There is no such thing.

My colleagues were all very friendly, but that had nothing to do with the company. This place is truly awful.

I’ll describe the problems I encountered here. If this gets too long, I’ve included brief summaries in parentheses.

1. Interview: (Poor interview environment, judging people by appearance, problems with internal information handover)

The interview was held at the back of the first floor of a hotel, in a restaurant-like area with no air conditioning or water. It was extremely hot. (I was initially a little surprised, but after actually starting work and seeing how they treated employees, it no longer seemed surprising.) I filled out basic personal information and took a very simple mathematical logic test. (There was no need to take it seriously; they wouldn’t look at it anyway.)

The chairman conducted the interview personally. It was during the second level of COVID restrictions, but he required me to take off my mask because he wanted to see what I looked like. You could only be hired if you met his approval; otherwise, goodbye. There was no need to prepare a self-introduction or answers to questions because... he barely asked anything.

(By the way, he also walked around the hotel without wearing a mask. I once heard a guest ask who that strange middle-aged man was and why he never wore a mask. Well, he was the chairman, and there was nothing I could do about it—sorry.)

I encountered a pretty absurd problem here. When I was communicating with HR, I had already told them that I was looking for short-term work, and HR said that was fine. The job website also said short-term applicants were welcome. However, when the interviewer (possibly a senior company executive; she was a woman) heard that I wanted short-term work, she reacted in surprise with, “Huh?” I thought, “Huh?” too... I had said so from the beginning and hadn’t hidden it.

2. Work: (Exhausting, very little rest, inconsistent opinions from management)

The work was extremely tiring, and overtime was very common. The workload differed dramatically between weekdays and holidays, but staffing was severely inadequate. Basically, no department had enough people, and employees were often sent to support other areas. Once you started working there, one person would be used as if they were many people; after being thrown into everything, you would end up knowing how to do practically everything.

As for days off, on the surface they said employees would rotate shifts and have scheduled days off. Don’t worry—those were just words. If there was no one else available, you still had to come to work, otherwise the place would be left completely empty. Being able to take three days off in a month was something to laugh about. Overtime could only be exchanged for time off; there was no extra pay. The problem was that staffing was so inadequate that no one knew when they would actually be able to take that time off. Because of this bizarre system, part-time employees could even earn more per month than full-time employees (although the work was exhausting).

There was a mandatory break of 30 minutes to one hour, which was unpaid. However, if the workplace became busy, you simply had to keep working during that time—without getting paid.

In addition, company management (basically, the chairman) personally interfered in hotel operations. He would go directly to your workplace and give orders, making whatever judgments he thought were correct, but these usually made things even more chaotic. Policies were constantly changed as well. Even after an operating method had been agreed upon, one sentence from the chairman could change everything. It was extremely frustrating.

3. On-the-job training: (There is no such thing; you can skip this section)

None. There simply was no such thing. As soon as you arrived, you were sent directly to your assigned position.

At the time, I actually felt a little guilty. I thought, “I haven’t received any real training—how can I serve guests at a hotel that claims to be four- or five-star?” Eventually, I stopped caring, because everyone was in the same situation. I just felt sorry for the guests: they paid so much money, yet were being served by part-time workers.

4. Internal company environment:

(1) Food: There was an employee meal, but most of it was not very tasty and the selection was poor. There were also expired drinks available (if you wanted to train your digestive system).

(2) Equipment: The equipment frequently malfunctioned, and repair requests were everywhere. One moment a water pipe on B2 would burst; the next, a machine would break down. Things such as the in-room spa pools also broke easily. However, the engineering department could not be in multiple places at once, so guests would complain about having to wait a long time. Well, there was nothing anyone could do about that.

(3) Staff: Every department was understaffed. Positions were constantly posted, but no one joined—or people joined, realized how terrible the place was, and quickly jumped ship. On top of that, applicants were put through a round of “selecting concubines” by the chairman during the interview, so anyone he approved was hired, regardless of ability (you could work there without a license) or personality.

(4) No supervisor: This deserves to be a separate point. At least during the period I worked there, there was no supervisor (the last one had been driven away after being reprimanded). When guests complained and wanted to speak to a supervisor, they were either brushed off or someone was brought in to pretend to be one.

5. Mental stress: (Being scolded, being scolded, being scolded)

After I started, I was frequently scolded by the chairman. He often ran around the company, and if he saw something he disliked, he would criticize someone. If he was in a bad mood that day, you would be at fault even when you had done nothing wrong.

The chairman also did not remember people accurately. He would blame everything negative he remembered on whoever he happened to dislike. Sometimes, even if you had not done something, he would assume you had and scold you for it. You could also be blamed for many things unrelated to you or outside your responsibility. The location of these verbal attacks was never carefully chosen; most likely, they happened in front of guests. I was never sure whether he was putting on a show for the guests (to create the impression that he was disciplining his employees) or simply felt like abusing someone at the time.

The chairman also often entertained guests or friends at the rooftop bar and drank until he was completely drunk. However, he was less likely to scold people after getting drunk.

Basically, your entire career would repeatedly follow the pattern of “join the company → the chairman abuses you for no reason → you can’t take it anymore → resign,” resulting in chronic understaffing. The chairman himself believed that money could solve anything, so he continued doing whatever he pleased. He failed to realize that being understaffed only further reduced service quality, leaving guests unable to receive timely service and causing widespread complaints. Once complaints were received, no one could handle them. When word reached upper management, they would become angry and continue scolding employees.

The conclusion of working here is that the job is deeply frustrating and miserable. The company’s understaffing is not the employees’ responsibility. Management created a toxic environment that made no one willing to stay, yet failed to recognize that the problem was their own. Instead, they continued assigning baseless blame to employees for the sake of momentary satisfaction, or treated people differently based solely on personal preferences, disregarding the employees’ hard work and effort. No one would want to make a serious commitment under those circumstances.

6. Conclusion:

It’s fine not to come here—really. It will not become a good memory. However, if you want to experience being treated as less than human and exploited, you could come here for a trial. You will be relentlessly trained in emotional control and the ability to apologize, and you may also meet colleagues who endure hardships alongside you.