Workplace reviews and discussion: 強盛興企業股份有限公司

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The turnover rate among maintenance personnel at the Tainan office is very high. The starting salary is NT$28,000–30,000, and there is no guarantee of a salary adjustment after the probationary period. The southern office consists of one sales assistant, one southern-region sales manager, one southern-region salesperson, and two maintenance personnel. The head office is in Taoyuan. When staffing is insufficient, maintenance personnel from the Taichung office occasionally come south to provide support. The job involves handling warranty service and repairs for hospital, long-term care, school, and clinic beds in Tainan, Kaohsiung, Pingtung, and Taitung, as well as assisting the sales team with bed deliveries. If a customer specifies a delivery time of 3 or 4 a.m., you must accommodate it. Working hours are from 8 a.m. to 5 p.m. Starting work before 8 a.m. qualifies for overtime pay, but working past 5 p.m. does not.

The company is undergoing digital transformation, so maintenance personnel must not only be proficient at repairs but also highly skilled with office software and computers.

Before being assigned a company vehicle, you must use your personal LINE account to contact customers. The company uses the CHENG HANG system. Under the original workflow, maintenance personnel prepared a quotation and submitted it for approval. The company has now introduced the SKY FAMILY app system; only after the entire repair process is completed is the data automatically transferred to CHENG HANG. The company's maintenance personnel all feel that the new app system is not very user-friendly and that it seems to have increased their workload. Regarding invoicing, many customers request in-person delivery, so you also have to wait for the accountant at the Taichung office to mail the invoices to the south, then find time to deliver them personally to the customers.