Workplace reviews and discussion: 環球購物中心股份有限公司

Basically, the company does not leave out anything stipulated by the Labor Standards Act; in fact, it complies with the regulations quite well. After all, this company is very afraid of being sued and getting into trouble.

A company with absolutely no integrity

Branches:

The situation at each branch basically depends largely on the store manager and management. The staff turnover rate is extremely high; during my time there, I went through seven store managers.

Promotions and raises depend entirely on who you are dealing with. They are very good at making empty promises—talking about your future and what you might want to do. At this company, you cannot believe anything unless it is written down and signed in black and white.

The job responsibilities are extremely complicated. Things that would normally be handled by specialized departments in a department store are, at this company, really—sorry, but we have limited manpower—every unit handles a huge number of miscellaneous tasks. You are often completely confused, wondering, “What the hell does this have to do with me?” Staffing is truly kept to the absolute minimum.

Head office:

There are constant power struggles among many senior managers, often making it impossible for the branches to work. If A wants to do things one way, A’s archenemy B will start making trouble. One moment they demand one standard, and the next moment another, leaving people completely at a loss and emotionally exhausted.

They are always one step too slow in handling issues. Problems reported by the branches never receive timely responses. After all, they are not the ones who have to deal with angry customers when something goes wrong.

The various announcements are also excessively unreasonable. I have never seen a company whose regulations are changed every year. Most importantly, what kind of company still has not released its subsidy policy even though a quarter of the year has already passed? The bonus policy had not been changed for four or five years. Then, when certain stores exceeded their targets by a large margin and were entitled to several months’ salary under the existing rules—and even after the bonus statements had been issued—they suddenly told us they were changing the bonus policy. Sorry, this year’s announcement has not been released yet; we are changing the bonus policy this year. Most importantly, the Q4 2020 bonus policy was revised in 2021 to deduct bonuses. Who could possibly accept that?

The year-end evaluations are also a complete mess. The rules make everything look polished and comprehensive, but they are only for show. Once they reach head office, they are still manipulated. Some managers even receive less than the employees under them. What kind of calculation results in managers earning less than ordinary staff?

I sincerely advise anyone considering working for this company not to do so.