors (OR colleagues) clock out for you before 6:00 p.m. To apply for overtime pay, you have to submit an application in the company system, write an explanation, get your supervisor's approval, and so on. It's incredibly troublesome—who would dare apply?
2. Even back-office employees are required to participate in group sales, which is completely unreasonable. We're already busy enough at work, yet we still have to work overtime and go out to promote insurance, credit cards, and funds after work or on our days off. Isn't sales supposed to be the job of the sales staff?
The main point is that there is no commission even if you make a sale. The company calls it a “branch office quota responsibility,” but you have no choice but to do it because it affects your year-end bonus.
3. The sales staff are treated as the most important, while all other back-office employees are treated like dirt (especially sales assistants and underwriting staff). People speak rudely in all kinds of situations, and whenever something goes wrong, it's always the back-office employees' fault—they say your work is inefficient and that you're careless.
The head of the Taichung branch is selfish and self-serving, while the claims manager only knows how to curry favor with senior management and lacks leadership and management skills.