Workplace reviews and discussion: 樂購蝦皮有限公司

The interview and dispatch process was very professional. The entire interview was conducted online, and responses were quick and efficient.

Cons

1. There are only 2 internship sessions, while senior employees have 3. The training depends entirely on whether the veteran employee assigned to train you has patience. If you encounter someone who cannot teach or you do not get along with, you are simply unlucky. During my first internship, I encountered a very impatient veteran employee and understood practically nothing. Fortunately, the second time I finally got someone who was better at expressing themselves. The fact that they keep cutting the number of internship sessions shows how stingy they are.

2. At the beginning, the classes made it sound nice, saying that dispatched workers with good performance would become permanent employees. But this is something you should just listen to and forget. After all, none of us entered the workforce yesterday. Dispatch workers are disposable labor—just temporary workers who can be asked to leave at any time.

3. There are a lot of packages at the stores, and during promotions it is simply explosive. The packages are dirty enough as it is, and some of the clothing is practically black. Some sellers' packages arrive soaked from the rain, but store employees are afraid of customer complaints and will not refuse them.

4. The most disgusting thing is the uniform. They currently have orange short-sleeved shirts, which means the employees will freeze in winter. The uniforms have to be kept in the store and worn in rotation. If you want to take one home to wash it, you have to report it to the district manager. You only receive a uniform after completing 3 months—extremely stingy. My dad runs a food factory; anyone who comes to work gets a free uniform, and after one month they receive a second one to keep and wash themselves. Shopee's policy on uniforms is truly disgusting, so be mentally prepared for summer.

5. I shop there myself too, but it is normal to occasionally be unable to find a package. When the number of parcels explodes, even the route customers take when entering the store becomes a challenge. In this situation, if a package cannot be found, the usual procedure is to ask the customer to leave their phone number and notify them later. The district manager considers this the fault of the employee on duty at the time (sometimes the package was simply put in the wrong place by the employee who stocked it). If there is a customer complaint, it is your fault~~~ As a store employee, you have to be prepared for complaints.

6. From the moment you start working with a dispatch company, you know this job cannot last long. The number of packages is explosively high, and the workload is far heavier than at a convenience store. Shopee's store-to-store service has taken on the most exhausting duties of convenience stores: operating under the name of a retail store while actually doing logistics work. I would rather be a delivery driver. There is also piece-rate pay.

7. If there is extra money in the register, you have to hand it over to the district manager. If money is missing, the district manager requires the employee on duty to pay for it. When the district manager schedules staffing, the goal is to cut costs as much as possible!! Staff is reduced to the bare minimum; if one person can watch the store, they try to schedule only one person. Working hours are extremely exhausting. Convenience stores in busy areas also usually have only one overnight employee, and store-to-store locations likewise try to schedule just one person.

8. Turnover is very high. Even during just 2 internship sessions, I heard customers ask, “What happened to that person? Why don't they work here anymore?” The veteran employee would answer, “It was too tiring, so they quit.” There is no career development. Convenience stores at least use an employment system and offer promotions. A full-time position at Shopee's store-to-store service pays NT$28,000 and has no future; everything else depends on overtime pay. You would be better off doing office work. In the greater Taipei area, a normal company pays at least NT$30,000. If you are a part-time worker who really needs money, do not take this kind of job, because scheduling two or more people only happens on major days such as Double 11 and Double 12. Part-time workers are also worked to the bone.

9. If the store-to-store locations in the area where you would work have not yet opened many branches, it is best not to go. All the shipments will be concentrated there, making them very difficult to find. If there are too many customer complaints, employees can be dismissed this way, without receiving a single dollar in severance pay, because they are dispatched workers.