Published on (UTC)
This post was submitted by a user and reflects their personal experience or opinion. The publication date is not an employment or interview date.
Two days off per week
Although they say there are two days off per week, you don't really dare to relax. If a client has an issue, you still have to reply immediately; if the store has a water leak or equipment goes offline, you still have to go to the site to deal with it! You're often disturbed even on your days off, and if you don't respond promptly, they'll call to chase you up.
On the surface, the company looks very open and encourages communication, but in reality, it's completely a one-person show. Even when you give your opinion, no one listens. The supervisor's temper creates a lot of pressure; one outburst often puts the whole workplace under a cloud. Instructions are never stated clearly, yet they still complain that everyone is wasting time, and in the end, make decisions based on their own preferences anyway.
The year-end bonus is still calculated based on the low basic salary, so honestly, it doesn't feel much like a reward. Performance-based commissions aren't paid simply for making sales either—you only qualify after reaching the target.
Recently, the company has kept opening new counters, but there have been no raises or additional bonuses. They make it sound as though it's for everyone's benefit, but in reality, all the pressure falls on the frontline staff. They don't pay anything extra but still expect us to do all sorts of tasks.