Workplace reviews and discussion: 松美國際企業有限公司

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1. Overtime is unavoidable in the department store industry, but even when calculated according to the principles of the Labor Standards Act, excluding overtime hours, the company's required monthly working hours already far exceed the legal limit.

2. No overtime or extended-hours work compensation whatsoever.

3. Regardless of the type of natural disaster, the company only grants personal leave. Otherwise, employees have to use annual leave, which affects their salary due to various factors.

4. The weekly reports reflect problems at the counter, but basically no supervisor takes them seriously or handles them proactively. Also, during the weekly restocking period, purchase orders are submitted to the company, yet what arrives is often unrelated to what the counter needs to restock.

5. There are no bonuses for the three major festivals or perfect attendance. The employee benefits listed in the recruitment posting consist only of employee purchases, and employees must wait for the company to ship the items, with no definite delivery date. Three times a year, there is a NT$3,000 welfare allowance that can be used to purchase products at the counter, deducted based on the original price rather than the selling price. Overall, choosing a winter coat is usually enough to exceed the allowance; the difference is deducted from your salary, and the welfare items may not necessarily be provided. If inventory is low, the items must still be sold to customers first. The welfare allowance cannot be exchanged for cash; if you do not use it, it is deemed forfeited.

6. The commission percentage looks neither particularly low nor high, but because the brand is not well known, earning the target bonus is extremely difficult. After reaching the target, the following month's target is raised, regardless of whether it is a peak or slow month for the department store; it only ever goes up, never down. Department-store foot traffic is not something store staff can control, but the company will always assume it is because you are not working hard enough.

7. In addition to the surveillance cameras installed by the department store itself, the company has its own surveillance system: 360-degree rotating cameras with audio recording. During the interview, this makes you feel that it is a foreign company or a company operating according to a foreign-company management model. In reality, what you feel is that the cameras are not monitoring for theft, but remotely monitoring employees' every action at work. As long as you are outside the surveillance range, a message or phone call will come through to reprimand you, regardless of whether you are handling work-related matters. Many other things are also monitored and blown out of proportion.

7. When various matters arise that exceed the authority of the position, or when relatively sensitive questions are raised and reported to supervisors, they usually sink without a trace. In the best-case scenario, you receive an “official-style” response several weeks later, with no solution whatsoever.

8. The copy provided by the company is often overturned on its own within an extremely short time, or is highly unreliable, leaving store staff frequently embarrassed by customers pointing out the inconsistencies.

9. The base salary is always set at the minimum required by the Labor Standards Act. It is never increased based on seniority or your effort. The high salary stated in the recruitment posting depends entirely on whether customers visit and drive up sales.

10. If I go on, I'll start wondering why I ever took this job. This feels more like a large-scale scam...