Workplace reviews and discussion: 何嘉仁國際文教團隊_何嘉仁實業股份有限公司

Applied for an English administrative staff position

Most colleagues are fairly easy to get along with

Comfortable work environment

The staffing is overly lean. Whenever someone takes leave, there is a manpower shortage, and staffing arrangements are also very chaotic. The kindergarten, English classes, and after-school care center all ask administrative staff to help, such as looking after classes, accompanying students on off-campus trips, and going into the kitchen to cut vegetables and wash dishes

No one guides you through the administrative work that actually needs to be done. You are constantly pulled away to do things unrelated to administration. It is not that I cannot do them, but the position I applied for and the salary I receive are not for doing these things

There is no systematic employee training or onboarding system. I often did not know what to do or how to do it, and had to rely entirely on figuring things out myself. Then my supervisor would blame me for not doing anything and for not knowing how to ask questions

During my first week, I had absolutely no idea what I was supposed to do. I was constantly sent from one task to another: at noon, I was told to go to OO Elementary School to pick up children, and in the afternoon, I was told to go to XX Elementary School to pick up children

During that period, I was also occasionally asked to take attendance in English classes. However, with so many classrooms holding classes at the same time, the attendance sheet did not indicate which class was where, at what time, or in which classroom, so I could only keep asking people

The attendance sheet only had the students’ Chinese names, while the teachers only recognized their English names. What should have been a very simple attendance task became extremely difficult because the information was incomplete and scattered

It was not until the second or perhaps the third week that I managed to organize the schedule for the entire week myself, including which elementary school to go to pick up children and which classrooms to visit for attendance

The main job was supposedly to promote courses to parents. Yet just a few days after I arrived, when I was still completely unfamiliar with the overall course system, my supervisor gave me a hasty explanation of the courses and then expected me to study the presentation on my own and figure out how to promote the courses

The problem was that the presentation itself was incomplete. It listed one price for the transportation fee, my supervisor explained a different price, and when I asked again, I received a third pricing method

My supervisor normally explained tasks without clearly communicating the context or details, so I always had to go back and ask again to clarify the whole situation. Sometimes I could not even get an answer after asking twice. That would be one thing, but even important matters involving money were explained unclearly, which was truly astonishing

The overall way of working is very outdated. Even though everyone knows there are many complicated tasks, no one thinks to create documents and keep records. For example, with routine tasks, proper handover documentation would allow the next person to get up to speed quickly without requiring a great deal of time spent personally training employees

However, when I asked my supervisor whether there were any written or electronic documents I could refer to, the answer was no. My supervisor believed that this was called experience and that I would learn it after doing the job for a long time, as if they could not understand why written documentation was necessary

The salary and overtime system were also terrible. During the probationary period, the salary was reduced below the amount listed on 104, without any prior disclosure during the interview. I only found out after officially starting work, which made me feel that I had been tricked into joining

The salary consisted of a very low base salary plus meal allowances, work allowances, and an attendance bonus. Only after adding them together did it reach the salary listed on 104

Overtime pay seemed to be calculated using the very low base salary, and the amount deposited was pitifully small. I did not stay long enough to receive an annual bonus, but I guess that would also have been calculated using the very low base salary

Even though overtime pay was already kept extremely low, the company was also very reluctant to pay it. Only activities under labels such as student recruitment events counted as overtime, and usually only two hours could be claimed. If cleanup after an event took longer and I worked two and a half hours, the extra half hour could not be claimed as overtime. When there was too much regular work to finish, the overtime hours spent staying late could not be claimed either

In short, the company has management problems and terrible systems. I do not want to give most of my life to a company without receiving much financial compensation in return, so I ran away~