Workplace reviews and discussion: 艾瑞爾有限公司

The colleagues are generally very friendly, and the work atmosphere is quite pleasant. They are also patient when teaching new employees step by step. If you have never worked in customer service before, this is a good place to learn how to become a text-based customer service representative.

The company moved to a new location last year. The new office is right next to an MRT station, making transportation very convenient, and there are also many places to eat nearby.

The salary for customer service work is relatively low. After deductions for labor and health insurance, the take-home pay is not even as much as the statutory monthly minimum wage.

A certain female team leader often forgets things because she has a poor memory, and she also likes to insult others by calling them “morons” or “idiots.”

A certain male team leader normally speaks in a perfectly normal tone, but whenever he is in a bad mood, his tone suddenly becomes extremely aggressive. He even threatens to beat people up (although he probably would not actually do it~). Sometimes he snaps at people for no apparent reason...?

Some other reviews mention things such as brushing players off and refusing to issue refunds. To be honest, this company does not merely brush off players; basically, it also brushes off its own employees. I cannot disclose the details publicly, but personally, I think that once you have worked there long enough to learn the skills a customer service representative should have, you should quickly look for a customer service job at another company. The salary, benefits, and so on are not particularly good, so there is no need to stay at this company for too long.