Workplace reviews and discussion: 台灣優勢客服科技股份有限公司
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This post was submitted by a user and reflects their personal experience or opinion. The publication date is not an employment or interview date.
Convenient transportation
1. The outsourced customer service center does not have assigned individual workstations, so you have to find a seat yourself when you arrive at work. Sometimes staffing is miscalculated and there is no seat for you.
2. The project work is unstable, with duties adjusted according to call volume. Sometimes you are asked to support other projects, and then you are asked to return to taking calls. There is no long-term outlook.
3. The organizational structure is very loose. Team leaders merely go through the motions, and there is little management.
4. The staff turnover rate is extremely high, and you have to cooperate with the client’s staffing adjustments.
5. The feng shui is very poor: the main entrance faces the elevator, which is said to cause instability, and the double doors create a reverse-airflow sha, said to prevent people from gathering and make financial energy unstable.