Sources and scope
This page collects workplace experiences, questions and discussions submitted by users. Dates shown are submission dates, not periods of employment. Individual reports do not describe the entire company.
Read the community guidelines1. The company provides various learning opportunities, including different free beginner courses (lectures, handicrafts, languages, physical fitness, etc.).
Depending on staffing at each location, employees may attend classes during working hours (with pay; on average, about 2 hours per class). Supervisors will also help cover the front desk so you can attend classes.
2. Various sports competitions are held regularly to strengthen relationships among employees (although you may have to practice after work, they can still make for nice memories—and you can meet colleagues from many different branches and locations).
3. An annual employee trip is held. Employees from locations with good performance can participate in overseas trips, while other employees go on a two-day, one-night domestic trip.
(I think the accommodation and meals arranged are very good, and the activities are also nice, but I have never participated in an overseas employee trip.)
4. I have encountered good branch managers who were very considerate toward employees, took responsibility, and helped employees a lot.
5. You can use your days off to support other branches and earn extra money (the support fee is quite high, and the branches actually have different characteristics. Support work is usually very easy, requiring only basic tasks).
6. The pay is quite attractive (the starting salary for new employees is not low; I have not heard of anything higher so far).
7. If the accommodation or rest-room targets are met, all employees on duty that day receive a bonus allowance.
8. Uniforms are tailor-made, and a regular laundry service collects and delivers the uniforms every day, so employees do not have to wash them themselves.
1. There is a lot to learn when you first start, so you need to put in some effort. Since this is essentially a business-hotel format, front-desk employees basically have to know how to do everything. Even after joining, you must pass an exam before becoming a regular employee.
2. Although I have not encountered a bad branch manager, I have heard stories about other branches... (But that is how work is; if you encounter a bad branch manager, you can only hope your colleagues are good people—at least you can get through it together. xD)
3. The working hours are really long. There are only two shifts, and each shift is 12 hours (this is the reason for the high pay: hours exceeding the legal limit are counted and paid as overtime). However, it often feels as though you spend 20 days a month at work, because after work you only want to rest... You have no energy to do anything else.
4. In addition to selling accommodations, the company also sells rooms for short-term rest (the targets differ by location). Sometimes you are so exhausted you feel like you are about to die, and you may also have to help the housekeeping staff finish cleaning rooms because guests are waiting.
5. Sometimes you encounter supervisors with poor emotional management, but that is a matter of luck, and all you can do is endure it.
6. Breaks can be long or short, depending on the branch manager's own rules. I have heard that one branch only provides a 30-minute break to eat (by the time you buy the food and bring it back, 15 minutes have already passed—I can only laugh).
The office interior design is very tasteful.
The design position has been continuously posted on 104
They probably aren't actually hiring.
1. Salary is above the industry average.
2. The office environment is comfortable.
3. Colleagues get along well with one another and with their supervisors.
4. The organizational culture is enthusiastic and lively.
1. The year-end bonus is relatively low.
2. Senior management is less innovative in its thinking.
3. The performance evaluation system is ineffective.
Even though an English TOEIC score threshold was clearly specified, HR still arranged for me to interview with the boss in an attempt to boost the number of interviews. I spent over two hours listening to the boss talk about the company’s history and achievements, only for the boss to say at the end that I should come back once I reached the required TOEIC score. It was an enormous waste of the interviewee’s time.