鴻梅文創志業股份有限公司

Employee meals provided

Public holidays are days off

Good environment

A startup company, so responsibilities are unclear, there are few rules to follow, and mistakes are not heavily penalized

Because it is a startup, even issues such as the number of leave hours are unclear, and solutions are only considered after employees raise the issues themselves; each department operates independently, and the administrative department is extremely rude yet insists that the store comply with its demands.

The store's positioning is unclear, and with disorganized regulations, even instructions from upper management are chaotic. As a result, there are many tasks, but they are not clearly defined, and there is always something left unfinished. Responsibilities are unclear: when something goes wrong, whoever handled it bears the blame, even if they have only been working at the store for a month.

Emotional management, with many forms of emotional manipulation carried out under the pretext that "employees are one family."

There were problems with managers' training. At the time, a manager at one store, for the sake of improving their own performance, lied to subordinates by saying that there were conditions for applying for overtime pay, sowed discord, defamed others based on preconceived stereotypes, distorted what others had said, engaged in personal attacks, formed cliques, falsely accused employees of clocking in extra work hours without verifying the facts, went back on their word, and so on. They also had poor emotional management, crying and seeking sympathy in front of employees at the slightest provocation. They often emphasized how great it was that restaurant and store staff could earn NT$32,000, how kind the company was, and told everyone to be content, keep quiet, and work harder.

1. The number of days off is better than in the general service industry. Store employees’ days off follow the “days off when public holidays are red on the calendar” practice, except that they are scheduled as days off. Employees rotate between morning, afternoon, and evening shifts. Compared with the general food and beverage industry, the vacation benefits are very good. Overtime pay is also provided based on clock-in records (without any multiplier). Food service store employees receive staff meals, a one-month year-end bonus, and an annual year-end dinner. / Other benefits are quite limited: there are no gifts or cash bonuses for the three major festivals or birthdays. /

2. Employees are not yelled at. Forgetting to turn off the air conditioning is common, and employees are not fined through salary deductions for such incidents. If an account is totaled incorrectly, employees generally do not have to pay out of pocket unless the mistake is too serious.

1. For employees who have worked less than one year, if the year-end bonus is paid on a prorated basis, the calculation base is surprisingly lower than the starting base salary when they first joined.

2. Most people get in through personal connections. Even if you have ability and experience, you may not be able to join; the main consideration is whether you know someone who can refer you.

3. Other departments do not provide meals. Employees who are not store staff also do not receive overtime pay and can only take compensatory time off. If they cannot use it all, they simply forfeit it.

4. At a startup, responsibility for many matters is still being planned out. Those who are willing to work end up doing more, while those who are lazy are not pressured much. How things get done depends on each person’s conscience; even using a phone during work hours is allowed.

The work environment is good, and applicants are informed whether or not they are accepted.

The supervisor’s communication style is not the direct, to-the-point type, so the entire interview process took a long time.