Legacy reviews: 9
This page collects workplace experiences, questions and discussions submitted by users. Dates shown are submission dates, not periods of employment. Individual reports do not describe the entire company.
Read the community guidelinesThe department manager and colleagues are quite nice.
The salary really isn't sufficient, and is nowhere near a five-star standard.
Uniforms provided, employee meals, free coffee and soft drinks (actually deducted from the employee benefits fund),
employee discounts, NT$500 birthday gift, fixed NT$1,000 Dragon Boat Festival and Mid-Autumn Festival bonuses,
monthly parking spaces for employees who drive to work are cheaper for women than for men,
employees from other counties and cities receive free dormitory accommodation and only need to pay for utilities,
Marriott Group employee global hotel discounts
Most of the people who click in to read this are interns or young people interested in the hotel service industry.
Without further ado, let's get straight to the point.
In terms of salary and benefits, hotels are actually pretty similar; this only discusses front-of-house departments.
People who want to work at this hotel are usually attracted by the halo of its international brand,
but in reality, the benefits are even worse than those of some local brands.
The senior management currently wants to imitate Japan's multitasking model.
Simply put, it means using one person to do the work of several people to save labor costs. The starting point is good,
but it has led to increased control over scheduling and overtime, while frontline departments remain in constant chaos.
Telephone operators will be scheduled for shifts at the front desk, then go work overtime at the service center a few days later.
This company opened in 2010 and has a fixed annual salary equivalent to 13 months.
In the year when performance was the best, the year-end bonus was increased by 0.08 months—you read that correctly!
Not 0.8 months! So the year-end bonus factor that year was 1.08 months!
Given the current pandemic, I boldly predict that the year-end bonus will not exceed 0.6 months over the next two years, and may even not be paid at all.
The employee overseas travel subsidy is capped at NT$4,500; you pay for anything extra yourself.
There is no year-end banquet, only a spring banquet. The first prize is routinely NT$10,000, and a group of exploited workers still happily draw lots.
Basically, there is not much financial pressure, so you can come and give it a try.
Before the pandemic, foreign travelers were the main clientele; now domestic tourism has become a nightmare, and weekends are usually blocked out for leave.
If you think about it carefully, why not work at one of the technology companies nearby instead?
This is Hsinchu, after all!
The employee cafeteria helps you save money, and uniforms are laundered daily.
It would be bad enough to work overtime every day without overtime pay, but they also make you sign forms stating that the hours beyond your scheduled time were for non-work purposes. Now, because of the pandemic, they even want to borrow future national holidays to accommodate the increased number of scheduled days off. You have to work overtime every day for free—and borrow leave as well! You heard that right.
The HR staff were very friendly, and meals were provided.
This company treats its employees like garbage.
From the interview until I started working, my supervisor kept complaining that the previous employee couldn't learn the reports, made mistakes, and brought in incorrect data. He was doing the work of two people by himself, then said he was worried, so he hoped I could work part-time for one or two weeks first and switch to a full-time position if everything went well. Since I had studied this field and had both knowledge and confidence in it, I accepted. Even though he taught the reports very quickly and carelessly (no wonder the previous person couldn't learn them), I learned and understood all the reports I was supposed to learn in a week after only three days of work. I also worked very hard to help my supervisor compare and correct the incorrect data brought over by the previous employee (one report file every day, with dozens of items in each file brought over from various other reports). Then, on the afternoon of the third day, he told me that I had picked things up very quickly and that he had a general understanding of my situation, so I didn't need to work part-time for two weeks. Someone else would be coming the following week to "try it," so I only worked until the next day.
It was obvious that there was nothing wrong with my abilities or attitude. They simply treated me like garbage, which was completely different from what they said in the interview. Terrible company.
Still thinking about it
The salary is really too low; you might as well look for a job anywhere in Hsinchu Science Park. A five-star hotel really only looks good on the outside, while the frontline staff working inside are all penniless. Still, fresh graduates and people who don’t need the money and want to stay healthy are welcome to give it a try.
HR was very polite
This interview set a record among all my interviews in Taiwan: it was conducted entirely in English, and then, when discussing the salary at the end, they told me it would be 25,000, with an additional 2,000 or more to be negotiated... VIP floor
However, the manager was good throughout the interview at the time. It was simply unfortunate that salaries in the hotel industry were said to start at 25,000.
Meals provided
Due to a shortage of housekeeping staff
when business is good, also have to clean guest rooms, change bed and pillow covers, clean toilets and bathrooms, and carry plates
A proving ground for triathletes, and a pragmatist’s take on minimum-wage work. Want to test how tough your liver is? Don’t hesitate—apply now.