敦謙國際旅店管理顧問有限公司

The computers are very new, and the HR staff are very friendly.

The schedule for going to Taichung for training kept changing. At first, they said it would be two weeks, then it became 2–3 weeks. Later, they said that this time we would first train for 2–3 weeks, then return to our original unit to work, and go to Taichung for training again a month later. The accommodation provided for the vocational training is not very good, and it is a short distance from the company.

The computer equipment is very good

There are managers who deliberately make serious mistakes that cause the company to lose money, then shift the blame onto frontline staff. Talking to Brother Yeh about it is useless too

The only advantage is that the colleagues are all very young. Seeing many young women at work every day makes me feel good!

There are far too many disadvantages; please refer to the link below:

敦X/Hotel Industry—Choose Companies Carefully; Choose Hotels Carefully When Traveling and Staying Overnight (updated)

https://www.dcard.tw/f/job/p/241137292?cid=B21AEF75-44DB-428D-8F8C-4D4424FC3419

In the hotel industry, T.Hotel is the most abnormal company. The boss may be a decent person, but the senior managers beneath him are unbelievably terrible—there isn't a single normal one. No matter which department you're in, they'll make you feel that life is worse than death. I deeply regret joining this company in the first place; I wasted a lot of time, and I still have to look for another job and start accumulating seniority all over again!

I advise anyone considering working there to think twice. It may possibly get better in the future, but at this very moment, March 2023, it is at rock bottom. Not a single former employee who worked there would consider it a good company. On average, they can replace a large batch of colleagues within a year—then everyone can see how bizarre it is! In just three short years, it has grown from a single-digit number of hotels to 40–50. It is developing very quickly, but its systems have not kept up, and the senior managers' capabilities certainly have not either!

It’s been a few months since I joined the company at the beginning of the year, and personally, I don’t think things are as bad as some of the other reviews make them sound! Perhaps it’s a matter of personal experience, ability, or being in a different department, or perhaps the company is improving—so I’ll just share my own thoughts.

I’ve worked for more than 10 years, at both a listed international conglomerate and a small company with fewer than 10 employees, in industries ranging from traditional manufacturing to technology. My longest job lasted nearly 10 years and my shortest only a few months, so I believe I have a reasonable amount of experience.

Here are my thoughts after these few months. Before the interview, I also did my research and treated both positive and negative reviews as references to get a preliminary understanding of the company. If it wasn’t a good fit, there would be no point wasting each other’s time. The hospitality industry has generally been affected by the pandemic, but I found that Dinnsen has changed significantly over the past two years and has grown against the trend. That is also why I was willing to take on the challenge of joining Dinnsen—I’m quite optimistic about its future development. However, I also noticed some issues: Dinnsen’s business expanded rapidly in a short period of time, so its staffing and systems have fallen somewhat behind. This adjustment period is unavoidable, and things should gradually improve.

The bosses are very young, around the same age as everyone else, and they often dress casually. If you didn’t know them, you might think they were colleagues from another department. Because they are young, communication and sharing ideas are actually much more relaxed. If you have worked at a large company or for a boss like Terry Gou, you would know how stressful it can be to constantly walk on eggshells.

When I first joined the company, it was in an old office building. There were many people, so it was somewhat crowded, and eating was inconvenient. Recently, however, we moved to a new building, and the environment has been upgraded dramatically. On the 24th floor, there is an unobstructed view with no building directly in front, overlooking the beautiful CMP Greenway. The seating area is spacious, and there are snacks and treats available as well.

As long as you finish your work during working hours, you can generally leave and arrive on time. I also haven’t encountered anyone giving me attitude. Some people say that lunch is only one hour and that you have to eat while working. But the company doesn’t impose such a restriction—when it’s break time, you can simply take a break and eat. There’s no need to put on a show for others; as long as you can justify your salary to yourself, that’s enough. In many companies, people in business development are simply willing to spend extra time developing one or two more clients, and that depends entirely on the individual. I previously encountered a really unpleasant manager at another job, and I left because I couldn’t tolerate it. At Dinnsen, everyone is young, and colleagues get along quite harmoniously and happily. Unlike at my previous company, there aren’t older employees playing political games or throwing their seniority around.

