Workplace reviews and discussion: 鴻海集團_三創數位股份有限公司

For those who want to work in Sanxián’s in-house operations, whether on the 2nd, 3rd, 5th, or 7th floor:

1. There is a one-hour flexible window for starting and ending work, and you can take the full hour for lunch

(But remember to return to your station on time after lunch, otherwise your coworkers will complain behind your back)

2. The restrooms are very clean, so at least you can use them with peace of mind

3. There are plenty of places to eat in the nearby alleys, with prices ranging from low to high

4. It is fairly close to the MRT, so commuting is convenient

I have worked in this area for less than three months, and here is an honest account of the recent situations I encountered:

1. Coworkers are very nice to you during the first month, but that is about it. Some coworkers may roll their eyes when situations arise that you have not encountered, and they frequently whisper and talk behind one another’s backs.

2. Since there are many partner vendors for the in-house operations, the range of products is extensive (put bluntly, it is disorganized). You have to memorize the products and their inventory locations, which are in a complete mess. It takes at least a month to learn where some of the products are.

3. After joining the company, the team leader for that area asked me to join all of the LINE groups for every partner vendor.

(I have never seen a company need almost ten vendor groups for discussions.)

4. The company does not have a clear policy for dealing with difficult customers, which has enabled many unreasonable customers and resulted in a large number of complaints and repair cases in that area. (Some customers even argue that phone straps covered by a warranty should be repaired despite not actually being covered, and the company still accepts them.)

Returns and exchanges are difficult to process because of the POS system, so even basic returns and exchanges are handled rather forcefully. The minimum requirement is to exchange the item for one of equal or greater value.

Because the pop-up store is understaffed, everyone is expected to go downstairs to help restock. (Yes, all the in-house operation floors—2, 3, 5, and 7—are expected to help.) Everyone is asked to come in two hours early, with the time made up as overtime hours rather than being paid.

Although this is not part of your regular duties, if you fail to go down once or twice, your coworkers in that area will start whispering and saying that you are irresponsible, then report you to the team leader for a lecture. They are extremely petty.

Postscript:

Because of all these circumstances, I found another job and submitted my resignation.

The supervisor even reprimanded me, saying that I should have given notice a month earlier.

They wanted me to work until the end of the following month.

It was only after I brought up the Labor Standards Act—that for someone employed for less than three months, a resignation takes effect the next day—and pointed out that I had given ten days’ advance notice that the other party quietly told me to remember to write a resignation application and email it to the company mailbox. Yes, a large company does not even have an official resignation form…