FedEx_美商聯邦快遞股份有限公司台灣分公司

Sick leave receipts can be claimed for reimbursement

15 months of annual salary

The following is all based on experience in the customer service department.

In short, do not go there under any circumstances. Everything from every department gets thrown to customer service to handle.

1. The scheduling of days off is extremely unfair. They require you to take a whole week of annual leave if your remaining annual leave exceeds a certain number of days, and they do not allow employees to accumulate annual leave because the company does not pay it out. They say it nicely by claiming they hope everyone will take more time off; put bluntly, they simply will not let you cash it out.

2. They will “encourage” everyone to exchange overtime pay for time off. For example, if you have worked four hours of overtime, when there are fewer calls, everyone is told to use that time off as soon as possible. However, even overtime at 1.33 or 1.66 times the rate does not result in more time off.

3. They expect everyone to learn and take on more senior-level responsibilities, but they do not provide raises. They only say that everyone needs to know how to do these things. Work that was originally only supposed to be done by seniors is now assigned to everyone.

4. The phone system monitors every minute and every second of your time. After finishing a call, you inevitably need to handle some follow-up tasks immediately, but the managers do not care and only tell you to continue taking calls. They only care whether there are any waiting calls. If you go to the restroom for more than three or five minutes, your performance score will drop because the system assumes you should be answering calls at that moment.

Vacations are easy to schedule, and most are arranged half a year in advance.

The employee benefits are good, including subsidies for continuing education and training.

Overall, the benefits are about 30% better than those offered by companies in Taiwan.

The company has a finely divided division of labor, so assistance can be obtained easily.

The starting salary is low, and overtime is common. You may be asked to cancel planned leave and come to work. In American companies, the culture places the customer first; when something goes wrong or there is a customer complaint, it is considered the service staff’s fault, and you may receive a warning and be required to write an improvement plan. There is almost no extra break time during working hours. Sick leave may result in demerits and a warning, although HR will tell you to take leave if you are ill. Field duties often involve work-related injuries; if you state that you were “injured at work,” you may receive a warning and be required to review the situation because your working posture was incorrect.

This is a company with a seniority-based system. Long-time employees always think newcomers have it easy. Performing too well may increase your workload. Don’t assume everyone is friendly toward you—you never know what they say behind your back. The company will not make allowances for you; the rules are the rules. Each year, rating supervisors only ends up making things difficult for them, and they are replaced by another supervisor who is just the same. The overtime policy should have changed recently. I heard that someone who worked more than four hours of overtime on a holiday received a warning and had to write a self-review report, with the reason given as insufficient work ability or deliberately failing to put in full effort.

The customer-service staff has been streamlined, and multiple routes may be consolidated into one. The work is more demanding than before, but the salary is much lower. If you want to train your physical fitness or improve your health—or develop impressive driving skills—you can give it a try. You need good English, preferably enough to understand business English and official documents, as well as attention to detail and high EQ. To stay for a long time, you need good relationships with people, the approval of your supervisors, and customers’ appreciation. Your salary will then increase, but there is a ceiling, and you will not receive more pay or leave than people in the past did.

Well-established policies and an annual anonymous questionnaire to evaluate your own manager