As for whether you can handle the work, that depends on your individual abilities. After working at so many companies, I still haven’t encountered a job where you can just coast. You simply do your best to fulfill your responsibilities, earn a little more money, and gain some sense of accomplishment.

Looking down from the 24th floor through the windows can make you feel a little wobbly.

The office environment is much better than before, colleagues get along well, and the benefits are getting better and better.

The only drawback is the limited selection of good food.

None

1. The benefits are basically nonexistent.

2. The location originally posted on the job website was different from the actual interview location.

There’s a 7-Eleven downstairs, I guess.

A cautionary statement. This review is about the reservations department; I won’t comment on the other departments since I don’t know enough about them.

Don’t simply assume that a starting monthly salary of NT$30,000 sounds like a lot. Once you join, you’ll understand why they dare to offer this kind of salary. Basically, although the total shift is nine hours, with eight scheduled working hours and a one-hour break in between, almost no one actually leaves their workstation or computer screen during that hour. Most people eat takeout while working.

The company has an enormous number of LINE groups: team groups, reservations department groups, head-office groups, and groups for each hotel. Altogether, there were more than 10 when I was there. Work messages kept popping up, even after work and during days off, and there were often a lot of tags. New employees were frequently tagged by veterans about various problems or questions regarding guests, and occasionally clueless newcomers would tag veterans too.

The reservations department’s office is all on the same floor. Basically, apart from a refrigerator, microwave, and water dispenser, there are no other welfare facilities. I personally found the office space cramped. At one point, there weren’t even enough chairs, so people had to borrow them from one another. One summer, the air conditioning in the large area broke down and was never repaired, making the whole place unbearably hot. I don’t know whether it has been dealt with now.

During the interview, they said the reservations department rotated between day and night shifts once every two months, but I was assigned to the night shift before I had even been there for two months. You finish work at 1 a.m., so consider whether you can accept that.

Parking nearby is extremely difficult. It’s hard to find a space not only for cars but even for scooters, and if you don’t leave early to look for parking, you may well be late.

After joining, I found that people often resigned. Some even left after just one day. Several new employees joined every week. I won’t comment on the reason for such a high turnover rate either.

Others have already explained the training, so please go read those reviews.

As for the job duties, the system is basically divided into several layers. Personally, I found it very cumbersome and inconsistent with the company name, “Intelligent.” In addition, there are simply too many epidemic-prevention hotels—both purchased and leased properties—and a huge amount of information to memorize. On top of that, the government updated epidemic-prevention measures constantly, yet supervisors and HR still expected you to get up to speed quickly after joining; otherwise, you were on your own.

Reservations staff are evaluated on performance, but there aren’t many rules governing it. As a result, many veterans would open a complicated customer message and simply ignore it, leaving the message system in complete chaos and generating a pile of complaints. Also, if you really plan to work here, it’s better to be slow than to make mistakes. No one praises you for handling many cases quickly, but the moment you make a mistake, you’ll be tagged.

Previously, there was a daily requirement to achieve at least 10 bookings. Even when the company’s room rates skyrocketed or there were almost no rooms available for sale toward the end of peak season, they still showed no consideration.

I’ve already explained a great deal. I won’t mention some details that are more personal because there is no evidence or witness. Naturally, I only dare to mention things that other former employees can jointly testify to, so I’m not afraid.

Finally, as a personal cautionary opinion: with the COVID-19 pandemic nearing its end and many countries moving toward coexistence, there are no longer many quarantine mechanisms. I believe this business opportunity will continue to decline, and in a few months there will be no need for so many employees. If you’re looking for a stable, long-term job, you may want to consider the future prospects.

There’s a 7-Eleven downstairs, I guess.

A cautionary review, specifically regarding the Reservations Department. I won’t comment on the other departments since I don’t know enough about them.

Don’t simply assume that a starting monthly salary of NT$30,000 sounds like a lot. Once you join, you’ll understand why they dare to offer this kind of salary. Although the total hours are basically nine hours—eight scheduled working hours plus a one-hour break—almost nobody leaves their workstation or computer screen during that break. Most people eat takeout while working.

The company has a huge number of LINE groups: team groups, Reservations Department groups, head-office groups, and groups for each hotel. Altogether, there were more than 10 when I was there. Work messages keep popping up even after work and during days off, with lots of tags. New employees are often tagged by senior staff about problems, particular guests, and so on. Occasionally, inexperienced employees also thoughtlessly tag senior staff.

