Workplace reviews and discussion: 集雅社影音家電_集雅社股份有限公司

The position itself is a sales engineer at a department-store counter.

I think the advantages are as follows:

1. Since most counters are located inside department stores, they are usually in places with convenient transportation, so you generally do not need to worry much about commuting.

2. The company subsidizes employee health checkups. The subsidy depends on seniority and job level.

3. There are performance bonuses. The amount depends specifically on your monthly personal “gross profit.”

First, the sales division of this company is entirely based on individual performance.

Therefore, issues that easily arise from individual performance,

such as competing for sales,

will all occur here. I will not elaborate further.

I genuinely recommend that anyone considering joining read the following before deciding.

1. The company does not stock enough inventory and often cannot fulfill orders, because many of the company’s products are not stocked at all. Sometimes, even after including the quantity of display items, there is still not enough to fulfill all orders. As for what happens in such situations, I would rather not say more for fear of being sued. You can ask friends who have worked for a while at appliance retailers or department stores.

2. The transaction contracts the company signs with customers use a method similar to futures contracts. In other words, calculations are based on the costs and gift promotions in effect when the goods are delivered. Although this can sometimes result in higher profits when product prices drop, it also means that if a product came with a gift at the time of purchase, the gift will appear on the order, but the promotion may have ended by the time the customer receives the goods, making it impossible to provide the gift. You will then receive a customer complaint. This type of contract is highly contrary to “the customer’s intuition.” In addition, the company’s basic inventory is generally insufficient. Most importantly, “the company only retrieves orders that are due for delivery within three weeks.” If an item happens to be out of stock when the order is retrieved, there is probably nothing that can be done. Only apply if you can tolerate this.

3. Company supervisors are practically unable to handle stockout issues. The company generally uses what is known as direct shipment from suppliers, meaning suppliers ship directly to customers. This means that if the original manufacturer is out of stock, everything comes to a standstill. Since the company does not stock products, there is no way to obtain them if the supplier is out of stock. Company policy prohibits transferring inventory between stores. Product labels in the system are also unclear, and sometimes products from suppliers the company no longer works with are not even removed, resulting in orders that cannot be shipped smoothly after being sold.

4. The seniority system is severe. Only apply if you can tolerate it.

5. Although the company’s own purchasing costs are the same, the final transaction price and method can differ greatly depending on each department store’s contract and promotions. Anyone considering joining is advised to first review the promotional terms of each department store. Bonuses are calculated based on gross profit, so stores with lower commissions and better promotions are more advantageous. Customers are often taken by colleagues at other stores because of differences in promotions.

6. Basically, each counter is run as a dictatorship by its store manager. Therefore, before submitting your résumé, I recommend asking around a little about each store manager’s working style and “character.” The quality of the store you are assigned to can make a very significant difference. As with the previous point, anyone who wants to “win at the starting line” and “be born into the right family” should definitely pay attention.

7. The new system recently introduced by the company is extremely difficult to use and frequently encounters bugs, causing employee complaints.

8. Information about the inventory status of many suppliers is often not communicated in a timely manner.

9. For the company’s specific situation at any given time, you can refer to a certain Facebook fan page. Search Facebook for the company name “Jiashe” (集雅社), and you may be able to find a fan page where employees expose issues or vent their frustrations. You will know which page it is when you see the page name.