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What you receive for going to work isn’t actually a salary, but compensation for psychological damages. You’ll gain a better understanding of the regulations in the Labor Standards Act, experience Asian workplace culture, and see your social skills improve at a godlike speed, allowing you to grasp information from all directions. ERP is a master of saving money: clock-ins are only allowed within 29 minutes; one extra minute costs 1.33, and they won’t spend a cent more, while one minute short will still get you marked. You’ll experience a full student-version curriculum of work, with multiple off-site lessons every month. The distance definitely won’t disappoint you, and there will be abundant practice drills, recorded video and audio, and punishment copying. Supervisors rotate every few months—more frequently than schools change teachers. If you’re lucky enough to receive a bonus but don’t know how to spend it, the company has already arranged a series of projects to help you spend every last cent before next month’s bonus. The system is very casual: it changes whenever someone feels like it.
Very difficult to get hired—the bar is extremely high. The after-sales repair time doesn’t allow staff to tell customers, presumably because they’re afraid customers will be too pleasantly surprised. The product quality is so good that customers will call to express their thanks anywhere from one day to one month later, and even invite news stations and consumer protection officials to document the historic moment.
The supervisors’ quality is mediocre. They’re willing to work hard, but their abilities are insufficient. They believe whoever they favor, and their one true love is anyone with sales results. When someone has sales, their mistakes are all considered correct; even the dead can be brought back to life. What they say is carried out faster than what they do. Their targets are handed out as if every day were a holiday. The supervisors are relatively humane: they only talk behind people’s backs and pull little tricks. Even if you’re short of your delivery target, they’ll still help, since their performance depends on it.
Being assigned a store team leader as your shift partner is basically drawing the short straw. They can barely take care of themselves, so who has time to look after a newcomer? During turn-taking, when customers looking at small products arrive, they’ll definitely let you handle them first. But when customers come to look at massage chairs, they run faster than dogs. The emphasis on individual performance ratios produces exactly the competition and mutual slaughter the company wants, creating productivity.
Anyone who is thick-skinned and seasoned in society, doesn’t care about social niceties, has a talent for arguing, knows how to bluff, cares only about immediate sales and not what happens afterward, is single, or comes from a cold family can all be suitable for the job.