Workplace reviews and discussion: 程高資訊服務股份有限公司

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As soon as you start getting the hang of a project, they ask you to learn something new without giving you even a few days to adjust. They immediately hand you training materials and require you to take a new course, then put you straight on live duty once you finish.

There may be people from different projects working in the same space. Sometimes Project A is very busy with a high call volume while Project B has fewer calls, but Project B is still made to cut its break time in half along with Project A. = = It feels pretty inexplicable.

Also, right after joining, you are given several pages of miscellaneous information to fill out. In practice, you do not need to write everything, but no one tells you which parts can be left blank.

After I finished learning the project content, I do not know whether they forgot or what, but I was not given any practice handling live calls. I was sent straight onto live duty the next day. Also, even if you thoroughly study all the content in the training materials, it is still not enough, because you will receive questions from the public that are not answered in the materials. During the interview, they said there would be comprehensive training, but I do not think it was complete at all.