The receptionist can help order lunch!

1. The receptionist can help order lunch, but this is about to be discontinued. After all, clocking in at 8:30 is company time, not meal-ordering time.

When business is poor, employees are required to log in and start making calls promptly at 8:30. If you arrive at the company between 8:28 and 8:30, you will be publicly shamed and called shameless.

2. Customer service staff already have to deal with a lot of vendors’ emotions, yet supervisors emotionally blackmail and bombard them with exhausting pressure every day, then blame poor performance on the employees!

If the company’s performance is so terrible, shouldn’t it just shut down? After all, the boss has demanded 900 million!!!!!!!

1111 has plenty of talent; perhaps the company should consider hiring new people instead of bullying and psychologically abusing employees through underhanded tactics and coercion. After the supervisor is done humiliating people, they make the subordinate supervisors do it, then have the team leaders do it too! Did we come to the company to be dogs? Can dogs make money?

3. It would be bad enough for supervisors to scold customer service staff, but they even publicly tell everyone not to think that meeting performance targets means everything is fine. The salaries of other departments that generate no value are also shouldered by customer service! If performance is poor and salaries cannot be paid, everyone will become unemployed together! (???)

4. Overtime is mandatory but unpaid. Everyone is required to make calls desperately; if you are not making calls, you are considered to be daydreaming, and everyone is gathered together and scolded. Some time-consuming administrative tasks, such as checking job-posting settings, recommending candidates to 2–3 companies every day, preparing quotations that are not immediately needed by vendors, and—when the daily target has not been met or there is a cumulative shortfall—pre-filling the next day’s schedule with seven vendor calls per hour, can only be completed by clocking out after 6 p.m. and then returning to your seat to finish the work. (If a vendor suddenly calls and takes up your time, and you do not finish all the scheduled calls, the supervisor will take the work away and assign it to someone else.)

Then they have the audacity to say, “I never asked you to work overtime!”

What is truly awful is that even headquarters allows people like this to make such shameless statements… It is utterly disgraceful.

5. The supervisor shouts every day that the economy is booming, and that poor performance is because we do not know how to sell. Every day, they brag about doing public relations and handing out business cards outside as if it were a KPI, and even paying for advertisements out of their own pocket. Wouldn’t joining the Lions Club be faster? It is shameless to feel so pleased with oneself over this kind of thing while misappropriating company resources.

6. When a vendor is not recruiting, we are told to say to the HR representative, “If you are not recruiting, I’m concerned about your future prospects!” They ask, “Do you dare say it? Do you dare confront the vendor?” Of course I don’t dare… Would you dare tell your classmates that your company is not hiring and has a bleak future?

7. If job seekers do not use 1111 to look for jobs, that is also customer service’s fault. Does that mean job seekers identify with the company? Does the company not need to take action or review these redundant employees who are supported by the customer service department?

8. It is impossible to tell what the company thinks customer service is.

The company limits the spring banquet budget to NT$1,000 per person. Food like this for NT$1,000 per person? No one dares say anything… Before the meal, the supervisor actually said, “Do you think the spring banquet committee paid for it? The boss paid out of his own pocket!” (Speechless.) The company has not even held an end-of-year banquet these past few years, yet they still have the nerve to loudly proclaim this… This says it all.

9. Apparently everyone feels the same way; the comments are very genuine! Someone here said they stutter, and it is amusing to see them get so angry that they talk about it and explain themselves every day…

It is still advisable for a job bank not to knowingly break the law. If it accidentally makes the news, it will be too late!

Whether the supervisor bullies employees, treats them unreasonably, publicly humiliates them, or psychologically abuses them—the employees know it in their hearts. Only people who feel guilty and inferior constantly seek validation.