Workplace reviews and discussion: 台灣之星電信股份有限公司

1. During the interview, they said the job involved promoting corporate mobile phones for B2B clients. Once you join, you’re expected to sell personal 999 iPhone plans and plans for employees’ family members. The company is very thoughtful and considerate: afraid you won’t meet your targets, they help you find another way to generate sales. You can also receive customer calls on holidays, while supervisors never forget to remind you, when you have no sales, “Don’t you have any friends?” So considerate!

2. For the first six months, the company provides an additional NT$5,000 bonus to boost morale. Starting in the fourth month, if you sell fewer than five plans priced at NT$500 or more, the bonus is deducted proportionally. After six months, NT$1,000 is deducted each month if you fail to sell one fiber-optic line. Truly such a considerate company: at the beginning, they were afraid your bonus might become negative if you had no sales, so they thoughtfully prepared NT$5,000 in advance for deductions!

3. Since this falls under the NCC, personal data protection laws are extremely important! Emails sent out must not contain personal information and must be encrypted; violations result in a NT$5,000 deduction! Newcomers get no honeymoon period, making you exceptionally careful at work~

4. If you miss even one check mark on the original application form, NT$200 is deducted. The deductions accumulate. After starting work, you become especially skilled at playing spot-the-difference!

5. Supervisors are extremely protective of us. Because there are no assigned territories and the system is nothing like Salesforce, one customer may be approached by two or three salespeople. After records are created, the systems don’t communicate with one another, so supervisors ask us not to get too close to people from other departments, fearing that others will steal our business. Once, I ordered lunch boxes with salespeople from another department and the boss flew into a rage, asking, “Who allowed you to order with them?” Maybe they were afraid another department would poison me, since everyone is competing for sales.

6. Try not to say the four words “poor reception” at the company. The supervisor will think you’re being negative. Taiwan Star is truly wonderful: whenever there’s no reception, it’s always the phone’s problem, the building’s problem, or the area’s problem. In private, they say that people who sign up with our company are greedy—what more could you ask for from unlimited plans costing NT$188 or NT$299? That’s pretty fair; they’re so cheap, what exactly do you expect?

7. Don’t share competitors’ plans with colleagues. Just live within your own plans; looking at too much of the outside world will contaminate you. How could other providers possibly be that cheap~

8. The base salary is very high, the bonuses are very high, and they are also ruthless with deductions. Enthusiastic partners are welcome to join the struggle. At lunchtime, the boss may suddenly pull you into a meeting. They ask whether you’ve made enough calls; if you have call volume but no sales, then the calls have no quality. Once you have quality, they tell you to keep increasing the volume. They’re very good at motivating morale—you have to sell yourself to sales!

9. Renewals don’t count toward performance, and without warning, NT$100 may be deducted. Normally, they don’t dare ask you to contact renewal customers to maintain the relationship, because they’re afraid you’ll be accused of trying to get them to cancel. Renewal customers are so easy to take care of that you don’t need to deal with them at all.

10. A truly perfect company: good systems, good pay, and high bonuses. They won’t tell you during the interview that there is a bonus-deduction system. What they’re missing is you—the person willing to sell yourself to sales!

1. The supervisor on the left relies on good looks; why does the supervisor on the right, who is so stupid, retain people longer than he does? Which manager is running buddies with whom? If they’re not in the office, maybe they’ve gone running! I really feel sorry for the former supervisor—after working so hard, listening to you complain is only to be expected.

2. Quote of the day: “If you can’t make it at Taiwan Star, you’re a failed salesperson. You give up before you’ve even tried; you won’t succeed anywhere you go~”

3. When you’re about to resign, they’ll sincerely wish you well—wishing that wherever you go, you’ll carry the bad energy from here with you ^^