1. The department has undergone reforms and adjustments by management, so the division of responsibilities is clear. The work can be learned and handed over quickly, and there is a complete SOP.

2. The department team gets along well. The colleagues are nice and highly capable, and we encourage and learn from one another. We exchange ideas and communicate about professional SEO techniques, so you can learn a lot.

3. Personally, I think the salary is fairly good (I don't know about other departments, but at least our team is paid pretty well).

4. Employee meals (although they can't exactly be called delicious, they really save you a lot of money in Taipei).

5. Overtime is paid, but in principle, the department I worked in usually finished work fairly punctually.

6. Two massages per month (although you have to compete to book one, I personally think they are very necessary for people who sit in an office for long periods XD)

1. The traditional-industry system is rigid. Some departments like to shirk responsibility and avoid trouble, and there is no mutual communication, which can easily lead to different departments repeatedly doing the same thing.

2. Cross-department communication is difficult. Some department managers engage in infighting (but what company doesn't?), though fortunately our manager handles this, so it has little impact on our team.

3. The company has many employees and managers. Even if your own manager is willing to pass along suggestions that would benefit the company, they may still be blocked by a higher-level manager, meaning they never reach the boss's ears.

4. There are many customer-service employees and high turnover, resulting in inadequate handovers. Cross-department business collaboration consequently becomes very troublesome.

5. When the boss occasionally comes up with a sudden idea, the departments below have to mobilize quickly. In order to fulfill the boss's demands rapidly, many things are done without adequate preparation or long-term planning.

Summary

To be honest, before joining 1111, I read many reviews. However, considering that the managers I encountered at previous jobs were actually even worse (dumping problems on others, setting people up, and abusing public resources for personal purposes were all common), I figured there was no harm in giving it a try. I also asked very detailed questions during my own interview and decided to join only after considering many factors.

Of course, there are indeed quite a lot of negative aspects written about online (but they are all in other departments; our department hasn't encountered them), but I feel that I was fairly lucky. The department and manager I worked with were pretty good, and I also learned a lot of technical knowledge.

Strictly speaking, for a company with 500 people in Taipei alone, how could it possibly not have annoying managers and inexplicable colleagues, not to mention a rigid traditional-industry system? (I once worked at a company with fewer than 30 people that was full of backstabbers and infighting among three powerful managers. By comparison, I think 1111 is actually not too bad XD.)

As for the system, I do feel it is extremely rigid and needs improvement, but you can also see that some departments are trying to make adjustments. Although this is not something that can be solved overnight, at least improvements are being made.

The above is provided for everyone's reference. My sincere advice to job seekers is to ask more questions about your specific duties during the interview. The systems and processes differ from department to department, so assess for yourself whether they meet your needs. You can also ask about non-professional matters (such as how colleagues get along) before making your decision.