Workplace reviews and discussion: 欣亞數位股份有限公司

If you’re lucky enough to have nice colleagues, work is enjoyable (as long as nothing happens to you).

When I first interviewed, I thought the company was fairly large, so I assumed there would at least be some systems in place (I had previously only worked in traditional industries).

But I was wrong.

After coming here, I found that all of the assistant managers and supervisors were long-term employees who had started from entry-level positions (e.g., store staff).

Almost none of them have any professional background or knowledge; they have simply been here for a long time. The entire company operates like a group of people with only elementary or high school-level education running things together. Even setting aside the lack of professionalism, there is absolutely no communication—everyone does their own thing. In this company, every kind of disaster can happen...

The company’s operations achieve an almost zero level of communication. The marketing department announces promotions, and the stores do not find out about them until the day they are supposed to execute them. And even then, the promotions are handled terribly (e.g., the VIP member incident, the 50-series graphics cards, and WirForce).

It is genuinely no exaggeration: employees only learn about every promotion on the day it starts. It is often only after a bunch of customers call with questions that we discover there is a new promotion. Having a promotion would be fine, except that there are also countless bugs and issues. I raised the potential problems with the promotions, as well as customers’ existing issues, with my supervisor. The supervisor replied, “Go check the official website”; otherwise, they would say, “That’s not something you should ask me about. Please find the person responsible.”

We only know there is a promotion by checking the official website, and we only discover that the promotion is full of loopholes by checking the official website. When I raise the issues, you tell me to go back and check the official website. I have to ask about the same issue twice—and asking twice still isn’t enough; I also have to explain to upper management why customers are encountering these problems. After all the back-and-forth, the supervisor finally realizes, “Oh, there really is a problem,” and rushes to compensate the customer, but there is no intention of actually improving anything. The communication is already nonexistent, but their comprehension and communication skills are poor as well.

Many problems could be avoided with just a little thought. If people cannot think things through, fine—but could they at least bring them up for discussion? Headquarters simply cannot do that. After all, they are all long-term employees. The company does hire for professional positions directly, but those employees almost never stay for more than six months.

As for salary, engineers earn around NT$30,000 per month. Although there are relatively many opportunities for promotion, if you stay long enough, you might have a chance to become an assistant manager or supervisor—but advancement depends more on “seniority” than ability.

In one sentence:

The people in the company who can handle things “cannot handle them”; the people who can handle things “cannot get them implemented.”