Workplace reviews and discussion: 台灣特思爾大宇宙股份有限公司

I found the interview fairly easy, possibly because this position is relatively understaffed. Basically, as long as you communicate normally and answer the questions asked by the interviewing manager properly, you should get the job.

What I think is better is that most of the job duties were explained during the interview, although some drawbacks were not mentioned.

This company is a Japanese publicly listed company with more than 100 locations worldwide. It mainly provides outsourced customer service for large electronics companies and e-commerce companies.

Also, based on my experience so far, the colleagues in the department are quite easy to get along with. The supervisor is also the approachable and easygoing type. If you want to take leave, just notify them in advance; most leave requests are approved.

There are also three days of福利 leave during the first six months.

The job duties are also fairly simple, in my opinion. The main tasks are helping users resolve problems, properly calming and handling dissatisfied customers, and entering data accurately.

Also, because clocking in requires logging into a computer, there is a five-minute monthly grace period for lateness, and it will not affect your perfect-attendance bonus.

The company provides year-end bonuses twice a year, but whether they are paid still depends on the company’s operating results.

I think the salary is relatively low. The salary structure is:

Base salary + meal allowance + perfect-attendance bonus

Overtime is currently often required, but the supervisor will ask you first. You will only work overtime if you agree; if you do not want to, you will not be forced to stay.

Shift work is also required.