全球人事顧問股份有限公司

The pre-employment training is very thorough.

From time to time, supervisors treat the team to snacks and drinks to encourage everyone to make sales.

Before Lunar New Year, you receive a gift box of well-known pineapple cakes. LOL.

During the interview, the consultant directly quoted the salary for a permanent position to attract candidates. In reality, after you are accepted, you only find out when signing the contract that you are initially hired through an agency rather than as a permanent employee. The base salary is lower by as much as NT$4,000–9,000. When signing the contract, they repeatedly assure you that you can quickly become a permanent employee—within two weeks at the earliest and no more than three months at the latest—because the company you are assigned to urgently needs people.

In reality, becoming a permanent employee requires not only the supervisor’s approval, but there is also no transparent promotion process; it all depends on whether your supervisor is exceptionally benevolent. When you ask about becoming permanent, a more reasonable supervisor will repeatedly evade the question, saying they do not know about the process or pretending to help you ask. A worse supervisor will simply lose their temper and tell you that there are very few openings and intense competition (but when you resign, they will say the company is desperately short-staffed). If you go back and ask the staffing company’s consultant, the only response you will get is something irresponsible like, “Why don’t you ask your colleagues or supervisor?”

The pre-employment training really is very thorough, but in practice, people can pass even by cheating.

After officially starting work, most supervisors only keep demanding sales rather than focusing on customer service (but if customer service is not done well, expecting you to sell products successfully is pretty bizarre too). When you encounter a difficult problem, colleagues may help, but because everyone is required to stay online answering calls, either your colleagues have a very bad attitude or you cannot get help right away (then the customer gets furious—LOL).

In addition, there are many unreasonable customers in the financial industry. When a customer makes an unreasonable request that you cannot accommodate, the supervisor will only tell you to keep going in circles refusing the customer (and apparently being verbally abused by the customer for 30 minutes is just what you deserve) and to hurry up, hang up, and take the next call. If there is a subsequent customer complaint, the supervisor will not stand up for you; they will only record demerits and deduct your bonus, saying that your service was poor.

The work pressure is extremely high. The main reason is that if you fail to meet your sales target, the supervisor will remind you every minute and second from behind you (even while you are on a call, they will loudly say in your ear, “Hurry up and sell products—today’s performance is terrible” (the customer probably heard that too, LOL)). In addition, cases that cannot be handled promptly online because you are required to stay on calls must be completed by staying behind voluntarily (otherwise they become customer complaints), with no overtime pay.

They say the working (call-handling) time is 7.5 hours, with one hour of rest. In reality, it is perfectly normal for new employees to stay at the company for 3–4 unpaid hours after work. Once you become familiar with the job, this can be shortened to about one hour. For both permanent and agency employees, overtime pay is only available when the department announces that call volume is high and asks everyone to work overtime to answer calls. Time spent staying after going offline to handle follow-up cases is not included in overtime pay.

The benefits and salaries for permanent and agency employees differ substantially. You do exactly the same work and endure exactly the same treatment, but earn either NT$25,000 or nearly NT$40,000—draw your own conclusions. Agency employees receive no year-end bonus, and the bonuses are meager (after working hard on sales for a month, the bonus is around NT$200–2,000, and it is unclear how it is calculated). After you start work, the staffing company practically stops caring; the things you hear most often are, “Don’t quit just because someone else is quitting too~” and “Ask your supervisor if you have a problem.” My advice to anyone considering applying is to apply directly through the bank’s own recruitment channel—under no circumstances should you apply through this staffing company to get in. What a waste of life.