新竹物流股份有限公司

#Customer Service Representative #Hsinchu, Xinfeng #New Graduate

The work environment is modern, clean, comfortable, and tidy, with a cleaning staff member who keeps things organized. No overtime is required; once the workday ends (8:00–17:00), you can simply hang up your headset and leave. At noon, there is also an ordering system available. From time to time, the General Affairs team changes the menu and vendors!!!! The options include breakfast items, rice/noodle dishes, and boxed meals.

The work is not very complicated. Once you become familiar with the company’s contracted-service regulations and system operations, you can get the hang of it fairly quickly. It really consists of simply answering calls and typing up customers’ issues, then reporting them to supervisors or the relevant service stations.

During employment and after leaving the company, if you have related needs or require documents, the Human Resources Department can provide assistance free of charge. I am truly very grateful.

Overall, aside from customers who lose their temper, yell, or are difficult to calm down, the environment and supervisors here are actually quite good. In terms of benefits, there are occasional seasonal bonuses and summer allowances, and the birthday cash gift is also provided. If the air conditioning breaks down, the relevant department is contacted promptly for repairs. The colleagues include both mothers and new graduates, so it is a fairly comfortable and stable job.

1. The drivers’ quality varies. Some are good and polite, while others are quite aggressive and irresponsible. Looking back, there were actually many cases where I had to report driver-related issues (e.g., being rude because of having too many packages, packages falling off along the way, packages being delivered to the wrong location, packages being placed carelessly, etc.). Drivers do work very hard, of course (and there are also unreasonable or hot-tempered customers), but having to apologize to customers on behalf of drivers for so long can really make you question your life.

2. Additional fees were introduced for Taobao shipments, but the company did not issue an announcement, resulting in customers having to call one by one to ask what the fees were for.

3. On typhoon days, staff in nearby areas may still be scheduled to work.

4. You need to take turns working Saturdays, but you receive one weekday off in lieu.

5. Without a computer, it is impossible to do the work. However, even during a power outage or when the computer cannot be used, you still need to answer calls, which can be quite inconvenient. (For example, a customer may ask you to handle something regarding a package, but once the computer becomes available, you may discover that the package has already been delivered—and still have to call back to inform the customer that you cannot provide assistance.)

Hourly wage system

There is no meal break during working hours

Hourly wage system

There is no meal break during working hours

Hourly wage system

There is no meal break during working hours

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Fucking bullshit~

The ones who work seriously are always the ones getting screwed.

The turnover rate is extremely high; Digital Tree is constantly hiring~

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Applying for a “Logistics Management Specialist” sounds like a pretty impressive title.

In reality, it’s basically a warehouse worker who also has to do administrative work.

But most of the time, you’ll be doing inventory handling outside; they won’t let you enjoy the comfort of the office.

The only person who gets to enjoy the office is the supervisor.

The hours are long, there are few days off, the work is demanding, the system is poor, and employee turnover is high.

In short, it’s a physically demanding job with high replaceability.

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Position: Logistics Management Specialist

Before joining, it depends on which team you interview for.

There are four teams: Accounting, Sales, Arrival, and Dispatch.

They will tell you it is an office position, but in reality you mainly go outside to help sort goods.

During the interview, they said you could leave work on time, but after starting, that was completely untrue.

Working hours are also frequently changed—sometimes earlier and sometimes later.

During peak seasons, the work is extremely demanding, such as during e-commerce campaigns or holiday periods.

The working hours are very long and the job involves heavy physical labor. If you cannot lift heavy objects or have back problems, think carefully before applying.

Most of the drivers there are the kind of people who are quite difficult to communicate with; it depends on the station. That is how it is at ours.

As for days off, during the interview they tell you that you get days off on national holidays and that all public holidays are off.

That is misleading: you get six days off per month, including national holidays, and Saturdays are rotated shifts.

Regarding salary and bonuses, NT$3,000 is deducted from your salary every month.

It is paid out once every three months as a bonus. Your supervisor will rate your performance—good ratings increase it, while poor ratings result in deductions.

The office position has been open for a long time and turnover is high, which says it all.

1. A high degree of freedom to manage your time

1. You can experience the busy periods when there are not enough staff, while the supervisor sits in the office scrolling on their phone instead of helping (This is physically demanding work, not office administration, okay?

2. You can experience what happens when the supervisor cannot be criticized, and then tells you not to come in the next day (Heh, a total meltdown—and an overt violation of the Labor Standards Act.

3. You can experience how humble an employee can become (Please think carefully before choosing a job, unless you have no other choice.

Part-time hourly wage, and with a staffing agency, you can receive short-term pay.

The goods are mostly large items. If you are looking for a sorting position, I do not recommend this company—unless you feel you have excess physical strength.

Some supervisors are rather thuggish, though this is probably about the same throughout the logistics industry.