Workplace reviews and discussion: 宏匠實業股份有限公司

The company's products still have strong market value. For fresh graduates, it's a place to learn to endure hardship and see reality clearly.

This was my first job after graduation. I started at the company as a junior sales assistant, thinking I could gradually accumulate experience. However, I don't know whether the company's culture is specifically to bully newcomers. When a more experienced sales assistant follows up on an order involving the same issue, they get an answer immediately; when a newcomer does it, they face all kinds of difficulties. In particular, I often had to coordinate orders with the supervisor of the assembly unit on the fifth floor, and was repeatedly treated in a very impatient tone. When there was a customer complaint, I asked the assembly supervisor to propose corrective measures, but was simply told to go find the Vietnamese employee who had handled the work at the time. The reason was utterly baffling: because she assembled the product, why should she bear responsibility? But aren't you our point of contact in sales assistance? Does that mean that whenever there is a customer complaint, we are supposed to deal directly with the Vietnamese employee?

It feels like the company's internal management lacks planning, and the allocation of responsibilities is extremely chaotic. No wonder the company's turnover rate is so high—it's impossible to retain talent!