Workplace reviews and discussion: 韓商珍艾碧絲股份有限公司

The game is very famous.

The company is the Taiwan branch of the well-known Korean online game Black Desert. On the day of the interview, I arrived 15 minutes early to fill out an application form and take a written test about customer service. The questions were generally about the duties of a customer service representative, the attitude customer service staff should maintain, and how to respond to unreasonable customers. After finishing, I entered a meeting room for the interview. There were three interviewers in total, but none of them introduced themselves. The first question was to introduce myself, and I thought I performed quite well in this part. They then asked about my lack of previous customer service experience and why I wanted to enter the gaming industry. During this part, I felt that the interviewers were not very willing to hire an inexperienced newcomer, and their tone was somewhat pointed. After I answered, they explained the job duties and benefits. The company currently mainly provides online text-based customer service and does not offer telephone customer service. The working hours are from 1 p.m. to 10 p.m., with shifts assigned. Shifts are scheduled one month at a time, and there are eight days off per month. Because I traveled to Taipei from another county or city for the interview, the interviewer asked whether I would return home often. Although I answered that I would prioritize work, it was obvious that he did not believe me. The interview ended hastily, and I received a rejection notice one week later.