The Reservations Department’s office is all on the same floor. Basically, aside from a refrigerator, microwave, and water dispenser, there are no other employee amenities. Personally, I found the office space cramped. There were even times when there weren’t enough chairs and people had to borrow them from one another. Previously, in the summer, the air conditioning in the large area broke down, but it was never repaired, making the whole place unbearably hot. I don’t know whether it has been dealt with now.

During the interview, they said that the Reservations Department’s day and night shifts rotated every two months, but I was assigned to the night shift before I had even been there for two months. The shift ended at 1 a.m., so consider whether you can accept that.

Parking nearby is extremely difficult. It’s hard to find spaces not only for cars but even for scooters, and if you don’t leave early to look for a parking spot, you may well be late.

After joining, I found that people were leaving all the time; some even quit after just one day. Several new employees joined every week. As for the reason behind such a high turnover rate, I won’t comment.

Other people have already explained the training, so please refer to those reviews.

As for the work itself, the system is basically divided into several layers. Personally, I found it very cumbersome and incompatible with the company name, “Intelligent.” There are also far too many quarantine hotels under both the purchase and lease arrangements, so there is a great deal to memorize. On top of that, the government was updating the epidemic-prevention measures constantly, yet the supervisors and HR expected you to get up to speed quickly after joining; otherwise, you were responsible for the consequences.

Reservations staff were evaluated based on performance, but there were hardly any rules governing it. As a result, many senior employees would open a guest’s message, see that it was complicated, and simply ignore it, leaving the messages in complete disarray and generating many complaints. Also, if you really plan to work here, it’s better to work slowly than make mistakes. Nobody praises you when you process many cases quickly, but if you make one mistake, you will be tagged.

Previously, there was a daily requirement to achieve at least 10 bookings. Even when the company’s room rates skyrocketed or there were hardly any rooms available toward the end of peak season, they still showed no consideration.

I’ve basically explained a great deal already. I won’t mention some details that are more personal because I have no evidence or witnesses. Naturally, I only dare to mention things that other former employees can jointly testify to, so I’m not afraid.

Finally, my personal cautionary opinion: As the COVID-19 pandemic is nearing its end and many countries are moving toward coexistence, there are no longer many quarantine mechanisms. I believe this business opportunity will continue to decline, and in a few months they won’t need so many employees. If you are looking for a stable, long-term job, you should consider its future prospects.

The HR staff are very welcoming.

Some parts are excerpted from others, simply because I forgot to check here before going to work there and foolishly wasted my time.

1. The company environment is very messy, and there is not even a reception desk. Interviewees have no idea whom to look for and can only go into the office area to ask someone… There may have been a relocation, because this is completely inconsistent with the “beautiful office” described by others online.

2. You have to fill out a personnel information form first; they do not look at the résumé you brought at all.

3. The instructor during the training period was extremely unprofessional! They only told you to watch videos and then gave a brief explanation, which was also very poor. When you asked questions because you did not understand, they answered, “What did I just say?!” They continually threatened the trainees: “If you fail the exam during training, your training will be terminated immediately.”

4. The supervisor only gives official statements and shows no sense of responsibility at all!

None

1. The company environment is very messy, and there is not even a reception desk. The interviewee had no idea who to look for and could only go into the office area to ask someone… They may have moved, which is completely at odds with the “beautiful office” mentioned by others online.

2. You have to fill out a personnel information form first. I don’t understand why you still have to write all this when there is already a résumé, including information about family members.

3. There were several other applicants at the interview that day. There were even two people in HR? It didn’t really seem like the staffing structure of a small company. (Usually, listed companies are more likely to have a dedicated HR team, but this small company surprisingly has the budget to make such extensive use of HR. In addition, so many positions are posted online, as if they conduct interviews every day, and many people are discussing it on 面試趣. Thinking about it now, it feels like they are harvesting personal data…)

P.S. The salaries offered for general positions are quite average—pretty much at the level for fresh graduates.

4. There was originally supposed to be a second interview that day, but the direct supervisor was unavailable. They arranged another appointment, but then never notified me again at all… Umm

5. The job postings are still listed on 104.

The environment is pretty good

Canceled after the second interview