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The founder is very idealistic and willing to do the hands-on work, but the original internal disagreements and resource issues affected decision-making and also laid the groundwork for later shortcomings.
Talent is the key issue, but the company has repeatedly encountered the wrong people. Personal relationships and other human factors have caused senior consultants to create operational biases. In the restaurant department, the head chef over the past two years has had absolutely no issues with culinary skills and is also willing to do the hands-on work, but their strong personality has created opposition and caused dissatisfaction among colleagues.