This page collects workplace experiences, questions and discussions submitted by users. Dates shown are submission dates, not periods of employment. Individual reports do not describe the entire company.
Read the community guidelinesI thought for three days and three nights but couldn’t think of anything.
1. Salaries are below the industry standard; if you consider yourself talented or a professional, please PASS.
2. A very strong family-business culture; senior management and decision-making authority are all held by family members.
3. Virtually no benefits. When business is bad, employees are immediately laid off and forced to take unpaid leave or accept reduced pay. (Fortunately, I was laid off, so I didn’t have to continue wasting my life staying there.)
I really can't think of any advantages anymore.
The customer service supervisor is emotional and likes to loudly berate people when speaking.
Her management style is militaristic, and her training methods are really not OK.
She only has patience once.
If you ask a second time, you'll get scolded.
She doesn't communicate properly, and listening to her is very uncomfortable.
When you ask a question, instead of answering it, she will first criticize you.
Or she will scold you for not reading the SOP yourself.
There is a lot of miscellaneous work, and it can't all be finished.
I had to work overtime right after I started.
I stayed until almost 6:00 before leaving,
even though the workday officially ended at 5:30.
The company claims that 5:30–18:00
is your own personal dinner time, so there is no overtime pay.
Moreover, even if you want overtime pay, it has to be approved by the supervisor.
If the work isn't finished, the supervisor will only think that your efficiency is poor—in short, she scolds you first. It is exhausting both physically and mentally.
If you are looking for a stable job, I strongly advise against the customer service department at this company because the turnover rate is extremely high. New employees typically last only about a month, and job rotation is mandatory.
It's so ridiculous that even customers call to ask, “Why do your sales assistants keep changing? What's going on?” They can't even figure out who their contact person is anymore. It's very chaotic.
Beautiful work environment
The atmosphere among employees is good
You can learn a lot (customer service assistant)
Most supervisors are down-to-earth and easy to get along with
There are three seasonal bonuses
The Welfare Committee also organizes some activities and gatherings
(No additional welfare fees are deducted)
Supervisors often treat everyone to drinks
The workload is extensive, exhausting, and complex
It’s a good place to come if you want to learn the basics, but the company’s pace is extremely fast
You’re often so busy that your mind goes blank, and looking at the computer makes you feel like throwing up
Even going to the restroom requires walking quickly; there is absolutely no break time
There are many tasks and it’s very busy
One supervisor does the work of five people
So you may have to do the work of three people by yourself
The company has SOPs, but they are practically impossible to understand at first
You have to force yourself to adapt in a very short time
When supervisors teach you, you’re generally expected to learn it after just one explanation
The next time, they’ll tell you to do it yourself. You can’t make mistakes, or you’ll get scolded
You may also have to learn many things while doing them
No one will teach you in advance
You also have to clean before work
Each week, someone is assigned to clean the restrooms
(You’ll be assigned about once every two months)
The company says that 5:30 to 6:00 is break time
There is no overtime pay for this period
The company also has a culture of working overtime
Everyone competes to see who can leave work later
There is air conditioning
Less than two weeks after starting work, I was immediately called in for questioning by the unit supervisor. The general gist was that employees were expected to treat the company like home, not be in a hurry to leave work, and work a little more unpaid overtime for the company. My position was warehouse management.
None, lots of downsides~
It looks like a large-scale company on the outside, but in reality it isn't. It has a strong family-business atmosphere, and the job responsibilities described during the interview were completely different from the actual work after joining. Even pay slips are issued only when they happen to remember—fortunately, the salary was paid on time.