The team is great, and everyone is working hard to make things better.

I originally did not want to speak out, but after the previous post appeared, the current general manager used his powerful network of relatives and friends (or perhaps online supporters?) to steer the discussion toward claiming that the post was anonymous and therefore unsupported by evidence. There were even comments attacking the anonymous colleague. Although everyone should take reviews on Jobmentor with a grain of salt—some are indeed malicious criticism of a company by employees—the many problems with the company’s current general manager have become so egregious that most employees can no longer tolerate them.

I only dare to post anonymously as well, since I am still working at the company. At least most people do not have the courage to gamble with their careers, but I have the utmost respect for those who are willing to step forward.

I will not go into the many seriously problematic changes the company has made over the past year; let’s focus on the general manager’s problems. This general manager comes from a product background. Based on how everyone has interacted with him during this period, as well as the logic and direction behind the way he works and communicates, it is very clear that he lacks business experience. However, since he comes from a product background, no one ever expected him to be particularly capable on the business side. But ever since taking office, he has constantly used extremely offensive language when communicating with everyone, shown no respect for most managers, and gone on and on about how capable he is. Yet I heard that it took him six months to even distinguish between the most basic SaaS concepts of bookings and ARR, let alone understand how to use them. The basis for setting targets—bookings or ARR—has changed countless times this year alone. He constantly talks about how formidable he is with customers, but as soon as he actually meets with one, he becomes weak and gives away every possible discount. I heard that on several occasions he even made highly inappropriate jokes to customers. What he says every day does not stand up logically. When managers offer well-intentioned reminders, he sometimes berates them with offensive language; later, when problems are discovered, he blames the managers and teams instead. He contradicts himself every day. This is probably also why, despite being a startup with only a few hundred employees, this general manager still had to establish a general manager’s office team to handle things that the general manager should have been able to do himself. In the past, the founder and the previous general manager worked directly with the managers to set the company’s organizational structure, strategy, and annual planning direction. It is okay to lack ability or logic; the key is to respect everyone and stop constantly bragging about how amazing you are, as if everyone else were blind.

Later this year, several senior executives from competitors were parachuted in. The cultural differences would be understandable enough, but these two seem not to have done anything since arriving. Every day, they simply tell the general manager, “Yes, sir,” then dump everything on the teams without having any ideas of their own. Honestly, it is unclear what positive value these two were expected to bring to the company by being recruited as senior executives. So far, they have brought nothing but a deeply negative work culture.

There is nothing inherently wrong with the general manager using the company and his position to develop his personal network. But if he accomplishes nothing at the company all day, fails to take care of the company, and puts all his energy into maximizing the conversion of company resources into connections for himself, then I am sorry, but most employees look down on him from the bottom of their hearts.

I heard that the general manager originally even wanted to let a portion of the company’s space be occupied rent-free by a company owned by one of his friends. I do not know why it ultimately fell through, but just having that mindset is seriously problematic, isn’t it?

This company has been in Taiwan for many years and has long been the market-share leader. Most employees have been here for many years and have deep affection for and identification with the company and the team. But because of one general manager, most employees have begun to feel disappointed in the entire company, which is why someone was willing to step forward and let everyone know. This company has nearly 500 employees. If you really want to verify these claims, you can ask almost any long-serving employee and get the same answers. Verification is very simple: the company’s business team also has around 300 people. Before criticizing the anonymous person who had the courage to step forward, everyone should simply go and ask those employees themselves.