One employee meal and one drink are provided.

Working full-time at a directly operated store

The company is expanding its stores rapidly and is severely understaffed, but all the company does is tell us to hang in there a little longer. They said they would give us bonuses, but they never did. When employees asked the manager, the manager acted as if they had no idea what bonus we were talking about and said, “I haven’t even received mine yet—what makes you think you should get one?” In the end, after dragging it out for more than three months, they said the boss had decided not to give the bonuses.

The schedule assigns 10.5-hour shifts. When I reported overtime, I discovered that more than NT$1,000 in overtime pay was missing at the end of the month. When I asked the manager about it, they replied that they did not approve it because they disliked the reason I wrote for the overtime… (The reason I wrote was: “scheduled shift.”)

The schedule is arranged so that I have to work overtime, as if I were the one deliberately causing the overtime. The store is open until 6:00, but if nobody works overtime, there will be no employees in the store after 5:00.

My pay was short for three consecutive months. Every time I asked about it, they said they would make up the difference the following month.

If you forget to clock in or out, you have to submit a paper form for the missed punch. If the manager is too slow to approve it, that day’s wages and overtime pay will not be paid; they simply tell you they will pay it the following month. For such a large publicly listed company, they sure do like delaying employees’ pay.

The company’s systems are immature, and the rules keep changing. Managers also forget to communicate the changes, resulting in inconsistent information from store to store.

When a customer complaint occurs, the manager will curse people directly in the group chat without bothering to find out what happened—scolding first and asking questions later.

The boss’s newly established gym also requires female Louisa Coffee employees to attend the opening ceremony, while the male employees apparently were not even informed about the opening.

Anyone considering working at Louisa Coffee should think carefully. The promotion system can be described as fast, but it is also terrible.