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Software systems: They need to be customized, implemented, and maintained, and you also have to pay hefty licensing fees every year. They may even trigger an uprising on the production line when processes change.
•Human APIs (assistants, engineers): Taiwanese employees have a strong servile mentality and a strong sense of responsibility. Whenever the system malfunctions or fields do not match up, they will voluntarily work overtime and use their own sweat to piece together Excel spreadsheets.
You are either overwhelmed by the useless requests these human APIs generate every day, or pushed forward to take the blame for system errors caused by a particular Excel formula.