The senior colleagues who trained me and the coworkers who joined at the same time were nice people.

After working there, I never ate KFC again ^^ The only advantage of working at KFC is probably this: saving money.

The managers and store manager were all terrible, and unbelievably rude.

The schedule was often only posted the day before. Each station would only schedule 2–3 half-day training shifts, and then expect you to work independently. You had to somehow figure out where everything was kept and the workflow SOPs yourself; if you asked, you would just get harshly scolded for not knowing anything...

The staffing was seriously inadequate.

Once, I saw that I had been scheduled for a station I had never learned. I immediately told the scheduling manager that I had no idea how to do it, but the scheduler just laughed it off and said someone would help me, then still assigned me there. The person helping was the manager on duty, who did not teach me anything and only kept harshly scolding me. And the most outrageous part was that the next day, they scheduled me to work independently at that station......

The training was completely fake. I have never seen a large company mess around like this. I genuinely wanted to do a good job, but there were no SOPs or work manuals; everything depended on somehow figuring it out yourself. If it had not been for the senior colleagues and coworkers who joined at the same time helping one another during the early days, I would have wanted to quit by the fifth day. Eventually, I really could not take being constantly thrown into these awful situations anymore and simply quit.

They were extremely strict about clocking in and out on time, but because they were understaffed, they would also use emotional pressure to demand that we help out by working unpaid overtime without clocking in or out. (I heard this was because upper management required each store to keep its overtime hours below a certain amount or something like that.)

They pursued fast service times, but the counter staff had to take orders while shouting into the kitchen about what the orders might include, settle customers’ bills, and prepare their orders at the same time. Unless the kitchen had superhuman hearing or some kind of telepathic connection with the counter, they could only wait for the order to be completed and appear on the screen before making it. I really cannot understand how difficult it is to buy a microphone. Learn from MOS Burger, please. Otherwise, hire more people and update the ordering machines. There is a reason McDonald’s can be the fast-food leader.