中華電信股份有限公司 (中華電信)

I previously worked as an outsourced contractor, calling users to ask whether they wanted to upgrade their broadband internet service and explaining the pricing plans. The pay-per-task system was very straightforward, with no ambiguity. I also made calls in an air-conditioned office, so it was pretty good.

Being an outsourced contractor was simply about doing the work, with hardly any benefits—not even a chance to order drinks. Customers often cursed at me or hung up, but I know that had nothing to do with Chunghwa Telecom; people generally have no patience for telemarketing calls and assume they are scams.

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It's really awful! You only use a bunch of contractors—so what? Are contractors not people? Don't they have families and children to support? You executives treat people like expendable commodities. You're completely f***ing useless. Just pray that your own children have very successful futures and don't end up as someone else's employees, huh~

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Field maintenance work is very flexible. As long as you finish your assignments, your time is your own, and you do not have to stay in the office all the time. For a specialized associate-level position, the salary is near the top among those with a bachelor’s degree. The company’s labor union is probably one of the best in Taiwan: because of its large membership, it carries considerable weight and helps employees secure many benefits. Employee benefits are excellent. For example, subsidies are provided when employees stay at company guesthouses for training, and employees can take paid leave for further education; supervisors will generally approve it. Other benefits include employee profit sharing, free mobile service, half-price landline and internet service, marriage leave, parental leave, and more. The workforce is relatively old, with more than half expected to retire within five years, so new employees who work diligently can advance quite easily.

The relatively old workforce is both an advantage and a disadvantage. Older employees may do less work while earning more, which can create a sense of relative deprivation, although this situation exists to some extent in almost every company. The company’s annual surplus has also been declining, so bonuses have decreased year after year. However, the labor union actively negotiates with the company to secure a guaranteed amount of bonuses. Fieldwork also involves certain risks, such as climbing poles and entering manholes, so it is essential to properly use your personal safety equipment. Finally, annual salary increases are genuinely quite small. For full-time employees, it is still a good company overall, but new graduates will need time to adapt to its internal culture.

Application location: Chunghwa Telecom building in Nantun District, Taichung

The interviewer was a seemingly very friendly middle-aged woman.

Even if an applicant seems not to be a good fit for the job,

she will still listen patiently until the end.

Many telephone-related jobs have ambiguous areas,

and Chunghwa Telecom is no exception.

What exactly does telephone interviewing involve? Promoting sales? Handling customer complaints? Contacting affiliated companies?