Workplace reviews and discussion: 法商法國巴黎人壽保險股份有限公司台灣分公司

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Interviewing for a customer service position

The interview questions were overly detailed and, in fact, quite meaningless. Given several years of relevant experience, being able to answer all the questions perfectly would actually make someone more of a “salesperson” than a customer service representative.

The interviewing manager personally seemed to have poor emotional control and possibly symptoms of bipolar disorder. The manager may be under a great deal of work pressure and have many tedious tasks. Based on my past experience, I am relatively good at reading people’s expressions and reactions.

During the interview, I was also asked what types of insurance cases my previous company handled. Questions involving this kind of commercial confidentiality made me uncomfortable. Naturally, I could not disclose anything due to confidentiality principles. When I did not give an ideal answer to the final question, the interviewing manager suddenly became furious, stood up, and said, “I understand!” The manager could not even be bothered to say the usual “we’ll notify you” courtesy, which shows that the interviewer fundamentally had no respect for the candidate. Personally, I felt that the manager was putting on an air of superiority. You should understand that you are an insurance company and everyone is a potential customer. As a result of this interview, I will never purchase this company’s products.