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The Japanese manager is very nice.
Some veteran employees also abuse their authority and recklessly berate people without getting the facts straight, which is really unacceptable. Those who have nothing to do remain idle and only talk, while those who can get things done work tirelessly without anyone realizing that they need help. During this period, vacancies are not being filled; those who are good at avoiding work still manage to avoid it, and the same few people are still the ones doing the work. Once you finish it, no one will appreciate you.
The SOP seems to have been written just for appearances. How can something that differs from the SOP be carried out without even being reviewed and approved by a supervisor?